Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Civil, heavy/civil, oil & gas, and mining companies. Companies with crews, as well as those that operate and maintain heavy equipment, yellow iron, support vehicles and light pickups.
Home Remodeling Bathrooms Remodeling Solar Home Services Electrical Services HVAC Plumbing Garage Door Service Dispatch Locksmith Pest Control
Management has access to real examples of less successful interactions for roleplaying to help improve low-performing agents/employees.
I think that the AI piece is overly kind to sales reps. There should be a feature where the sales lead is dispositioned. If the lead is Lost, then AI ought to try to figure out why that lead was lost.
I think Rilla itself is good. It’s all up to how your manager uses the app to its effectiveness to benefit your team.
That it doesn't always record. I don't like this to begin with and then when it doesn't record it makes for a bad outcome.
ITS BEEN GREAT.GOING BACK AND LISTENING TO YOUR CALL AND SEEING WHAT YOU COULD HAVE DONE BETTER IS A GREAT WAY TO IMPROVE YOURSELF.
At the beginning it is a painful process to implement it with the sales reps since they feel there’s a big brother aspect. But they get used to it after a while.
An excellent resource if you’re always trying to grow and sharpen your skills. It’s easy to use and fun to replay and able to hold yourself accountable.
Rilla is aware and working on this, but we are losing approx 10% of our calls to early termination of the recording.
HCSS Dispatcher
Rilla
Top FeaturesHCSS Dispatcher
--
Rilla
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: