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Any size sales organization looking to drive rep efficiency and speed up ramp times.
Primo Dialler is suited to medium-sized call centres who wish to have all the advanced features without the large associated costs.
The Dialpad support team has always been very helpful and responsive. It is really nice to have a reasonably priced phone system that is very simple to use and robust.
The only problem I have is that it has a delay notification on my mobile phone. It rings an hour later I missed the call from my computer.
Love being flexible with our team and allowing them to use their own devices with a virtual number that Dialpad offers. Having additional features like recording calls is nice too.
My biggest problem with Dialpad is that when I get a call back sometimes it won't ring and it will list it as a missed call.
I love this software for it's many features like a dedicated desktop program, fully featured mobile app. Sleek interface, and most importantly HIGH CALL QUALITY.
Concerns that not all calls are connecting. While phone does ring, appears regularly as calls missed where no notifications were delivered for, "calls.
Great service, great price, great support. I would recommend staying away from their desk phones as much as possible, but using the app has helped move our legacy organization into the 21st century.
This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me.
It is really easy to understand and the reporting mechanics are pretty professional. Integrations with the CRM and ease of use for the agents with an amazing support makes it the best product so far.
This is my first business and first time looking for a dialler system, so everything was confusing to me at first and the amount of choice was overwhelming.
I am mainly impressed with the service and support offered along with the reliability of the dialler. With my vast experience in call centres I highly recommend this dialler to all others.
The out of the box reporting is a bit limited.
Support for the software is amazing like never had before. The price is amazing for the quality of the product.
Its slightly difficult to setup softphone on desktop.
It took us a little while to get used to but within a week and with excellent help from the support team we are using it on a daily basis and happy wit the functionality and the administrative tools.
Till now there is nothing I didn't liked about this product because they had team with quick response and action if there are any link failures.
Jamie: My name is Jamie, I'm the president. I'm going to give Dialpad five stars. And for more reviews like this, click below. Prior to Dialpad, we were using an old fashioned copper landline phone system in an office. And we were using cell phones when we were not in the office. One of the big problems we had, as so easy as it sounds, is it didn't integrate with my system, so we had to physically dial and had a lot of missed dials and wrong numbers. And then you also had people dialing our landline number, which is different than our cell phone numbers. We decided we needed a system like Dialpad because we wanted a single system. Whether we were in our office, working in a Starbucks, working at home, on the road, from our office phone, from our computer, from a cell phone, one thing that worked for all. Very pleasantly surprised how easy it was to integrate Dialpad, both as a cell phone app and on the computer. And it easily integrated with the other recruiting software that we used. It was extremely easy. I am not overly technical, and it worked flawlessly without even a need for help desk support. Strongly consider Dialpad, even over some of the bigger names that are out there that they compete with. The support is excellent when needed, but I've needed it very little. It integrates flawlessly. It sets up nicely, and the price is right. I would absolutely give it serious consideration.
Dialpad
Top FeaturesPrimo Dialler
Dialpad
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Primo Dialler
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