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Businesses of all sizes that need cloud communication solutions in over 180 different countries.
Was very impressed with the help they have offered. Great resources for education on privacy laws as well.
I dislike the functionality or lack thereof with the database.
What I truly love about TextMarks is the ease and accessibility in which we are able to engage with our community, and vice versa.
I had some trouble working with the customer database.
Their customer service was exceptional. SENSITIVE CONTENT] was the nicest, most helpful tech I've ever had the pleasure of talking to when I needed help.
There have been a few instances where the uploading and syncing of CSV files has been challenging. One time I was told it was a system error.
What I like best about TextMarks is how easy it is to use and the implementation was quick. I was able to send out a text the same day we set up our account.
The inability to send pictures, but you can find multiple ways to get around that.
They have well documentations and can be integrated with multiple software which I love. And the thing I like the most is that they give free trial.
If there are errors with connecting to your infrastructure, it's not always apparent (right away) what the problem is.
And the pricing is very competitive and takes the cake for being the best platform to work on. Also, the documentation is excellent.
My overall experience has been really bad - primarily because there is no way to talk with a human.
This product is used by my team of developers to communicate with each other and to keep records of our virtual meetings and conversations. It works great and we are happy with it.
It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.
The team is super friendly, and will always be there to help answer our problems. Otherwise, the API documentation is great and easy to implement.
It should be known - the problem could actually be with facebook or whatsapp, since the twillio to whatsapp integration requires facebook too.
Allen E.: I'm Allen, President of Premier Spine and Sport, and I give Twilio a five. Prior to using Twilio, we were texting our customers manually, which was very time-intensive trying to figure out who to text, when to text. It was nothing convenient about it or efficient, so we were looking for a solution to help us streamline our SMS campaigns efficiently. The reason we chose Twilio was because a lot of my other colleagues were using them. They had great experience with it. We looked at a couple other softwares, but honestly, Twilio just came out of top. Onboarding Twilio was really easy. It's just a matter of signing up for an account, getting a phone number, and then using their API to basically connect it to your software. But it was pretty easy to get started. If you're looking to do SMS campaigns with compliance, because I know there's a lot of rules now around spam messaging, just get Twilio. It saves you a lot of time, a lot of headache. They actually make sure that you don't get into the spam then.
Prioritize real-user-identified key features according to your needs to find your best fit.
TextMarks
Twilio
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