# Compare Brand24 vs Birdeye 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Brand24 and Birdeye based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/149054-152997/Brand24-vs-BirdEye --- # Brand24 vs Birdeye Features and Cost Comparison Last updated July 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Brand24Birdeye2/4 selected [Brand24](https://www.capterra.com/p/149054/Brand24/)[4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) [## Brand24](https://www.capterra.com/p/149054/Brand24/)[4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting Price $199.00/month Value-for-Money 4.5 Functionality 4.4 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [254 reviews](#user-reviews) Positive 243 Neutral 9 Negative 2 [## Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [704 reviews](#user-reviews) Positive 662 Neutral 17 Negative 25 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,110 reviews from social media monitoring software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Automated Publishing NA Social Media Integration 4.5 Multi-Channel Data Collection 4.5 Activity Tracking NA Content Library NA \--%Fit Missing features Not enough reviews Feature ratings Automated Publishing 3.0 Social Media Integration 4.1 Multi-Channel Data Collection 5.0 Activity Tracking NA Content Library NA User satisfaction User satisfaction 4.7 User reviews[254](https://www.capterra.com/p/149054/Brand24/reviews/) Ease of use 4.7 Functionality 4.4 Value for money 4.5 Customer support 4.8 User satisfaction 4.7 User reviews[704](https://www.capterra.com/p/152997/BirdEye/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $199Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Companies of all sizes who want to stay informed about their campaigns, activities, and customer interactions.
 Marketing Managers | Community Specialists | Social Media Managers | PR Specialists. Best for Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers. ## User reviews Pros & cons Kuba D. Head of Brand and Marketing > "Brand24 allows us to catch authentic stories from daily workshops and meetings, which we call "Moments of Power."" [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___7119213) MP Marta P. Senior Advisor > "the load on the computer (the need to use very large amounts of memory) and, most recently, - AI summaries, which have become very quantitative and..." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___7031520) Katarzyna B. Marketing Manager > "The platform is intuitive, fast, and delivers valuable insights that help monitor brand reputation, track campaigns, and respond to mentions in real..." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6852709) JB Jennifer B. Senior Social Media Manager, Community > "Brand24’s filters can let irrelevant or incorrect content through, which affects the accuracy of insights." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___7022327) CL Cezary L. Senior Social Media Specialist > "Its greatest strengths are fast alerts and deep analytics, which offer strong support for brand reputation management, crisis response, and campaign..." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6854317) VR Verified Reviewer Manager > "I don't know how to use tracking to its fullest potential, often the messages displayed to me are too general, or are about randam posts/users" [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6853471) MA Miguel A. Executive Data Analyst > "Ai insights of the topics, the variety of sources such as TikTok, the look and feel of the platform, the AI brand assistant (in general all the AI..." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6853550) MP Mariana P. Account Manager > "Also, the support team is based in Europe and I was never able to schedule a training session due to the time zone being so different than ours..." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6854042) KA Khasiba A. Director of Operations > "We found the tool's ability to track mentions across vast areas of the web including news sites, social media (especially X/Twitter and Reddit), and..." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___7034623) M Marta Ż. Pr Manager > "The filter sometimes lets incorrect content through, causing confusion or unexpected results." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6853183) Kuba D. Head of Brand and Marketing > "It solved a massive visibility gap for us by acting as our "digital eyes and ears" in small towns across Poland." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___7119213) CE Claire E. Research Assistant > "Some of the filters on Brand24 didn’t align with what I was looking for in my research." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6856509) AC Agnieszka C. CEO > "The ability to track key conversations and respond quickly to emerging situations is a real game changer for brand management and reputation monitoring." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6853352) M Marta Ż. Pr Manager > "Brand24 has a user-friendly interface and pleasant UX, but the filter sometimes misses bad content :)" [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6853183) VR Verified Reviewer Manager > "Access to analysis and comparisons with competitors, good charts and the ability to specify reports for your current need." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6853471) MJ Megan J. PR Account Executive > "The platform is not the absolute easiest to navigate, and it is a bit difficult to teach new team members how to use it." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6851766) LB Leslie B. External Communications Mgr. > "Brand 24 offers user-friendly data that can be sorted and scaled up or down in multiple ways for various team members." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6851915) AB Arielle B. Director of Marketing > "Also tiktok integration can be a little difficult to work with and understand without taking a look deeper into our settings." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6413539) HT Hendra T. Administrator > "One thing I like the most of this app is it has complete features and also the app can give your overall brief score of your brand from 1-100 to..." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6723319) RD Raul D. CEO > "I didn't love the post sale service as I thought it wasn't as warm yet it was effective." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6467633) JB Jennifer B. Senior Social Media Manager, Community > "Brand24 has empowered us to launch a robust social listening program and share meaningful insights with our broader organization." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___7022327) LR Laura R. Sdr team leader > "Price and some dashboards not that easy to read" [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6408416) GB Greg B. CMO > "The platform provides insightful data that helps me track my brand’s presence effectively." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6852838) RM Rachel M. AVP of Marketing > "I find that news mentions aren't always picked up and I have to add them manually." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6368560) EV Eduardo V. Digital and Marketing Director > "We’ve been able to use Brand24 as a valuable starting point to build a more robust social listening strategy tailored to our brands and the Mexican..." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6822373) ES Ed S. Manager > "Duplicate data, and less data available" [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6366916) LP Lusi P. Social Media Data Analyst > "It has some cool features for filtering and configuring the projects to collect mentions, this will be the most accurate possible." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6416882) KZ Katia Z. Project Manager > "It is very difficult to cancel the service." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6373116) AC Agnieszka C. CEO > "Brand24 makes it incredibly easy to monitor all important mentions and events related to your brand, products, or industry in real time." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6853352) KB Katie B. Director of Communications > "For some of the search features, it sometimes pulls irrelevant information from Twitter." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___3765924) LB Leslie B. External Communications Mgr. > "Their reporting options, price point and regular new features surpassed my experience with other services." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___6851915) Firoz K. Digital marketing strategist > "I was constantly worried about my company's reputation when I started to consider the idea of creating an account on social media." [See full review](https://www.capterra.com/p/149054/Brand24/#Capterra___3593802) [View Reviews](https://www.capterra.com/p/149054/Brand24/reviews/) Steven L. Digital Marketing Director > "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7145140) IO Isobella O. Director > "I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6424797) GY Ghiwa Y. IT manager > "It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility...." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) IW Isla W. Marketing Manager > "Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7129062) EP Eric P. VP of Sales > "The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) CS Cap S. Receptionist > "We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) BH Bradley H. Senior Business Intelligence Analyst > "It helps our organization have a strong online presence while monitoring customer reviews and providing an easy and efficient way to respond." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000111) CV Clara V. HR Coordinator > "The reason we left was because of the price and a new marketing company we switched to. But it wasn’t worth leaving BirdEye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7123285) JC Julie C. Owner > "We appreciate the auto-review request setup which allows us to resolve potential issues when customers have complaints offline." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) MR Maura R. Client Manager > "For example, we have a client whose CRM is not compatible with Google and it is difficult to get names from them for reviews and can be quite..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) DV Dimos V. Leasing Director > "Great product that helps our marketing and leasing teams understand what is going on at our properties." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000982) EP Eric P. VP of Sales > "However, we tried to work on some custom features that took much longer than expected." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886015) SV Sammi V. Senior Client Manager > "It's also nice to be able to handle everything in one place including making qr codes, responding to reviews, track reviews, etc." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) BD Bobby D. CEO > "I know it can be very complicated with a lot of tickets coming in but the communication and time to correct issues is a little tough sometimes." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6820331) ML Matthew L. Property Manager > "We are able to customize how/when we engage with our customers and it has been a delight to work with." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885989) MM Matt M. Vice President > "Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system..." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6338185) CR Camila R. Case Manager > "It expedites response times and provides them the security of having their CM available" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) EV Ellie V. Client Manager > "The only bad thing about Birdeye is that is doesn't integrate with all CRM systems." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6822439) JC Julie C. Owner > "Many of my clients have been using Birdeye for several years and have grown to love the easy communication with customers via the platform." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6887613) KE Katie E. Buyer > "When messaging a guest through the chat, pictures are slow to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6780445) CS Cap S. Receptionist > "We get better responses throughout the day via Birdeye texting vs phone calls/emails." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886026) HM Hattie M. Digital Marketing Strategy > "I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6133983) CR Camila R. Case Manager > "It has been a good experience, it makes my job easier and improves communication with clients, which is the most important thing in my role" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7007343) NN Noah N. Marketing Manager > "During most monthly meetings, they tried to upsell us on products that we didn't really need." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233) SL Susana L. Director of strategy > "The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) ST Scott T. President > "After six months, we could no longer, in good conscience, allow our clients to continue using such a flawed system and attempted to terminate our..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338092) LG Lauren G. Client Manager > "It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) JR Jason R. manger > "The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen" [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) GY Ghiwa Y. IT manager > "I really liked how simple it was to collect, track, and respond to reviews across multiple channels." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7052568) SC Steve C. Director > "The product is not fit for purpose, after sales support is deplorable, people don't respond, completely disregard or ignore question or concers..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) NF Noy F. Owner > "The fast and great service I was able to use the app so fast and after two min was able to finish set up new account" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6862862) Nathan S. Director, Digital Strategy > "Eventually, we realized that we were not being synced to all directories and we chose a different grouping then what we originally were assigned." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6200510) LS Lisa S. Executive Assitant > "The chatbot engages visitors effectively, providing them instant, personalized responses, while the dashboard gives us a panoramic view of all..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957126) SC Steve C. Director > "All Spin - Brokers steer clearWe are a mortgage brokerage in Australia who were sold on this by slick sales staff who constantly bad mouthed their..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6082379) TQ Thomas Q. Digital Marketing Manager > "This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6329099) SF Samantha F. Client Experience Manager > "Cannot input graphic into email campaigns." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6338406) WK Wendy K. Marketing > "BirdEye helps to build a reputation and maintain it." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987) ES Evyn S. UX and SEO Specialist > "Sometimes it can be glitchy or take a while to load." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6213366) SA Sara A. Social Media Manager > "It is great that Birdeye enhances our continuous monitoring and control over all our accounts." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736) MA Michelle A. Digital Marketing > "Birdeye is used for Local SEO to set up citations for our customers, but some of the citations are not there and not edited correctly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3780773) MR Maura R. Client Manager > "Some businesses like to send out the review requests themselves which can also be extremely advantageous for receiving reviews." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814624) JD Jared D. Director of Marketing > "We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) SL Susana L. Director of strategy > "Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) MK Michele K. Reputation Specialist > "Also, Help topics are not nearly detailed enough to describe why to click ON/OFF each setting option (for instance) - and what impact that would..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3759197) GB Gus B. PM > "One of the most commendable aspects of Birdeye is its ability to consolidate a large numbers of customer messages in a single, user-friendly..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156) Helene V. Office Head > "Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4878709) TR Tara R. Director > "Monitoring feedback, responding to customers, and boosting local SEO has never been easier." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) AH Anne H. Broker > "Well, they did NOT help and did NOT solve the problem!!!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6439946) SW Sean W. Hospital Manager > "I like the Birdeye helps build our online reputation" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6886181) SB Sean B. Operations > "Poor." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) LG Lauren G. Client Manager > "The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6832615) AW Alan W. Marketing Director > "could not think of anything at this time however since it requires I write something, I Ould have to say the asking for reviews after I already..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3747842) SV Sammi V. Senior Client Manager > "My clients find a ton of success from integration and bulk importing client lists." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814630) CL Craig L. Director > "Did not notify on the roll over and I missed out by a few day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6036251) SB Sean B. Operations > "Do yourself a favour, pay a consultant a couple of dollars to set up a custom integration like Birdeye for your business and you will be much much..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6763424) TF Tom F. Managing Member > "cost it is expensive and sometimes hard to learn and connect everything" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6195125) SL Susana L. Director of strategy > "We’ve seen major improvements in our visibility across search engines and directories." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814657) KS Kristen S. Specialist > "Some of our customers complained about the birdeye reps that would call them." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6054375) CM Cara M. Senior Client Manager > "It is very simple to switch between accounts as I manage over 100 accounts within Birdeye." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6814620) VR Verified Reviewer VP Marketing > "They blame internal mismanagement for their problems and I'm sure that's correct." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687) GB Gus B. PM > "Its superior chatbot technology aids in dynamic customer interaction, while the comprehensive dashboard effectively consolidates customer messages." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957156) DN Deborah N. Orthodontisit > "Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit..." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4191288) SA Sara A. Social Media Manager > "Birdeye has greatly supported our efforts and enabled us to improve our social media presence." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6408736) Eric R. Owner > "they are doing nothing to contribute to the value of their initial offering." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___6202269) SB Sammy B. Client Manager > "The ease of use and the ability to manage multiple clients in one easy spot has made my job a lot easier!" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6823117) SL Sarah L. Closing Coordinator > "It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3873238) KH Kiran H. Customer Service > "It has a 30 day free trial with no credit card needed." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6500543) JD Jared D. Director of Marketing > "Shame on me for not memorizing their agreement. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4957155) WK Wendy K. Marketing > "It's easy to use and when you need help, you can usually get a human in short time." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6885987) DP Denise P. Owner > "customer service too many emails and too many rep changes as a partner a different rep every so many months" [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4719251) NN Noah N. Marketing Manager > "The ease of being able to send messages to our customers, and stay in contact with them." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6724233) VR Verified Reviewer President > "The finacial guys are NOT responsive at all - You get in it and you cannot get out even if the contract allow it." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___3814211) VR Verified Reviewer Brand Ambassador > "It’s user-friendly, reliable, and has added significant value for us." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___7000368) VR Verified Reviewer VP Marketing > "Their people are not trust worthy and their support is very bad." [See full review](https://www.capterra.com/p/152997/BirdEye/#GetApp___4899687) JR Jason R. manger > "In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for." [See full review](https://www.capterra.com/p/152997/BirdEye/#SoftwareAdvice___6831173) KO Kim O. Marketing director > "Years ago, when we first joined there were glitches in the software and the review requests would not send out." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3877254) CB Carissa B. Bookkeeper > "It is a great way to stay in contact with our customers through text." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6475903) AM Amy M. Market Manager > "Directory listing service is not up to par with other providers like text." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___3776962) TR Tara R. Director > "The system is powerful yet easy to use, helping us generate and manage reviews seamlessly." [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___6818258) CF Conor F. Owner > "Bait and switch, lock you into a contract, does not generate new reviews, terrible onboard, hard to use. " [See full review](https://www.capterra.com/p/152997/BirdEye/#Capterra___4551605) [View Reviews](https://www.capterra.com/p/152997/BirdEye/reviews/) ## User interface 4.70 (254) 4.68 (704) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Brand24 29/43 - Access Controls/Permissions - Activity Tracking - AI Copilot - API - Approval Process Control - Audience Targeting - Automated Publishing - Benchmarking - Boolean Search - Campaign Analytics - Campaign Management - Commenting/Notes - Competitive Analysis - Content Library - Content Management - Customer Engagement - Customizable Reports - Dashboard - Email Alerts - Engagement Tracking - Filtering - Generative AI - Hashtag Tracking - Impact Measurement - Influencer Tracking - Keyword Tracking - Mobile Alerts - Multi-Channel Data Collection - Performance Metrics - Real-Time Analytics - Real-Time Notifications - Reporting & Statistics - Reputation Management - Sentiment Analysis - Social Advertising - Social Listening - Social Media Integration - Social Mentions Tracking - Social Promotion - Tagging - Trend Analysis - Visual Analytics - Workflow Management [See all features](https://www.capterra.com/p/149054/Brand24/#features) Birdeye Top features 34/43 - Access Controls/Permissions - Activity Tracking - AI Copilot - API - Approval Process Control - Audience Targeting - Automated Publishing - Benchmarking - Boolean Search - Campaign Analytics - Campaign Management - Commenting/Notes - Competitive Analysis - Content Library - Content Management - Customer Engagement - Customizable Reports - Dashboard - Email Alerts - Engagement Tracking - Filtering - Generative AI - Hashtag Tracking - Impact Measurement - Influencer Tracking - Keyword Tracking - Mobile Alerts - Multi-Channel Data Collection - Performance Metrics - Real-Time Analytics - Real-Time Notifications - Reporting & Statistics - Reputation Management - Sentiment Analysis - Social Advertising - Social Listening - Social Media Integration - Social Mentions Tracking - Social Promotion - Tagging - Trend Analysis - Visual Analytics - Workflow Management [See all features](https://www.capterra.com/p/152997/BirdEye/#features) ### Recognition No recognitions have been awarded to Brand24 Birdeye is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Brand24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Birdeye Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Brand24 - By Brand24 - Located in Poland - Founded in 2011 Birdeye - By Birdeye - Located in United States - Founded in 2012 ## Popular Comparisons [Brand24](https://www.capterra.com/p/149054/Brand24/)[4.70 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) vs [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,799)](https://www.capterra.com/p/121701/HootSuite/reviews/) $199/month Price $249/month 4.4 Features 4.3 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121701-149054/HootSuite-vs-Brand24) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,205)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Contact vendor for pricing Price $299/month 4.6 Features 4.4 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/152997-169618/BirdEye-vs-Trustpilot) 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[YouScan](https://www.capterra.com/p/173036/YouScan/)[4.87 (119)](https://www.capterra.com/p/173036/YouScan/reviews/) $199/month Price $499/month 4.4 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/149054-173036/Brand24-vs-YouScan) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[4.37 (3,799)](https://www.capterra.com/p/121701/HootSuite/reviews/) Contact vendor for pricing Price $249/month 4.6 Features 4.3 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121701-152997/HootSuite-vs-BirdEye) [Brand24](https://www.capterra.com/p/149054/Brand24/)[4.70 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) vs [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[4.37 (607)](https://www.capterra.com/p/121447/Sprout-Social/reviews/) $199/month Price $199/month 4.4 Features 4.2 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/121447-149054/Sprout-Social-vs-Brand24) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) vs [Doctible](https://www.capterra.com/p/187669/Doctible/)[4.80 (265)](https://www.capterra.com/p/187669/Doctible/reviews/) Contact vendor for pricing Price $249/month 4.6 Features 4.8 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152997-187669/BirdEye-vs-Doctible) [Brand24](https://www.capterra.com/p/149054/Brand24/)[4.70 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) vs [Lyfpit](https://www.capterra.com/p/228116/Lyfpit/)[4.58 (138)](https://www.capterra.com/p/228116/Lyfpit/reviews/) $199/month Price $9/month 4.4 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149054-228116/Brand24-vs-Lyfpit) [Birdeye](https://www.capterra.com/p/152997/BirdEye/)[4.68 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