SapphireIMS vs Desk Manager: Which is a better fit?

Excellent Software for ticketing and tracking. Asset management and Inventory maintenance is good.

There were no tool based restrictions as found in other tools.

To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.

Some times its difficult to use by mobile app so suggest to look and fix it.

We liked the support which is more prompt & effective. We would like to see active-active server methodology in sapphire which will help customer.

Delay is closure of requests. Also new features such as Chatbot, auto-ticket generation, email approvals needs to be worked upon and introduced.

Default version is incorporated with simple and nice features. Ease of use and adaptability for quick customisation makes this product more wonderful.