Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Whether your customer service organisation has 50 or 5,000 agents, EvaluAgent offers a complete and scalable solution that will empower you to evaluate, coach and engage your front-line agents.
India, USA, Singapore, Australia
The ease with which I could create my own scorecards and how flexible they were. Reporting is good as well, and easy to present and gives good oversight.
Unable to edit the headings on a completed evaluation, if you have made a mistake.
The CS has been amazing and taking into consideration all improvements escalated, wish we will carry on like that.
Because I really have to pick one. I'd say the initial set up is not as straight forward as the day to day use (if you get the initial structure wrong you can easily get stuck).
We have not installed the product as yet, but from the support I have received from executives, I am confident that I will be in good hands and supported in the future.
No real dislikes really, maybe more enhanced reporting, (i’m not sure if this is a limitation of the free trial).
Great that agents have their own login and dashboard. Love the constant new features (self-evaluation is a favourite of mine as gets real buy-in from the team).
The tool is embedded in our culture where multiple departments now use the tool. Real-time feedback to out agents is vital, any problem can now be remedied in real time.
It’s user interface is perfect as we can join meetings sessions seamlessly. I like it’s hassle free video sessions.
The cost of the software might be a barrier for some companies on a tight budget.
Zipteams... i have been a Zipteams user for almost 1.5 years now one thing that i love avout Zipteams is how easy it is to use it. The customer care also has the best services.
Sometimes an error occurs when entering the meeting room.
It has nice audio and video quality which is highly appreciated. Zipteams also is user friendly and it has good customer service.
Usage of bandwidth is high according to me as through mobile data it sometimes stops screenshare.
Zipteams is super easy to use even for beginners. I am also pleased by the good customer service it is good i love it.
Unfortunately, Zipteams doesn’t have offline access and ain’t available on Appstore.
Prioritize real-user-identified key features according to your needs to find your best fit.
EvaluAgent
Top FeaturesZipteams
EvaluAgent
--
Zipteams
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: