# ScreenConnect Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ScreenConnect Software - reviews, pricing plans, popular comparisons to other Remote Support products and more.

Source: https://www.capterra.com/compare/147830-189675/ConnectWise-Control-vs-Scriby

---

# 

 ScreenConnect Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ScreenConnect

## What is ScreenConnect?

ScreenConnect is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction.

## What is ScreenConnect used for?

[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 1,895 user reviews

Reviews sentiment

Positive

96%

Neutral

3%

Negative

1%

Pros & cons

Intuitive cross-platform usability

Effortless multi-platform deployment

Recurring stability and compatibility problems

Challenging installation process

Starting price

$30

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ScreenConnect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.connectwise.com&name=ScreenConnect)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ScreenConnect

4.7 (1,895)

VS.

[4.7 (1,375)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Starting Price

$30

Flat Rate, Per Month

Starting Price

$480

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (1,881)

Ease Of Use

4.7 (11,603)

Value For Money

4.6 (1,671)

Value For Money

4.7 (8,204)

Customer Service

4.4 (1,518)

Customer Service

4.6 (7,496)

## ScreenConnect alternatives

Highest Rated

[4.7 (24,046)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

[4.2 (984)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[4.5 (3,409)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

Starting price

$34.90

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/147830/ScreenConnect/alternatives/)

## Who uses ScreenConnect?

Based on Capterra reviews from the past 3 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Intuitive cross-platform usability

96% positive reviews out of 144

Most reviewers find ease of use crucial, appreciating straightforward navigation and simple remote access across devices.

Recurring stability and compatibility problems

56% negative reviews out of 225

Some reviewers report bugs, server crashes, and inconsistent performance, especially on Mac and Linux, disrupting workflow.

Bongani B

IT TECHNICIAN, 2 - 10 employees.

"the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required."

Effortless multi-platform deployment

92% positive reviews out of 106

Most reviewers describe deployment as simple, enabling rapid rollout to various systems and easy management for teams.

Challenging installation process

46% negative reviews out of 108

Some reviewers find installation difficult due to antivirus blocks, user confusion, and inconsistent performance on different platforms.

Kyle A

Operations Manager, 11 - 50 employees.

"We've occasionally had some issues when the service decides to not boot correctly and we have to re-install."

Streamlined initial configuration

93% positive reviews out of 99

Most reviewers indicate setup is quick and uncomplicated, allowing fast onboarding and minimal technical expertise for users.

Complex and costly licensing model

49% negative reviews out of 57

Some users say licensing is confusing, expensive, and restrictive, causing frustration with session limits and subscription changes.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Remote Access/Control

4.7 (168)

74.40% of 168 reviewers that rated this feature as important or highly important

With this capability, you can quickly and securely connect to desktops, servers, and mobile devices. Users think remote access is fast, reliable, and easy to set up, making technical support and troubleshooting much more efficient.

Screen Sharing

4.6 (108)

62.96% of 108 reviewers that rated this feature as important or highly important

It helps you collaborate by sharing screens for troubleshooting and training. Reviewers indicate screen sharing is seamless, easy to initiate, and essential for remote support, allowing teams to resolve issues and demonstrate solutions efficiently.

Unattended Access

4.4 (84)

76.19% of 84 reviewers that rated this feature as important or highly important

This aspect lets you access devices remotely without anyone present. Some reviewers find unattended access valuable for maintaining servers and performing updates, highlighting its ease of use and reliability for supporting clients outside business hours.

Access Controls/Permissions

4.4 (72)

72.22% of 72 reviewers that rated this feature as important or highly important

ScreenConnect offers granular access controls, letting you easily assign roles and permissions to staff. Reviewers appreciate how simple it is to configure, customize, and manage permissions, noting it’s user-friendly for both admins and end users.

File Sharing

4.3 (61)

54.10% of 61 reviewers that rated this feature as important or highly important

You get convenient file sharing during remote sessions. Reviewers appreciate quick, easy file transfers and the ability to send documents or software, noting it speeds up collaboration and support tasks between endpoints.

Mobile Access

4.2 (75)

46.67% of 75 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

ScreenConnect 64 features

ScreenConnect offers granular access controls, letting you easily assign roles and permissions to staff. Reviewers appreciate how simple it is to configure, customize, and manage permissions, noting it’s user-friendly for both admins and end users.

Control and manage access to company resources

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Highlight content and/or make notations about parts of content

Application programming interface that allows for integration with other systems/databases

Process of managing, tracking, and communicating with individuals who are registered to attend an event

Verify the identity of users/devices to enable secure access

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Protect sensitive data for digital privacy

Creates virtual version of end user's desktop environment or operating system

Access client's system information, including hardware and software configuration, to perform diagnostics

Access system information, including hardware and software configuration, to perform diagnostics

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Manage, store and organize emails within the system or via third-party apps

Reminders sent via email

Create, save, and store files

You get convenient file sharing during remote sessions. Reviewers appreciate quick, easy file transfers and the ability to send documents or software, noting it speeds up collaboration and support tasks between endpoints.

Move files across different systems or networks

Managing service requests, incidents, IT issues & support with a ticketing system

Ability to chat online in real time

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Access multiple screens from one centralized location

Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet

Estimate or forecast of a future scenario based on the study of present trends

Monitor wait time and abandonment for incoming requests that have not been routed

Engage in direct, instant messaging with customers, users, etc.

Record live video calls to play later

With this capability, you can quickly and securely connect to desktops, servers, and mobile devices. Users think remote access is fast, reliable, and easy to set up, making technical support and troubleshooting much more efficient.

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Print remote documents from multiple devices

Provide support to your customers and employees remotely over a shared network

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan availability and assign specific time slots for tasks and resources

Record and save a video file of what is happening on a computer screen

It helps you collaborate by sharing screens for troubleshooting and training. Reviewers indicate screen sharing is seamless, easy to initiate, and essential for remote support, allowing teams to resolve issues and demonstrate solutions efficiently.

Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Record active support and chat sessions for auditing and training

Transfer a support session to another team member

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Take actions to troubleshoot issues for networks, devices, etc.

Extra layer of security that requires not only a password and username but also something specific to that user

This aspect lets you access devices remotely without anyone present. Some reviewers find unattended access valuable for maintaining servers and performing updates, highlighting its ease of use and reliability for supporting clients outside business hours.

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Chat with your counterparts over the video in real time

Connect with meeting participants remotely over video

Get Advice

We can help you find the software with the features you need.

Features

4.5 (1,881)

4.5

Based on 1,881 reviews

## Pricing

Value for money

4.6 (1671)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/147830/ScreenConnect/pricing/)

Remote Support One

$30.00

Flat Rate,Per Month

It includes:

-   1 Session Limit
-   10 Unattended Access Agents
-   Remote meetings
-   Brand & Customization
-   File Transfer
-   Remote Printing
-   Remote Toolbox
-   Remote Support
-   Mobile Technician Support

Remote Support Standard

$45.00

Flat Rate,Per Month

It includes:

-   Up to 3 Sessions Per Tech
-   Unlimited Unattended Access Agents
-   Expanded Chat Options
-   Remote Command Line
-   Wake-on-LAN
-   VoIP Audio for Meetings, Support & Access Sessions
-   Support iOS and Android Mobile Guest Clients

Remote Support Premium

$55.00

Flat Rate,Per Month

It includes:

-   Up to 10 Sessions Per Tech
-   Video Auditing
-   Report Generator
-   Remote Diagnostics Toolkit
-   ConnectWise View

Remote Unattended Access

$33.00

Flat Rate,Per Month

It includes:

-   Remote Access
-   Remote Command Line
-   Wake-on-LAN
-   Host Chat
-   Logon Session Switching
-   Sound Capture
-   VoIP
-   Backstage Host Commands

Value for money

4.6 (1,671)

4.6

Based on 1,671 reviews

## Integrations

[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[

Acronis Cyber Backup](https://www.capterra.com/p/10010631/Acronis-Backup-12/)[

ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[

Passportal](https://www.capterra.com/p/187345/Passportal/)[

ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (1518)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (1,518)

4.4

Based on 1,518 reviews

## User reviews

Overall rating

4.7

Based on 1,895 reviews

Filter by rating

5(1390)

4(425)

3(62)

2(11)

1(7)

Mentioned topic

Sorted by most recent

NO

Nelson O.

IT Systems Admin

Financial Services

### "Reliable Remote Support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

March 16, 2026

ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices. It cuts down on troubleshooting time and simplifies routine tasks. Some menus still feel confusing, but the software runs fast and works well in practice. Probably, the interface would improve if more users tested it thoroughly. This makes it a solid choice for day-to-day support operations.

Pros

ScreenConnect provides quick and reliable remote connections that make user support seamless and efficient. The appearance is neat and user-friendly, and it is not complicated to arrange unattended access. Performance is always good, even on low-speed networks. Features such as fast transferring of files, executing commands, and displaying multiple screens are really worthwhile.

Cons

Certain settings hide behind layers or need several clicks to reach. Updates sometimes bring new screen layouts that take time to get used to. How do smaller groups really understand licensing and pricing levels?

Switched from

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

Ninja had more features and better value and felt more modern.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TW

Todd W.

IT Manager

Security and Investigations

### "FRUSTRATING!"

2.0

Overall Rating

2.0

2.0

Ease of Use

5.0

5.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 30, 2025

the updates over the past 6 - 8 months, are HORRENDOUS at best! From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how to disable firewall or defender A/V! HOW ABOUT SIGNING YOUR INSTALL PRODUCTS SO WE, THE PAYING CUSTOMER, DON'T HAVE TO DEAL WITH YOUR TECH TEAM'S INABILITY TO DEVELOP PRODUCT PROPERLY!!!!! 🙄

Pros

Not much good to say about ScreenConnect any more. Used to be a phenomenal and DEPENDABLE product but not anymore!

Cons

ridiculous updates that just break things which have been working for many months or longer is becoming the norm with these guys. Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. Over the past few months also, nothing but connectivity issues with the SC website (NOT to be confused with connecting to remote machines). Sometimes won't connect, sometimes will (this is from various locations and various machines)

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

stupid me thought this was better and it was at first, NOT ANYMORE! This product has become horrible at best to use properly anymore!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NT

nathan t.

IT Technician

Computer Networking

### "Robust access software any IT pro should have. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 24, 2025

Overall my experience with Screen Connect has been very positive. It is my go-to when I need to remotely manage devices. I love its robust capabilities, and the price is very competitive with other software's that don't have as many features. Customer support is unmatched as well and they are always willing to take care of any issues with the software itself.

Pros

Remote access is a breeze with this product. Whether you need to have it installed on a machine or simply need to provide direct support to end users. The ability to view all screens, deploy scripts, and transfer files is always a bonus. Directing users to the remote support page is easy with a quick link or a added as a clickable on your website. Installing access on machines is as easy as clicking a button. No need for all the extra stuff that comes with other RMM's. This has definitely taken our customer support to another level.

Cons

Sometimes it can be a bit hard for older users to find and run downloads. Theres lots of pop ups the users have to accept before a connection is established. This is easily fixed with a little bit of walking through but can become a hassle when trying to assist those who are a little bit less tech savvy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MC

Mitch C.

Escalation Tech Lead

Information Technology and Services

### "Great Product, Good Company"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 22, 2025

Its been Great, Its Easy to Use and train new techs on how to connect, run scripts, and setup software.

Pros

It works great! It lets us Connect to Our Clients Computers and run scripts and repairs, The Customer Support is also very easy to connect to and very helpful.

Cons

Sometimes the Agent Doesnt install properly and we have to contact support. The Only other Con I can think of is the site will go down about once a month but it is normally resolved fairly quickly.

Switched from

[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

Price and security, We needed a better rmm product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AF

Allen F.

Director of Information Technology Solutions

Information Technology and Services

### "ScreenConnect can get the job done"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

2.0

2.0

Customer Service

3.0

3.0

Likelihood to Recommend

4/10

September 17, 2025

ScreenConnect got the job done. That was the extent. It was a nice tool to implement quickly but I do not recommend it for long term use especially if you expect company growth in the future.

Pros

It was easy to use and provided the basics of what was needed to support our machines. It had enough structure to make it easy to onboard.

Cons

It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt lacking.

Switched from

[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)

We needed to deploy a solution managed by us and not an MSP.

Alternatives considered

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

Reasons for choosing ScreenConnect

We needed something quick and supported by our MSP who was using Connectwise Automate.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Michael S.

Cyber Manager

Information Technology and Services

### "Great RMM tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 8, 2025

Pros

We love the ability to remotely connect to our clients along with the ease of use and features that the product offers.

Cons

There really aren't any cons to using the software. We just wish that we would have moved to it sooner.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MP

Mattia P.

IT Operations Manager

Food Production

### "Very good tool for remote support"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 28, 2025

Good technical support and active community, advanced security, and many convenient advanced features.

Pros

The best remote assistance software, easy to use and with lots of handy features for an IT department, plus it's fairly simple to implement.

Cons

The price is a little high compared to other competitors, but in my opinion it's justified. You have to get used to using it, it's not exactly intuitive, but you get used to it without any problems.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LK

Lorenzo K.

Security Project Engineer

Information Technology and Services

### "Strongest Remote Access Tool in the Game"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

July 17, 2025

Overall, my experience has been very positive. We use Screenconnect to connect to sessions from NinjaRMM and that integration is seamless. Privileged Access Management is not only easy to setup, but offers deep configuration options to allow automatic execution of elevated prompts. Screenconnect blows it's counterparts out of the water, and there is no contest to what tool I would rather use.

Pros

Screenconnect is an incredibly mature product with an expanding set of features and customization that can sometimes surpass other products in the Connectswise stack. Between reliable connectivity to endpoints, support for PAM, and strong reporting, it is my team's favorite remote connection utility.

Cons

Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding. Features are sometimes changed without too much notice, leading to confusion from technical resources.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Security concerns, support for more features, PAM.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MI

Matt I.

VP of IT

Banking

### "Best Remote Access Tool Ever"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

10/10

June 27, 2025

This is the best remote access tool. Nothing comes close. I have been using it for about twelve years.

Pros

It is fast and easy and flexible. Backstage is a killer feature. I can fix a lot of issues with disrupting the client.

Cons

The agents are not signed so if you use ThreatLocker or something similar, it is going to be hard upgrading.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Executive

Information Technology and Services

### "A great tool for our team"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 10, 2025

Overall, we're generally satisfied. It’s made managing remote support for our clients much easier and more efficient. The features and reliability are better than other tools we’ve used, and the backstage mode is a real standout. I’d definitely recommend it to other MSPs looking for a solid, professional remote support solution.

Pros

ConnectWise ScreenConnect is highly reliable for us. Not only that, it’s fast, and makes remote support easy for our us as well as our customers. More importantly, it's super easy to deploy and roll out to all our clients’ devices.

Cons

There are frequent updates, so our sys admin has to keep it up to date regularly and occasionally, there can be a bit of lag when connecting to Macs or when using high-resolution monitors.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/147830/ScreenConnect/reviews/)

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