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Luxury fashion, beauty, jewellery, government, utilities and telecoms, automotive, hospitality and travel, financial institutions, universities, electronics, and any organization who prioritizes CX.
Contact Centers specializing in healthcare, banking and finance, education, retail, telecommunication, customer service, collection, telesales, telemarketing, retention, and BPOs.
We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront & Inside.
I dislike the fact that it is not possible to screenshare outside of the website tab that the customer is on.
The visual interface is superior to other solutions making engaging with customers fun and interesting.
The deployment of new features and cutomization have always problem.
What I like about Inside is that it is very easy to use and they have a good technical support team to answer any questions.
The fact that during the conversation there is no sound notification of a new message at all.
Overall Inside is a great tool, that allows us to work with our customers in a way that is best for them.
When the software is upgraded it can sometimes be difficult to adjust.
Prioritize real-user-identified key features according to your needs to find your best fit.
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