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EvaluAgent vs Zipteams: Which is a better fit?

Updated on January 21st, 2025
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Summary
Features in Customer Experience
22
Best performer
39
  • Access Controls/Permissions
  • Alerts/Notifications
  • API
2
39
User satisfaction
4.7
User reviews20
Ease of use
4.5
Functionality
4.5
Value for money
4.8
Customer support
4.8
4.7
User reviews73
Ease of use
4.7
Functionality
4.7
Value for money
4.7
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Whether your customer service organisation has 50 or 5,000 agents, EvaluAgent offers a complete and scalable solution that will empower you to evaluate, coach and engage your front-line agents.

India, USA, Singapore, Australia

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
148526
4 screenshots
265801
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Alerts/Notifications
388
Important

EvaluAgent

Top Features
22/39
  • Collaboration Tools
  • CRM
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Knowledge Management
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • Real-Time Analytics
  • Real-Time Notifications
  • Social Media Integration
  • Tagging
  • Visual Analytics
  • Access Controls/Permissions
  • Alerts/Notifications
  • API
  • Customer Journey Mapping
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Feedback Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics
  • Real-Time Reporting
  • Reporting/Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Workflow Management
See All features
Hide Customer Experience Software Features -

Zipteams

2/39
Show Customer Experience Software Features +

EvaluAgent

--

Zipteams

  • Best Value Meeting
    Software (2024)
EvaluAgent
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zipteams
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
EvaluAgent
  • By EvaluAgent
  • Located in United Kingdom
  • Founded in 2012
Zipteams
  • By Zipteams
  • Located in India
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