# Compare Primo Dialler vs Genesys Cloud CX 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Primo Dialler and Genesys Cloud CX based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/148791-179417/PrimoDialler-vs-Genesys-Cloud

---

# Primo Dialler vs Genesys Cloud CX Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Primo DiallerGenesys Cloud CX2/4 selected

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.8 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

[## Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.8 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

Starting Price

$35.00/month

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.8

Customer Service

4.9

Reviews Sentiment

EH

AS

Based on [108 reviews](#user-reviews)

Positive

105

Neutral

1

Negative

2

[## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting Price

$75.00/month

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4.4

Customer Service

4

Reviews Sentiment

Based on [262 reviews](#user-reviews)

Positive

229

Neutral

23

Negative

10

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## Summary

* * *

Features in Auto Dialer Software

19 / 46

Best performer

45 / 46

Only Genesys Cloud CX

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot

User satisfaction

User satisfaction

4.8

User reviews[108](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.8

Customer support

4.9

User satisfaction

4.3

User reviews[262](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.1

Customer support

4.0

Price starts from

Price starts from

$35Usage Based, Per Month

-   Free version
-   Free trial

Price starts from

$75Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Primo Dialler is suited to medium-sized call centres who wish to have all the advanced features without the large associated costs.

Best for

Companies of all sizes looking for an easy, all-in-one cloud contact center solution.

## User reviews

Pros & cons

EH

Evan H.

Owner

> "It probably has more functionality than most competitors."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826)

EH

Evan H.

Owner

> "Today they decided to raise our price by 10% for no reason, despite us complaining about the product. When you are setting up the product,..."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826)

Ausaf S.

IT Manager

> "The best thing of this product is it's customer portal u can easily make recharges with online payment facility and can also check the..."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2396413)

EH

Evan H.

Owner

> "It is a money pit."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3783826)

TN

Tshepo N.

Sales Agent

> "PrimoDialler is a satisfactory dialler for inbound and outbound calls, with helpful additional features such as the SMS function which..."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2279798)

RL

Revel L.

Director

> "Primo Dialler your support chain is broken, fix it for the sake of future users."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3002364)

RC

Rahul C.

Owner

> "I really appreciate Primo Diallers and team who helped me to get rid off problem of getting my telecalling team to work from home ,they..."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2143174)

RL

Revel L.

Director

> "Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin""

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3002364)

RK

Rach K.

Business Manager

> "We have clients who need to integrate with several different CRM's and this is the only dialler that allows us to do that with ease."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2384267)

LA

Luis A.

IT Manager

> "I don't have full access to all your settings, sometimes the support team takes too long to respond"

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2383913)

PS

Peter S.

Owner

> "Support service is sublime."

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___3825823)

NS

Nouman S.

Owner

> "its slightly difficult to setup softphone on desktop"

[See full review](https://www.capterra.com/p/148791/PrimoDialler/#Capterra___2384331)

[View Reviews](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

SM

Sherry M.

Executive Manager

> "There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting,..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667)

SM

Sherry M.

Executive Manager

> "The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. "

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667)

SKT

Song Kean T.

NOC and SOC Manager

> "Features rich tool to enable smooth customer service operation, inbound call recording and phone queues management."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6256658)

VR

Verified Reviewer

Associate technical support engineer

> "The call assignment is random and not as per first come first serve while on queue, navigation is very difficult..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6716002)

KW

Kris W.

Project Manager

> "The alignment of multiple communication channels makes managing our call center staff and monitoring customer..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6451500)

VR

Verified Reviewer

Associate Leadership Team

> "Also it's Regional Language AI - Hindi/Tamil/Marathi NLP accuracy dips vs. English, slowing vernacular customer..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6858437)

SW

Sharon W.

Case Manager

> "It would be very helpful to allow employees to customize caller ID without adding on expensive feature for the..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609)

Glen T.

System Support Lead

> "Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6427682)

Jordan M.

HR Generalist

> "Only service I have regularly used for engaging with external vendors and customers as an HR Rep. Works well, just..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401)

SW

Sharon W.

Case Manager

> "Menu to change options is a bit antiquated and time consuming."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609)

LB

LaSheena B.

Solution Analyst

> "I have enjoyed Genesys; modern, new, fresh and can handle daily inbound and out bound calls amongst other things."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6774566)

JF

Jon F.

Manager

> "Difficult to integrate on to your site, documentation was lacking for us"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6598011)

SB

Sabrina B.

Systems Developer

> "Genesys Cloud CX has established accurate customer help, which brings an immediate live chat for customers."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6247808)

LF

Liam F.

Operations Manager

> "Lacks sophisticated outbound dialling."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556404)

RW

Ryan W.

Business analyst

> "The AI-driven predictions and automation features are especially useful for managing staffing and schedules..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747)

Lizandro H.

Sales Development Specialist

> "The call quality and the recording of the calls were sometimes not heard."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6022052)

Jordan M.

HR Generalist

> "Simple to use deskless calling service with the ability to forward calls and review voicemails."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401)

NN

Nick N.

Workforce Management

> "Not user friendly."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6536495)

Jordan M.

HR Generalist

> "The caller ID, volume options, and interface is well done."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401)

KS

Kyle S.

Team leader

> "times out and difficult to initially use"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6462048)

MHS

Mohammed Hareez S.

Customer Success representative

> "we use Genesys cloud to interact with customers via calls and emails and its so far the best"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6691179)

Abel A.

Agent

> "all I can fault about this software is its high cost for small businesses"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5059915)

HD

Harinder D.

Insurance Advisor

> "It focuses on delivering exceptional customer service to all the clients."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6779762)

NT

Nicholas T.

UC Engineer / Developer

> "The post sale support is not the best, we often need struggle to bring Engineers up to speed before they can..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4696997)

DL

Daniela L.

Sales manager

> "In short, is a powerful tool that, despite its complexity, can significantly enhance how businesses interact with..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6463546)

KM

Kyle M.

Workforce Management Operations Scheduler

> "The scheduling portion that is supposed to make this web based call functionality, reporting and adherence portions..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3355456)

SM

Sherry M.

Executive Manager

> "Overall using Genesys Cloud CX is very efficient, although not easy to learn. "

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667)

JJ

Jonathan J.

Manager Reporting & WFM

> "The Salesforce External Routing feature isn't well documented or understood"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4547969)

Saskia M.

Senior Director Sales Marketing

> "In order to increase efficiency and boost customer satisfaction, we migrated from a purely voice-based system and a..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5011669)

TH

Taja H.

Fan Service agent

> "Sometimes calls do not come through"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4349272)

CC

Cody C.

CSR

> "Great for managing contact center."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6828535)

AP

Amanda P.

Manager, Business Technology Solutions

> "Pure Voice and how calls get routed through our virtual edges causes some issues from time to time. "

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2843493)

RW

Ryan W.

Business analyst

> "The AI-driven forecasting is generally accurate, helping us keep staffing balanced."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747)

EAM

Edgar Alan M.

Systems Leader

> "We have problems with the integration with our SAP, because the version wasn't compatible with the solution."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2945547)

LR

Lyn R.

Enrollment Growth Rep

> "I like that you can pop out a little window to make it easier to use it while using other apps."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6758801)

Marek K.

Sr. CX Consultant

> "Relatively slow delivery of solutions to main painpoints reported by business via idea portal."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3195463)

AT

Alejandra T.

BU Regional Sales Manager

> "The payback, once implemented, as a multi-channel tool is awesome."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6664004)

DK

Darya K.

Escalation Manager

> "The system does not remember the user and periodically you need to enter your login and password again."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3361002)

CC

Cody C.

CSR

> "Very professional company, great software, and overall amazing reporting on stats."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6828535)

YY

Ye Y.

Technical Specialist

> "Dashboard is missing the flexibility for shorting agent status."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2988882)

OR

Oliver R.

Owner

> "Simple to use and offers first-class connectivity."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6829271)

JL

Jose L.

manager coordinator

> "professionals service werent that good sometimes"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4076419)

WT

William T.

Omnichannel Services Engineer

> "Working day to day in Genesys Cloud has been wonderful, most functions are straight forward and logical."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6250771)

PP

Pritam P.

Senior Engineer

> "As such i don't have any point to describe but one thing i am facing now a days after every maintenance window,..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2147837)

DJ

Danny J.

Resource Lead

> "The new drag and drop feature was a welcomed addition, this allows quick & easy updated for singular exceptions."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4746565)

PS

Paul S.

Workforce Analyst

> "With the Covid-19 pandemic we had to quickly configure much of our staff to work from home."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2096337)

AC

Andreea C.

CX Manager

> "More indicators available (than previous solution we were using)."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6589729)

VR

Verified Reviewer

Expert

> "Reporting needs to be improved, because it's rigid and hard to customized."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2137127)

BV

Brenda V.

Broker Coordinator

> "The latest version and updates have been great."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6813878)

VR

Verified Reviewer

Freelance Writer

> "The sound quality of calls can be questionable in seasons."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2731026)

SC

Sarai C.

Customer Care Navigator

> "I also appreciate using the dial on screen."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6705722)

VR

Verified Reviewer

Operations Manager

> "Since it is centrally located on the cloud, we have had some issues with lag."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2096027)

VC

Victoria C.

Digital Administrator

> "You can also put on hold a customer or add another participant on the call(conferencing).Customer service agents..."

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4638382)

YP

Yashodha P.

Senior Service Engineer

> "PureCloud application crashes sometimes"

[See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2167741)

[View Reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

## User interface

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)

4.83 (108)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

4.33 (262)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Primo Dialler

19/46

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Answering Machine Detection
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Automatic Outbound Dialer
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scheduling
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Campaign Management
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customer Database
-   Generative AI
-   Integrations Management
-   Interaction Tracking
-   IVR
-   Lead Capture
-   Lead Management
-   Live Chat
-   Power Dialer
-   Predictive Dialer
-   Preview Dialer
-   Progressive Dialer
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting/Analytics
-   Text to Speech
-   Third-Party Integrations
-   Voice Mail

[See all features](https://www.capterra.com/p/148791/PrimoDialler/#features)

Genesys Cloud CX

Top features

45/46

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Answering Machine Detection
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Automatic Outbound Dialer
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scheduling
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Campaign Management
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customer Database
-   Generative AI
-   Integrations Management
-   Interaction Tracking
-   IVR
-   Lead Capture
-   Lead Management
-   Live Chat
-   Power Dialer
-   Predictive Dialer
-   Preview Dialer
-   Progressive Dialer
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Reporting
-   Reporting/Analytics
-   Text to Speech
-   Third-Party Integrations
-   Voice Mail

[See all features](https://www.capterra.com/p/179417/Genesys-Cloud/#features)

### Recognition

No recognitions have been awarded to Primo Dialler

No recognitions have been awarded to Genesys Cloud CX

### Deployment & support

Primo Dialler

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Genesys Cloud CX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Primo Dialler

-   By Primo Dialler
-   Located in United Kingdom
-   Founded in 2015

Genesys Cloud CX

-   By Genesys
-   Located in United States
-   Founded in 1990

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[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

$75/month

Price

$90/month

4.2

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-179417/Cloud-Predictive-Dialer-vs-Genesys-Cloud)

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

vs

[CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (155)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/)

$35/month

Price

Contact vendor for pricing

4.7

Features

4.8

4.8

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/148791-149510/PrimoDialler-vs-Call-Center-Software)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

$75/month

Price

$25/month

4.2

Features

4.8

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/29589-179417/CallCenterNOW-vs-Genesys-Cloud)

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

vs

[Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (386)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/)

$35/month

Price

$90/month

4.7

Features

4.5

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/76768-148791/Cloud-Predictive-Dialer-vs-PrimoDialler)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$75/month

Price

$15/month

4.2

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-179417/LiveAgent-vs-Genesys-Cloud)

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

vs

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.18 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

$35/month

Price

$27/month

4.7

Features

4.2

4.8

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/148791-190976/PrimoDialler-vs-Dialpad-Sell)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$75/month

Price

$39/month

4.2

Features

4.4

4.4

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-179417/Zendesk-vs-Genesys-Cloud)

[Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/)[4.83 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/)

vs

[Aircall](https://www.capterra.com/p/184709/Aircall/)[4.23 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

$35/month

Price

$40/month

4.7

Features

4.1

4.8

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/148791-184709/PrimoDialler-vs-Aircall)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

vs

[Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)

$75/month

Price

$25/month

4.2

Features

4.6

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/175788-179417/Nextiva-vs-Genesys-Cloud)