Kangaroo vs TapMango: Which is a better fit?

Next Stop Cafe N

ceo

Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers.

Overall it is a good app and customers like it because it gives them an opportunity to collect points with every shopping.

I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up.

Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience.

The time it took to create the app was a little longer than expected, but was understandable as we also had API integration with another company which caused some of this delay.

We have had a great experience so far. I would like to express my sincere appreciation to Ms. Hala Zeidan and the support team for guiding us throughout the entire process.

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate.

John J

CEO

The new development Tapmango has implemented over the last 6-8 months has been amazing. I'm super happy with all the features like review boost and ordering via app.

I've gotten a couple of complaints from people who are not even in my state, plus I've seen a bunch of bounce number (there is a reason, fake numbers). Too many bugs to know what is going on.

MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango for helping me look and be great to my customers.

Frustrating is beyond belief here. In fact, several emails were sent prior to me hitting the "do not return to this program ever" button signed frustrated.

We are better able to send specials/event information in an instant, and the program is very reliable. We love to reward our clients and feel that this is a great rewards system.

Customers don't have to opt in through a text message. As a result, I have found that most customers give fake numbers.

We love the reliability and easiness of the program. It helps us to advertise and better reward our clients.

However, it is not intuitive to the user and overwhelming and sometimes frustrating.