ConnectWise ScreenConnect vs Microsoft Teams: Which is a better fit?

Karan P: Hi, my name is Karan. I am currently working as a cloud security consultant in a medium-sized cybersecurity consulting firm. I would like to give ConnectWise a rating of four out of five stars. So we use ConnectWise software majorly for remote troubleshooting so that we can get access to endpoints remotely and try to access it to perform any kind of troubleshooting there might be in case of infrastructure technology wise. We also integrate ConnectWise with many different platforms to manage remotely some endpoints. The most I like about ConnectWise is that it highly integrates with different platforms across cloud, Azure Cloud is what I'm focused on, let's say, but what I can do is use it with Intune, which is a mobility device management tool, and integrate that and basically remotely manage those devices, get access to different machines and solve user problems. The one thing which I like least and would probably like to change for ConnectWise Control is the pricing perspective. It could be like a burden to some companies to get this tool across and purchase the licenses for all users. Another thing, which I feel is the ace of deployment it, I think that could be an improvement definitely to make it easy for the IT staff to deploy it across their enterprise so that they can better manage user devices over remote connection.

Rick: My name is Rick. I'm the executive director of Marketing and Technology for Chapel Hill Academy. I give Microsoft Teams a rating of 5 out of 5. Before Microsoft Teams, we didn't really have any sort of management software. We would just do things manually over email using on-device storage and using the phone to call people. We didn't really have an instant chat way to communicate with people instantly, or unified file storage or project management option. We chose Microsoft Teams because of its compatibility with the whole Microsoft ecosystem. We had been using Microsoft tools and apps previously, the Office Suite, OneDrive, or SkyDrive even before that, Outlook, et cetera. So it just seemed nice to have a unified experience and not have too many different systems that ended up being siloed, but something that's a unifying platform. Overall, it was a good experience getting started with Microsoft Teams. I will say as we continue to onboard new staff from time to time, it is a little bit of a learning curve, but Microsoft does provide some phenomenal resources to help get people started through their Microsoft Learn program and also through online videos that guide people to getting familiar with how to use Microsoft Teams. I would recommend for anyone considering Microsoft Teams, first of all, it's great. Definitely do it. But I think the key is just when you get started and onboarding, is to make sure you equip yourself with the proper training and understanding and organization of the platform, and then also carry that on to your team or staff so that everyone has a pleasant experience as they continue to grow and learn how to leverage and maximize teams to be more efficient.