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Companies of all sizes who want to stay informed about their campaigns, activities, and customer interactions. Marketing Managers | Community Specialists | Social Media Managers | PR Specialists.
SMEs to large enterprises. Clients across all industries: from Unilever to Nestle, from Carlsberg to Greenpeace.
The data produced is great, the reports are also great. It's easy to use, cost effective and great functionality.
Being unable to input individual posts to get statistics on them. Additionally, b24 is unable to detect spam posts.
It's super easy to use and works great. We tried several different keyword monitoring tools and Brand24 was the best price/quality ratio for us.
Monitoring is not very precise - sometimes I receive such references that are of no use to me.
This is one of my favorite app so ... if you want to know much more about your brand, customers/clients or if you care about the customer care - i highly recommend.
For example, our company name is Element5, but getting B24 to ignore companies with element in their names was near impossible.
Apart from a great tool, Brand24 provides a lot of interesting use cases, which can be useful for developing your business. UI and UX of their tool make using it pleasant and easy.
I have worked for crisis in social networks, I have been able to see the behavior by days to ident.
Overall Brandwatch has been great for its robust features, including real-time monitoring, customizable dashboards, sentiment analysis, influencer identification, and competitive benchmarking.
From lack of Reel support to improper data reporting to extra line breaks and "<?>" boxes when you schedule posts, Falcon is an overpriced nightmare that you should avoid at all costs.
Awesome customer support great fr management tool one of the best tools out there for managing social media account.
Had a very long period where scheduled for promotion posts were not publishing. Had the same problem recently (February 2020), so if i wasn't paying attention i would have lost a day or two.
Publish, Engage and Measure are the best features for me. I do a lot of reporting and measure is great for time-saving on that.
The insights and reporting element is not fully developed, with a lot of mismatched features and confusing elements. The response templates are awkward and really impractical.
Falcon.io is a great mid-range tool that is a good solution to a wide variety of social media needs. The support staff are great, and there are features that are a nice plus.
Has only the basic formats that you can schedule. And the phone app was quite useless, because it just sent the content to the phone without publishing it.
Liam K.: Hi, everyone. My name's Liam. I work for a company called Sook. It's kind of like the Airbnb of retail. I do product marketing for them. And I rate Brandwatch 5 out of 5. Prior to Brandwatch, we didn't really use any kind of social tools. We used HubSpot as our CRM, and it has some capacity for social sharing and getting data from social platforms, but it was just nothing compared to Brandwatch. Once we got it, we realized we needed something better for our needs and for our growth. The reasons that we chose to use Brandwatch is because we wanted more, I guess, freedom and capacity to customize our data. We wanted to better target our audience with our decision-making and create better social strategies, and Brandwatch seemed to be the best tool for that at the time. It was very easy to onboard Brandwatch into the business. Once we got all stakeholders involved and all the parties involved, Brandwatch were very forthcoming and very helpful with making sure that we can make sure we got the most use out of the tool. For people that are wanting to add Brandwatch into their business, just make sure to have a clear idea of what you want to get out of the tool. There are a variety of different tools out there that provide really good insights and customizable data. But just make sure that it fits the purpose for what you are trying to achieve. Make sure it's easy to use and all team members are going to be able to get the value that you need from it.
Brand24
Brandwatch
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