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Small Businesses, Mid-Market, Enterprise,
Was very impressed with the help they have offered. Great resources for education on privacy laws as well.
I dislike the functionality or lack thereof with the database.
What I truly love about TextMarks is the ease and accessibility in which we are able to engage with our community, and vice versa.
I had some trouble working with the customer database.
Their customer service was exceptional. SENSITIVE CONTENT] was the nicest, most helpful tech I've ever had the pleasure of talking to when I needed help.
There have been a few instances where the uploading and syncing of CSV files has been challenging. One time I was told it was a system error.
What I like best about TextMarks is how easy it is to use and the implementation was quick. I was able to send out a text the same day we set up our account.
The inability to send pictures, but you can find multiple ways to get around that.
We had a training session with the ZipWhip team and even if we hadn't had that, I'm certain we could have used this product to the best of it's ability. I also really like the customer service team.
I am now going through the process of trying to cancel with Zipwhip and their customer support is horrible.
We've been using Zipwhip for 4 years now and love the product. We thought it was amazing when we started, but the features just keep getting better and better.
Their customer service is nonexistent. If you have a problem outside of their normal business hours, too bad for you.
When we first started using Zipwhip it was wonderful. Very user friendly and reliable.
Trying to text your clients, but sick of using your phone all the time.
The ability to download a mobile app and continue to text customers from your mobile phone without giving them your personal number is great. I cannot state how much of a asset that is.
We went back and forth with customer service a lot and they blamed our cell phone carrier, but our phone carrier confirmed messages were never reaching them.
Angel: My name is Angel. I'm the branch manager at Northern Staffing Services. We are a temporary employment agency. And I give Zipwhip a five-star rating. I feel that before we had Zipwhip, we lost a lot of business. Because it's the new thing. People do not want to talk on the phone, they want to text, they want to email. But texting is really big. Prior to Zipwhip, our company did not have any sort of texting capabilities, so Zipwhip was huge for us. It really created a lot of business for our company. So I was very excited for Zipwhip. The reason we chose to bring Zipwhip to our company is because we got a new database, and in that database, it had the capabilities of texting. They actually... Honestly, Tracker RMS is the one that pretty much, I think, you were integrated with. Zipwhip was integrated with Tracker, so it was one of our options. We had a couple of other options but we chose Tracker based on the price point and the fact that we really needed some sort of capabilities to reach our potential candidates that they would respond to, and texting was it. I felt that it was great. I think that that had a lot to do with the AI at Tracker and our tech team that got it all together. For me, it was very simple. That's probably just because I wasn't the one that actually did it. But as far as user-friendly, it's extremely user-friendly. I think the big thing would be is to do your research. Zipwhip really was awesome for us in the respect that we were able to make templates, and we're able to schedule textings for a later date. Things like that. I think the big thing is just really take a look at the pros and cons of each one. We found Zipwhip to be the best. I guess it really just depends on what you're using it for. But texting is texting. It's just really what are the capabilities that each different company has, and we felt that Zipwhip was the best for us due to the fact that we can make templates and it made texting really easy. We could send mass texts. Mass texting is huge for a company like us that needs to dial for dollars, kind of a thing. So that was a big one. I would probably say that the mass texting was the biggest thing for us.
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