Gainsight CS vs Rocketlane: Which is a better fit?

The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand.

Don't try to use it without having studied, it will be a terrible mistake.

The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.

Chad C

Vice President, Client Success

This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying.

Easy to use and very slick to navigate and enjoy working with in it every day. I like customizing dashboard to my client needs.

Jason J

Project Manager

You can't do everything out the gate because it's just too much. So you're forced to pick and choose your battles.

Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer.

The lack of real-time bidirectional sync with Salesforce and complex rules engines make life slightly challenging for admins configuring the tool.

Bharath B

Sr. Manager - CS Strategy & Ops

I love how intuitive the tool is and the UI is great too. Getting all the projects in one place makes it super helpful for the implementation teams.

It´s still missing a few features. I would for example like to order tasks in the project board by drag and drop.

Sreeram S

Customer Success Manager

Rocketlane feels very customisable and one of my favorite parts of the tool is the ease of collaboration. Live chat and thread-like features help you coordinate better.

Initially, it was very frustrating, but after working with [sensitive content hidden.

Sreeram S

Customer Success Manager

I am also a big fan of the ability to integrate with other channels and the ability to be the single source of truth.

Sreeram S

Customer Success Manager

The UX initially was very confusing. It does take some learning curve to reach a flow state in the UX but i think that comes with the complexity of the product.

Overall Experience is good. Good for project tracking and tasks tracking , better visibility of ongoing task and projects.

Our only concern is that our Salesforce integration needs a bit of work. The concern is not an issue with Rocketlane, it is just the pains of connecting two tools.