Capterra Logo
Helping businesses choose better software since 1999

Sunrise ITSM vs Desk Manager: Which is a better fit?

Updated on January 19th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Features in Service Desk
46
Best performer
47
  • Benchmarking
  • Change Management
  • Customizable Templates
36
47
User satisfaction
4.4
User reviews10
Ease of use
4.8
Functionality
4.4
Value for money
4.8
Customer support
4.4
4.8
User reviews105
Ease of use
4.7
Functionality
4.7
Value for money
4.5
Customer support
4.9
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

We work with businesses across all industries, from the NHS, councils, education and finance firms, just to name a few, who are looking to streamline their service desk delivery.

Global solution present in 26 countries, companies such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados use Desk Manager

User reviews
pros & cons
Not enough reviews
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
148707
5 screenshots
173025
3 screenshots

Sunrise ITSM

Top Features
46/47
  • Virtual Assistant
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • API
  • Asset Lifecycle Management
  • Benchmarking
  • Change Management
  • Chat/Messaging
  • CMDB
  • Configuration Management
  • Contract/License Management
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Email Templates
  • Incident Management
  • Inventory Management
  • IT Asset Management
  • IT Risk Management
  • Knowledge Base Management
  • Live Chat
  • Localization Automation
  • Mobile Access
  • Multi-Channel Communication
  • Prioritization
  • Problem Management
  • Procurement Management
  • Project Management
  • Real-Time Notifications
  • Real-Time Reporting
  • Release & Deployment
  • Remote Access/Control
  • Reporting & Statistics
  • Scheduled/Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Service Desk Software Features -

Desk Manager

36/47
Show Service Desk Software Features +

Sunrise ITSM

--

Desk Manager

--

Sunrise ITSM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Desk Manager
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sunrise ITSM
  • By Sunrise Software
  • Located in United Kingdom
  • Founded in 1994
Desk Manager
  • By Desk Manager
  • Located in Brazil
Recommendations

Products similar to those you're currently comparing: