Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
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Companies of all sizes who want to stay informed about their campaigns, activities, and customer interactions. Marketing Managers | Community Specialists | Social Media Managers | PR Specialists.
We cover industries including home service, realtors, auto, healthcare, home and professional services, hospitality, realtors, wellness, transport, digital marketers, web agencies, SEO companies
The data produced is great, the reports are also great. It's easy to use, cost effective and great functionality.
Being unable to input individual posts to get statistics on them. Additionally, b24 is unable to detect spam posts.
It's super easy to use and works great. We tried several different keyword monitoring tools and Brand24 was the best price/quality ratio for us.
Monitoring is not very precise - sometimes I receive such references that are of no use to me.
This is one of my favorite app so ... if you want to know much more about your brand, customers/clients or if you care about the customer care - i highly recommend.
For example, our company name is Element5, but getting B24 to ignore companies with element in their names was near impossible.
Apart from a great tool, Brand24 provides a lot of interesting use cases, which can be useful for developing your business. UI and UX of their tool make using it pleasant and easy.
I have worked for crisis in social networks, I have been able to see the behavior by days to ident.
The customer support is great and on top of helping me with any support i need fir my account and my clients accounts. They are open to input and committed to making their product better.
Sometimes the customers do not receive the emails asking them for a review, but this is more to do with the Spam filters on the receiving end.
My overall experience with Grab Your Reviews has been excellent. It delivered what it promised: More positive reviews for my business.
I can't think of features that are missing at this time.
I love being able to showcase our awesome reviews on our website. I can easily get reviews after a customer uses us where before it was like pulling teeth.
Other than that, the only "filter" that doesn't seem to work for me is the request to ignore reviews that do not contain user comments.
I love that its so easy to share my reviews on my website. You have to get people to your website and reviews are an easy way.
Getting more reviews and filtering out negative ones will enhance your online reputation.
Brand24
Grab Your Reviews
Top FeaturesBrand24
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