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Small/Medium Business and Enterprises.
Novagems Security Guard Management allows users to schedule shifts, perform checkpoint tours, get access to Incident reports, GPS tracking & GeoFencing technology & avail all data in form of reports.
Kisi has some great documentation online to help install anytime of lock or accessory that you have. Their support service is great too, the team is very helpful and respond quickly if you need them.
Sometimes it’s the reader, other times it’s the controller. There is no alert that informs me of the crash other than upset clients.
Kisi has created a sleek, pseudo-sexy model that is beautifully enigmatic in our entryway. We especially love the RFID capabilities and that our phones can be our access keys.
If your internet connection is bad on your phone, it can take longer to enter into the building or a room.
The reps from Kisi were wonderful and provided excellent customer service. Had we gone with them from the beginning, we could have saved thousands of dollars and a lot of headaches.
Overall I am extremely disappointed. After purchasing all the items needed, paying for installation, I do not have a working product.
I had heard about Kisi's reputation for quality products and outstanding customer care - after our initial consultation and conversation, I was sold.
The only problem we had with Kisi is when the internet would go down. I think it automatically locks the doors at that point.
I also love being able to call customer service anytime I need help. Sensitive content hidden] is AMAZING.
The mobil app is hard to work with on the go. Not having time off makes things hard.
It helps me stay organized and know where my employees are at all times. It also is wonderful for billing customers and scheduling.
One problem I faced was getting the entire team onboard.
We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up.
Sometimes the app crashes or the GPS lag sometimes.
The Novagems software has provided our company a superb timekeeping and tracking experience.
While the app generally performs well, these occasional delays can be frustrating, especially when I’m trying to quickly manage my tasks.
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