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Luxury fashion, beauty, jewellery, government, utilities and telecoms, automotive, hospitality and travel, financial institutions, universities, electronics, and any organization who prioritizes CX.
Botsplash is designed for medium to enterprise-sized businesses across a broad spectrum of industries seeking to enhance their customer engagement through digital channels.
We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront & Inside.
I dislike the fact that it is not possible to screenshare outside of the website tab that the customer is on.
The visual interface is superior to other solutions making engaging with customers fun and interesting.
The deployment of new features and cutomization have always problem.
What I like about Inside is that it is very easy to use and they have a good technical support team to answer any questions.
The fact that during the conversation there is no sound notification of a new message at all.
Overall Inside is a great tool, that allows us to work with our customers in a way that is best for them.
When the software is upgraded it can sometimes be difficult to adjust.
Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc.
I do not have any real complaints. Every time something seems wrong or appears to be a road block Botsplash goes out of the way to provide a solution.
I enjoy using Botsplash to speak to my customers. Enjoying the ease of the platform.
Didn't use enough to really critique. I don't like how the botsplash window times out after a while so I find myself always refreshing.
The support from Aru and her team has been excellent and I would highly recommend this product.
The notification bell ringing non stop even when notification has disappeared.
Botsplash provided great tutorials and even better customer support. The botsplash team goes out of the way to make sure you are getting the most out of its product.
Inability to have multiple users assigned to one client.
Prioritize real-user-identified key features according to your needs to find your best fit.
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