Gainsight CS vs monday CRM: Which is a better fit?

The reporting capabilities as very advanced, the support team is always able to help, and it's possible to get anything important in a couple of clicks. The interface is clear and easy to understand.

Don't try to use it without having studied, it will be a terrible mistake.

The feature set is impressive and the ability to set up a whole account lifecycle for automation is super powerful.

Chad C

Vice President, Client Success

This needs to be improved. There are some strange glitches and lack of user alerts that can be very annoying.

Easy to use and very slick to navigate and enjoy working with in it every day. I like customizing dashboard to my client needs.

Jason J

Project Manager

You can't do everything out the gate because it's just too much. So you're forced to pick and choose your battles.

Love the ability to document all customer communication and events all in one place so that anyone can see what has been happening with a customer.

The lack of real-time bidirectional sync with Salesforce and complex rules engines make life slightly challenging for admins configuring the tool.

Yoraima Y

Sales executive

I think it's great because it has extensive documentation and support resources, which has been of great help to me to resolve any questions or problems that may arise.

Poppy P

Managing Director

When navigating the user-interface, it can have lagged. Its desktop version for mac is troublesome as compared to the online version and is annoying.

Daisy D

Research & Sales Manager

Its interface is very friendly, it is easy to use and you have the necessary tools to achieve good performance at work. I love private pizzarrones, it's a good point within the software.

This removes the problem of having duplicate calls to our customers. It is bad customer service to call a prospect more than once.

The balance of its simplicity and functionality is just genius. A very simple, super responsive and yet customisable workflow organization app that can really do much more than it was intended for.

Some softwares try to "do it all" and in the process get clunkly and confusing.

This is the best platform I've trialed and I am super excited to be using it with my team. Plus, their customer support is a dream - I got a fast response from a friendly team member straight away.

Hard to prioritise jobs. Hard to get a sense of everything not done for one contact.