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ConnectWise ScreenConnect is designed for IT professionals.
Companies that are in highly regulated industries and handling sensitive customer or business information.
ConnectWise is easy to use and has a very friendly web interface. Great long term cost effective solution.
Worst support you can find out there - email and chat only, no phone support.
The clean interface along with a full feature set makes ConnectWise Control a wonderful tool to use. I enjoy the ability to customize your most frequently used tools on the side bar as well.
Embarrassing, but I could not figure out how to close out of the other computer. I clearly did it the wrong way and had to fix my access.
The core functionality is great. For remote support sessions, it is very stable and reliable, which is critical.
It didn't seem to have any feature to prevent computers from sleeping, which would create problems for remote connections.
Great price, lots of features, good developments over time, simple and easy to use interface, lightweight desktop client, good OS support.
These computers are by no means "powerhouses", but I have noticed that there is a distracting amount of lag time when I remote in to those select computers.
As a user, it was very simple to get used to, very intuitive, and even today very stable. Keeping a great track record is perhaps your greatest asset.
The initial license process was a little confusing and would have been really confusing if the team didn't do a conference call to clarify questions.
It's easy to use, didn't cost anything (if self-hosted) and helps us meet EU-GDPR requirements. Further it provides a nice app and a community, that constantly improves the chat and features.
I have no relevant criticism since the whole tool meets the company's demand.
Good and is satisfied with its use. And is a very good open source communication tool.
Your installation by GitHub an your first configuration are hard.
This is a great tool for our small company. Great features like setting up channels.
I still see stability issues, sometimes chats not refreshing, and random minor issues. It's quite hard to debug/diagnose the issue, and on GitHub some issues have been waiting for weeks or months.
Karan P: Hi, my name is Karan. I am currently working as a cloud security consultant in a medium-sized cybersecurity consulting firm. I would like to give ConnectWise a rating of four out of five stars. So we use ConnectWise software majorly for remote troubleshooting so that we can get access to endpoints remotely and try to access it to perform any kind of troubleshooting there might be in case of infrastructure technology wise. We also integrate ConnectWise with many different platforms to manage remotely some endpoints. The most I like about ConnectWise is that it highly integrates with different platforms across cloud, Azure Cloud is what I'm focused on, let's say, but what I can do is use it with Intune, which is a mobility device management tool, and integrate that and basically remotely manage those devices, get access to different machines and solve user problems. The one thing which I like least and would probably like to change for ConnectWise Control is the pricing perspective. It could be like a burden to some companies to get this tool across and purchase the licenses for all users. Another thing, which I feel is the ace of deployment it, I think that could be an improvement definitely to make it easy for the IT staff to deploy it across their enterprise so that they can better manage user devices over remote connection.
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ConnectWise ScreenConnect
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