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Whether your customer service organisation has 50 or 5,000 agents, EvaluAgent offers a complete and scalable solution that will empower you to evaluate, coach and engage your front-line agents.
Whether you run a business, nonprofit, or work in education or healthcare, Jotform makes it easy to collect and manage information. Receive payments, registrations, appointments, uploads, and more.
The ease with which I could create my own scorecards and how flexible they were. Reporting is good as well, and easy to present and gives good oversight.
Unable to edit the headings on a completed evaluation, if you have made a mistake.
The CS has been amazing and taking into consideration all improvements escalated, wish we will carry on like that.
Because I really have to pick one. I'd say the initial set up is not as straight forward as the day to day use (if you get the initial structure wrong you can easily get stuck).
We have not installed the product as yet, but from the support I have received from executives, I am confident that I will be in good hands and supported in the future.
No real dislikes really, maybe more enhanced reporting, (i’m not sure if this is a limitation of the free trial).
Great that agents have their own login and dashboard. Love the constant new features (self-evaluation is a favourite of mine as gets real buy-in from the team).
The tool is embedded in our culture where multiple departments now use the tool. Real-time feedback to out agents is vital, any problem can now be remedied in real time.
Jotform has been a superb platform for building forms and makes it so easy to design and build any kind of form for our work.
There have been times when my emails have either been rejected, or have ended up in a Client's SPAM folder as the I think Jotform may have been listed as SPAM.
It is easy to use, and the base model is free. The customization is wonderful, with the ability to create beautiful applications.
In the end I was unable to continue using it because it would crash for clients and they would need to fill things out again.
I am a big fan of JotForm, as it provides a reliable and secure platform that many of my clients in the digital marketing industry can use in a variety of ways.
There service is so bad, email me and I will happily pass along the examples of their incomptence.
The template were super easy to use and provided you with an excellent foundation to develop your form.
Sometimes, there are delays on the sender’s end showing that the form has been completed. It’s usually not long - a few minutes, at most, but it can be annoying when we’re on the spot.
Joseph H.: My name is Joseph. I work as a real estate analyst for a small company, under 10 employees. And then I would rate my experience with JotForm as a four out of five. Ultimately, what we use JotForm is responding to customer and tenant inquiries, to quickly take in their information and then respond to their requests or concerns in a timely and promptly manner. Without a doubt, some of the best features of JotForm are, number one, the customizability. So you can ultimately create the form for any need that I have, as a business, of capturing information quickly. And then secondly, it's really easy to implement. It took me probably 10 to 15 minutes to get the form created, put on our website, and then actively opt to begin capturing information. And then the last thing is it integrates really well via API with a variety of different automated services. Ultimately, you can set it up, then not have to touch it and just start receiving information after you get that automation completed. Overall, my experience with JotForm was really positive. I think one thing that I would like to see within JotForm is if there's a template library, so ultimately just a collaboration of different users combining different JotForm templates that would be readily available. And so instead of creating one-off templates for each different use that I have, if there's a pre-made set of templates that are commonly used across different customers, I think it would be really helpful to just have that readily available to go ahead and use instead of having to create a new one each time.
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