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INSIDE vs Botsplash: Which is a better fit?

Updated on November 19th, 2023
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Summary
Key features rated by users
Features selected based on 3,126 reviews from Live Chat users.
% Fit
Not enough reviews
Feature ratings
Real-Time Notifications
--
Chat/Messaging
--
Real-Time Monitoring
--
Contact Management
--
Screen Sharing
--
% Fit
Not enough reviews
Feature ratings
Real-Time Notifications
5.0
Chat/Messaging
5.0
Real-Time Monitoring
--
Contact Management
--
Screen Sharing
5.0
User satisfaction
4.6
User reviews41
Ease of use
4.5
Functionality
4.4
Value for money
4.5
Customer support
4.5
4.5
User reviews55
Ease of use
4.5
Functionality
4.3
Value for money
4.7
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Yearly subscription
Free version
Free trial
Best for

Luxury fashion, beauty, jewellery, government, utilities and telecoms, automotive, hospitality and travel, financial institutions, universities, electronics, and any organization who prioritizes CX.

Botsplash is designed for medium to enterprise-sized businesses across a broad spectrum of industries seeking to enhance their customer engagement through digital channels.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
148963
3 screenshots
182423
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

INSIDE

Top Features
31/31
  • Activity Dashboard
  • API
  • Autoresponders
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • CRM
  • Customizable Branding
  • Document Storage
  • Email Management
  • File Sharing
  • Geotargeting
  • Interaction Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Real-Time Analytics
  • Real-time Consumer-facing Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
See All features
Hide Live Chat Software Features -

Botsplash

29/31
Show Live Chat Software Features +

INSIDE

--

Botsplash

INSIDE
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Botsplash
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
INSIDE
  • By Powerfront
  • Located in Australia
  • Founded in 2004
Botsplash
  • By Botsplash
  • Located in United States
  • Founded in 2017
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