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ConnectWise ScreenConnect vs Remote Utilities: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 8,840 reviews from Remote Desktop users.
% Fit
High performer
Feature ratings
Remote Access/Control
4.7
Access Controls/Permissions
4.5
Screen Sharing
4.6
File Transfer
4.3
Mobile Access
4.2
% Fit
Not enough reviews
Feature ratings
Remote Access/Control
4.5
Access Controls/Permissions
4.3
Screen Sharing
4.2
File Transfer
4.4
Mobile Access
4.0
User satisfaction
4.7
User reviews1,915
Ease of use
4.6
Functionality
4.5
Value for money
4.6
Customer support
4.4
4.7
User reviews21
Ease of use
4.7
Functionality
4.8
Value for money
4.7
Customer support
4.3
Price starts from
Monthly subscription
Free version
Free trial
One-time payment
Free version
Free trial
Best for

ConnectWise ScreenConnect is designed for IT professionals.

IT professionals, businesses seeking efficient remote solutions, individuals requiring cross-platform access, and organizations valuing secure, customizable connectivity.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-eca1f5fc-649f-4c7d-8f4b-08db41fb6169
Karan S
Cybersecurity engineer
4.0

Karan P: Hi, my name is Karan. I am currently working as a cloud security consultant in a medium-sized cybersecurity consulting firm. I would like to give ConnectWise a rating of four out of five stars. So we use ConnectWise software majorly for remote troubleshooting so that we can get access to endpoints remotely and try to access it to perform any kind of troubleshooting there might be in case of infrastructure technology wise. We also integrate ConnectWise with many different platforms to manage remotely some endpoints. The most I like about ConnectWise is that it highly integrates with different platforms across cloud, Azure Cloud is what I'm focused on, let's say, but what I can do is use it with Intune, which is a mobility device management tool, and integrate that and basically remotely manage those devices, get access to different machines and solve user problems. The one thing which I like least and would probably like to change for ConnectWise Control is the pricing perspective. It could be like a burden to some companies to get this tool across and purchase the licenses for all users. Another thing, which I feel is the ace of deployment it, I think that could be an improvement definitely to make it easy for the IT staff to deploy it across their enterprise so that they can better manage user devices over remote connection.

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User interface
147830 video thumbnail}
1 Video
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147830
5 screenshots
163191
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Active Directory Integration
388
Important

ConnectWise ScreenConnect

30/50
  • Active Directory Integration
  • Activity Tracking
  • Application Management
  • Authentication
  • Drag & Drop
  • Event Logs
  • Multiple User Accounts
  • Performance Metrics
  • Print Management
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Remote Update/Installation
  • Secure Data Storage
  • Secure Login
  • Server Monitoring
  • Summary Reports
  • Uptime Reporting
  • Whiteboard
  • Access Controls/Permissions
  • Activity Dashboard
  • API
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customizable Branding
  • Desktop Virtualization
  • Diagnostics Tools
  • File Management
  • File Transfer
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multiple Monitor Access
  • Real-Time Chat
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Printing
  • Reporting/Analytics
  • Reporting & Statistics
  • Role-Based Permissions
  • Screen Recording
  • Screen Sharing
  • Third-Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • User Management
See All features
Hide Remote Desktop Software Features -

Remote Utilities

Top Features
32/50
Show Remote Desktop Software Features +
ConnectWise ScreenConnect
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Remote Utilities
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ConnectWise ScreenConnect
  • By ConnectWise
  • Located in United States
  • Founded in 1982
Remote Utilities
  • By Remote Utilities
  • Located in Cyprus
  • Founded in 2010
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