# Compare Primo Dialler vs CallTools 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CallTools and Primo Dialler based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/148791-149510/PrimoDialler-vs-Call-Center-Software --- # CallTools vs Primo Dialler Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CallToolsPrimo Dialler2/4 selected [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.8 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) [## CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment SS Based on [156 reviews](#user-reviews) Positive 149 Neutral 6 Negative 1 [## Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.8 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) Starting Price $35.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment EH AS Based on [108 reviews](#user-reviews) Positive 105 Neutral 1 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Auto Dialer Software Best performer 43 / 46 Only CallTools - Activity Dashboard - Activity Tracking - Answering Machine Detection 19 / 46 User satisfaction User satisfaction 4.8 User reviews[156](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Ease of use 4.7 Functionality 4.8 Value for money 4.8 Customer support 4.8 User satisfaction 4.8 User reviews[108](https://www.capterra.com/p/148791/PrimoDialler/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.8 Customer support 4.9 Price starts from Price starts from \-- - Free version - Free trial Price starts from $35Usage Based, Per Month - Free version - Free trial Best for Best for We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects. Call us! Best for Primo Dialler is suited to medium-sized call centres who wish to have all the advanced features without the large associated costs. ## User reviews Pros & cons SS Sean S. Contact Center Manager > "Value, Call Dialer, Team, account management, secure system, customer support team is great, data management..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7107998) Jason H. OWNER > "So I tried the software and it had sound issues, saving issues and it was clunky." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) EP Elad P. Manager > "The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7071944) EP Elad P. Manager > "The platform feels a bit dated, especially the interface." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7071944) Jeremy C. Exec VP of Operations > "CallTools is a must if you need a software with a real-time support." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7145805) Jason H. OWNER > "I did notice delays in calls and dropped calls." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) Jason H. OWNER > "Both Mojo and Batch Dialer I was able to always get a tech agent back to me within a short time, not hours or days." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) EP Elad P. Manager > "There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7071944) PF Paul F. VP of Marketing > "We were all able to double our connections per day calling the same leads that we did on other softwares." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6837866) CA Chanel A. Realtor > "There’s no mobile app, so I can’t dial from my phone" [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6569181) RM Rita M. Licensed Insurance Agent > "It saves time and lets me connect with my contact who asked information in much better time" [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6454085) JM Javier M. HR Manager > "So far the only thing I don't like that much is the warmimng up phone numbers period" [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6595879) JM Javier M. HR Manager > "We use it everyday and has helped us a lot generating new leads for our business." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6595879) BL Brock L. Head of Operations > "None, other than the interface can be hard to do some functions on only because that calls for some in depth data..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6151246) JB Jordan B. Director of Inside Sales > "Even when we have the occasional issues the support team is on it asap and 99% of the time resolved within a reasonable..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6838958) RM Rita M. Licensed Insurance Agent > "For a while I did not need to call out that much and cancelled my subscription." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6454085) PF Paul F. VP of Marketing > "My favorite thing that has been the biggest game changer for us are the live filters." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6837866) EG Eli G. President > "Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___4306634) [View Reviews](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) EH Evan H. Owner > "It probably has more functionality than most competitors." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826) EH Evan H. Owner > "Today they decided to raise our price by 10% for no reason, despite us complaining about the product. When you are setting..." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826) Ausaf S. IT Manager > "The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can..." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2396413) EH Evan H. Owner > "It is a money pit." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826) TN Tshepo N. Sales Agent > "PrimoDialler is a satisfactory dialler for inbound and outbound calls, with helpful additional features such as the SMS..." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2279798) RL Revel L. Director > "Primo Dialler your support chain is broken, fix it for the sake of future users." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3002364) RK Rach K. Business Manager > "We have clients who need to integrate with several different CRM's and this is the only dialler that allows us to do that..." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2384267) RL Revel L. Director > "Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin"" [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3002364) PS Peter S. Owner > "Support service is sublime." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3825823) LA Luis A. IT Manager > "I don't have full access to all your settings, sometimes the support team takes too long to respond" [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2383913) TN Tshepo N. Sales Agent > "The call disposition function is great for routing calls to the required departments based on call outcome." [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2279798) NS Nouman S. Owner > "its slightly difficult to setup softphone on desktop" [See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2384331) [View Reviews](https://www.capterra.com/p/148791/PrimoDialler/reviews/) ## User interface 4.83 (156) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/) 4.83 (108) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CallTools Top features 43/46 - Activity Dashboard - Activity Tracking - AI Copilot - Answering Machine Detection - API - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Call Tracking - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customer Database - Generative AI - Integrations Management - Interaction Tracking - IVR - Lead Capture - Lead Management - Live Chat - Power Dialer - Predictive Dialer - Preview Dialer - Progressive Dialer - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Text to Speech - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/149510/Call-Center-Software/#features) Primo Dialler 19/46 - Activity Dashboard - Activity Tracking - AI Copilot - Answering Machine Detection - API - Auto-Dialer - Automatic Call Distribution - Automatic Outbound Dialer - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Call Tracking - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customer Database - Generative AI - Integrations Management - Interaction Tracking - IVR - Lead Capture - Lead Management - Live Chat - Power Dialer - Predictive Dialer - Preview Dialer - Progressive Dialer - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Text to Speech - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/148791/PrimoDialler/#features) ### Recognition CallTools is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Predictive DialerSoftware (2024)  Best Value Predictive DialerSoftware (2023)  Primo Dialler is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support CallTools Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Primo Dialler Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CallTools - By CallTools - Located in United States - Founded in 2014 Primo Dialler - By Primo Dialler - Located in United Kingdom - Founded in 2015 ## Popular Comparisons [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Contact vendor for pricing Price $90/month 4.8 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-149510/Cloud-Predictive-Dialer-vs-Call-Center-Software) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $35/month Price $25/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-148791/CallCenterNOW-vs-PrimoDialler) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) Contact vendor for pricing Price $199/month 4.8 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136728-149510/Readymode-vs-Call-Center-Software) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) $35/month Price $29/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/148791-169627/PrimoDialler-vs-RingOver) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Contact vendor for pricing Price $25/month 4.8 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-149510/CallCenterNOW-vs-Call-Center-Software) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)[4.65 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) $35/month Price $79/month 4.7 Features 4.6 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/148791-152004/PrimoDialler-vs-Call-tracking-software) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Contact vendor for pricing Price $29/month 4.8 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/149510-169627/Call-Center-Software-vs-RingOver) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) $35/month Price $27/month 4.7 Features 4.2 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/148791-190976/PrimoDialler-vs-Dialpad-Sell) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [XCALLY](https://www.capterra.com/p/136894/XCALLY/)[4.82 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) Contact vendor for pricing Price €29/month 4.8 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/136894-149510/XCALLY-vs-Call-Center-Software) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.23 (462)](https://www.capterra.com/p/184709/Aircall/reviews/) $35/month Price $40/month 4.7 Features 4.1 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/148791-184709/PrimoDialler-vs-Aircall) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.87 (105)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Contact vendor for pricing Price $25/month 4.8 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/149510-219046/Call-Center-Software-vs-Squaretalk-Matrix) [Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) vs [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.42 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) $35/month Price $19/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/148791-182004/PrimoDialler-vs-CloudTalk)