Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Whether your customer service organisation has 50 or 5,000 agents, EvaluAgent offers a complete and scalable solution that will empower you to evaluate, coach and engage your front-line agents.
CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.
The ease with which I could create my own scorecards and how flexible they were. Reporting is good as well, and easy to present and gives good oversight.
Unable to edit the headings on a completed evaluation, if you have made a mistake.
The CS has been amazing and taking into consideration all improvements escalated, wish we will carry on like that.
Because I really have to pick one. I'd say the initial set up is not as straight forward as the day to day use (if you get the initial structure wrong you can easily get stuck).
We have not installed the product as yet, but from the support I have received from executives, I am confident that I will be in good hands and supported in the future.
No real dislikes really, maybe more enhanced reporting, (i’m not sure if this is a limitation of the free trial).
Great that agents have their own login and dashboard. Love the constant new features (self-evaluation is a favourite of mine as gets real buy-in from the team).
The tool is embedded in our culture where multiple departments now use the tool. Real-time feedback to out agents is vital, any problem can now be remedied in real time.
I particularly like how Survey Monkey donates money to charity groups. I love the fact that a few minutes of my time can help generate funds for Rescue groups, children, and the environment.
I had to resend the entire survey again with "Name" as one of the required questions. Of course no one wanted to do it twice, so it failed miserably.
I like how user friendly and intuitive it is. It makes answering questions fun and engaging rather than mundane.
Can be a little too simple and sometimes when people get the survey link it does not work. That can mean some people miss out.
Its reporting capabilities and ease of use make it the best choice when looking to gather feedback and insights from your audience. It’s worth a shot to see if you enjoy it as much as I do.
It's structure is boring and most bothersome part is that it allows only few file formats.
We are very satisfied with the open rate of the survey that we are launching, it is the best that we have with any survey software.
The theme can seem boring and not add enough challenge or versatility for some which can lead to them becoming bored and not completing the surveys.
Aviel P.: I'm Aviel. My company is called AVIP Movies AV Productions LLC. We do movies, audio, video production services, and I'd like to give SurveyMonkey five stars from five. Five out of five stars. I tried out many actually, including some like Constant Contact, which include not only email kind of marketing, but the survey portion. I've also tried other ones. Their names don't really come right to my mind, but they offer similar things. But none of them have been as robust. One of the main reasons I chose SurveyMonkey today is because I just have used it so much in the past. Mostly I used it to answer also, but then I used it back in the past for my own surveys. And I just like the responsiveness of SurveyMonkey. The responsiveness is really great. How easy it is to use has been my favorite. And the fact that it's popular and it became more robust really made it better. It was easy to get started with. So easy. I could choose, or we could choose, because it wasn't always me, but we could choose pretty much any template, for example, and just add to it or subtract to it. Within a couple of minutes, you could have a simple survey done. And it has been so much fun to play with because it's easy to use. So that's really my answer. SurveyMonkey is a lot of fun to play with. And not only is it popular, but it's easy to use, and that's what makes it really, really great. I would say that SurveyMonkey, you should definitely just go to their website and it's really easy to navigate. Try the free trial, try one of their templates, because it's fast and quick. And I would just basically say, if you look at their website, it's very easy to use, like SurveyMonkey itself. It's intuitive and it has certain directions that it can point you to. It can point you to a case study or it can give you a survey based on what industry you work in, or it can just let you free-design a survey real easy. It's just a lot of fun to experience.
Prioritize real-user-identified key features according to your needs to find your best fit.
EvaluAgent
SurveyMonkey
Top FeaturesEvaluAgent
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: