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Non-Profit, Art & Cultural Institutions, Children Museums, Zoo, Botanical Gardens, Art, Historical sites, Attraction houses, Event Venues, Parks, Science Centers, Aquariums, Associations.
Any sport, recreational/pastime club. Any organisation where people, their data, money and communications all need managing. AND where people want to brand the UI & Apps so they look like their own.
Its a great way to stay top of mind with our members. The ability to promote our benefits, perks, and communicate with our members is top notch.
My fear is our members will forget they have gifted a pass and gift it again. I suspect this is something InfiCare will be able to address in a future update.
I've been very happy with the service and ease of use with this app. It's a great benefit to our members, and has helped us connect with membership in a new way.
It is very confusing to members that you have to slide over to view the second membership card. Also, it takes a long time for new members to be able to download their cards.
Having the ability to have members access their benefits immediately is a great time saver for staff. As for glitches, all issues were resolved in a timely manner.
The 2 systems don't connect well. For example, with the Fastlane, we need to manually enter the check-ins from Fastlane to Altru because there is no way to automate the process.
The ability to issue guest passes for a single individual is a nice feature. Being able to see who has downloaded the eMembership card is most helpful as is the "reset" feature.
Also, the update to iOS made the app no longer scannable unless the customer puts it in their Apple wallet. I know this can be fixed, but I don't think Museum Anywhere has figured it out yet.
The reports and statistics are very comprehensive and whenever we have had any queries the customer service has been outstanding with fast responses and resolutions.
The only complaint would be that during the trial we could only send 100 emails, which actually is understandable.
Each student has access to their own information which they can update health changes so instructors are aware of any changes. Support help and guidance from culture has been outstanding.
The app itself has fairly limited options, particularly when customising events and selecting attendees etc.
Since we started using Coacha the system has been upgraded so many time with fantastic new features. The customer service is fantastic and we wouldn't be without the system.
With some staff being less knowledgeable with technology we don't want staff to make changes by mistake.
Easy implementation, streamlined administration, fabulous support, advice and online help. Cost effective solution with great infrastructure and a friendly team.
I have not experienced anything that I don't like yet.
Prioritize real-user-identified key features according to your needs to find your best fit.
eMembership
Coacha
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Coacha
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