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Gainsight CS vs Userpilot: Which is a better fit?

Updated on June 2nd, 2024
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Summary
Features in Customer Success
25
50
  • Collaboration Tools
  • Customer Experience Management
  • Feedback Management
31
Best performer
50
  • Activity Tracking
  • Churn Management
  • Customizable Reports
User satisfaction
4.4
User reviews49
Ease of use
4.0
Functionality
4.4
Value for money
4.1
Customer support
4.5
4.6
User reviews57
Ease of use
4.5
Functionality
4.6
Value for money
4.7
Customer support
4.7
Price starts from
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One-time payment
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Not provided by vendor

Product, UX, Product Marketing and Customer Success teams.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Atour T
Analyst
5.0

Atour: Hi, I am Atour. I'm an analyst from [inaudible 00:00:05] Education and Research International. I give five out of five for Userpilot. Before using Userpilot, I use Microsoft Clarity, but I found Userpilot is very user-friendly for using me. It has an excellent interface, which enables me to deliver the exact message that I want to deliver to my prospective visitors, teammates, and others. In addition to building a layer of communication with our customers to keep them informed of the new features of our [inaudible 00:00:54], it is crucial to give them a comprehensive onboarding experience to assist them in using our product and service. Actually, Userpilot is an awesome platform for me and also for my organization. That's why I choose it. Actually. I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding events. Actually, the other thing is that Userpilot's customer services is excellent. That's why it is very helpful for me. Actually, it is easy to set up and use Userpilot. Actually, since it is easy to set up, I think anyone can use it. And sometimes you may face some problem. Perhaps it may be difficulty facing. You can stop facing any difficulties. You can typically contact with their customer service. Their customer service is awesome and hope your problem will solve. So the prospective users can use Userpilot without any hesitation.

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1 Video
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5 screenshots
179187
4 screenshots

Gainsight CS

25/50
  • Activity Tracking
  • Chat/Messaging
  • Churn Management
  • Contact Management
  • CRM
  • Customer History
  • Customizable Forms
  • Customizable Reports
  • Drag & Drop
  • Email Management
  • Event Triggered Actions
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • NPS of Customers
  • Performance Metrics
  • Real-Time Data
  • Real-Time Notifications
  • Renewal Management
  • Reporting & Statistics
  • Social Media Integration
  • Task Management
  • Widgets
  • Win/Loss Analysis
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • API
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Engagement Tracking
  • Feedback Management
  • Health Score
  • Onboarding
  • Reporting/Analytics
  • Revenue Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • Workflow Management
See All features
Hide Customer Success Software Features -

Userpilot

Top Features
31/50
Show Customer Success Software Features +

Gainsight CS

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Userpilot

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Gainsight CS
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Userpilot
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Gainsight CS
  • By Gainsight
  • Located in United States
  • Founded in 2009
Userpilot
  • By Userpilot
  • Located in United States
  • Founded in 2017
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