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ConnectWise ScreenConnect is designed for IT professionals.
IT professionals, businesses seeking efficient remote solutions, individuals requiring cross-platform access, and organizations valuing secure, customizable connectivity.
ConnectWise is easy to use and has a very friendly web interface. Great long term cost effective solution.
Worst support you can find out there - email and chat only, no phone support.
The clean interface along with a full feature set makes ConnectWise Control a wonderful tool to use. I enjoy the ability to customize your most frequently used tools on the side bar as well.
Embarrassing, but I could not figure out how to close out of the other computer. I clearly did it the wrong way and had to fix my access.
The core functionality is great. For remote support sessions, it is very stable and reliable, which is critical.
It didn't seem to have any feature to prevent computers from sleeping, which would create problems for remote connections.
Great price, lots of features, good developments over time, simple and easy to use interface, lightweight desktop client, good OS support.
These computers are by no means "powerhouses", but I have noticed that there is a distracting amount of lag time when I remote in to those select computers.
I love the ease of logging on to client's computers and being able to perform tasks with excellent speed. For slower computers, I can customize options to help speed up the connection.
The only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find.
It is the perfect remote in solution for small businesses, because it is free for the first 10 endpoints. We didn't have any hiccups getting this installed and running.
The viewer software is listed in Windows programs and "Viewer", the host as "Start Host" and "Stop Host. The host GUI is not as user-friendly as it is functional.
My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation.
Doesn't work with Ubuntu Server. RU is difficult to set up for starters.
I can already connect to computers within my house without hassle. The ease of setup is amazing.
Karan P: Hi, my name is Karan. I am currently working as a cloud security consultant in a medium-sized cybersecurity consulting firm. I would like to give ConnectWise a rating of four out of five stars. So we use ConnectWise software majorly for remote troubleshooting so that we can get access to endpoints remotely and try to access it to perform any kind of troubleshooting there might be in case of infrastructure technology wise. We also integrate ConnectWise with many different platforms to manage remotely some endpoints. The most I like about ConnectWise is that it highly integrates with different platforms across cloud, Azure Cloud is what I'm focused on, let's say, but what I can do is use it with Intune, which is a mobility device management tool, and integrate that and basically remotely manage those devices, get access to different machines and solve user problems. The one thing which I like least and would probably like to change for ConnectWise Control is the pricing perspective. It could be like a burden to some companies to get this tool across and purchase the licenses for all users. Another thing, which I feel is the ace of deployment it, I think that could be an improvement definitely to make it easy for the IT staff to deploy it across their enterprise so that they can better manage user devices over remote connection.
Prioritize real-user-identified key features according to your needs to find your best fit.
ConnectWise ScreenConnect
Remote Utilities
Top FeaturesRemote Utilities
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