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EvaluAgent vs Jotform: Which is a better fit?

Updated on February 18th, 2025
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Summary
Key features rated by users
Features selected based on 2,922 reviews from Customer Experience users.
% Fit
Missing features
Not enough reviews
Feature ratings
Negative Feedback Management
--
Surveys & Feedback
--
Real-Time Notifications
NA
Reporting/Analytics
--
Customizable Forms
--
% Fit
High performer
Feature ratings
Negative Feedback Management
4.3
Surveys & Feedback
4.8
Real-Time Notifications
4.7
Reporting/Analytics
4.5
Customizable Forms
4.7
User satisfaction
4.7
User reviews20
Ease of use
4.5
Functionality
4.5
Value for money
4.8
Customer support
4.8
4.7
User reviews2,392
Ease of use
4.7
Functionality
4.6
Value for money
4.5
Customer support
4.4
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Whether your customer service organisation has 50 or 5,000 agents, EvaluAgent offers a complete and scalable solution that will empower you to evaluate, coach and engage your front-line agents.

Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-d5a70b79-c68c-4c2b-d6d5-08dc3d706756
Joseph H
Associate
4.0

Joseph H.: My name is Joseph. I work as a real estate analyst for a small company, under 10 employees. And then I would rate my experience with JotForm as a four out of five. Ultimately, what we use JotForm is responding to customer and tenant inquiries, to quickly take in their information and then respond to their requests or concerns in a timely and promptly manner. Without a doubt, some of the best features of JotForm are, number one, the customizability. So you can ultimately create the form for any need that I have, as a business, of capturing information quickly. And then secondly, it's really easy to implement. It took me probably 10 to 15 minutes to get the form created, put on our website, and then actively opt to begin capturing information. And then the last thing is it integrates really well via API with a variety of different automated services. Ultimately, you can set it up, then not have to touch it and just start receiving information after you get that automation completed. Overall, my experience with JotForm was really positive. I think one thing that I would like to see within JotForm is if there's a template library, so ultimately just a collaboration of different users combining different JotForm templates that would be readily available. And so instead of creating one-off templates for each different use that I have, if there's a pre-made set of templates that are commonly used across different customers, I think it would be really helpful to just have that readily available to go ahead and use instead of having to create a new one each time.

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User interface
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158456 video thumbnail}
1 Video
148526
4 screenshots
158456
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Alerts/Notifications
388
Important

EvaluAgent

22/39
  • Collaboration Tools
  • CRM
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Knowledge Management
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • Real-Time Analytics
  • Real-Time Notifications
  • Social Media Integration
  • Tagging
  • Visual Analytics
  • Access Controls/Permissions
  • Alerts/Notifications
  • API
  • Customer Journey Mapping
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Feedback Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics
  • Real-Time Reporting
  • Reporting/Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Workflow Management
See All features
Hide Customer Experience Software Features -

Jotform

Top Features
34/39
Show Customer Experience Software Features +

EvaluAgent

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Jotform

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EvaluAgent
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Jotform
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
EvaluAgent
  • By EvaluAgent
  • Located in United Kingdom
  • Founded in 2012
Jotform
  • By Jotform
  • Located in United States
  • Founded in 2006
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