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Medium / large businesses, and small and medium enterprises who are looking to build an online booking solution into their application or organizations.
Professional services and appointment-focused businesses looking to automate client bookings, cancellations, reminders, and payments by using the online scheduling tool.
The customer service was outstanding. Extremely helpful in getting me started and assisting me with setting up a schedule that will suit my new business.
The first week I used onsched i ended up firing one of our artists because he was stealing. Wouldn't have ever even known if it weren't for appointment booking software, who would have thunk.
The thing I like most about the software is how easy it is to use the features is what makes it so great.
The only con is the lack of HIPPA compliance, but it is only for medical and none of the competitors are hippa compliant either so I suppose it's neither here nor there.
The team is fantastic, and the software does everything I need it to. It has email reminders, SMS reminders which my clients love and everything is completely configurable to fit your needs.
One other thing that was annoying was a little bug with uploading images. I'd always have to upload images twice for them to work.
My experience using OnSchedule has been quite exceptional. I needed some things with this software to be customized for my business, and the staff were so happy to help and went above and beyond.
Only issue is sometimes appointments are not saved properly because of an error which states 'OFFLINE. Not sure what that means, but it doesn't happen often.
The best part about this software is the ease for customers to go on and book their own appointments and add to their own calendars. It also looks very nice on our Squarespace website.
The bad thing now is that I have to have 2 management softwares to control all my business.
I love that they offer numerous integrations making it super easy to get going. The help articles are truly helpful.
Their expectation is that you hire a freelancer to figure out the work-around. I found it to be too much of a "time suck" for the price.
It’s user friendly and was super easy for me to set up. Ve never had any problems and I like all the features like questionnaires.
Needless to say, I appeared very amateurish and not very professional and have lost a lot of business.
Hi, This software is better than other scheduling softwares I have used. The interface and clarity of email notifications is sharp and the functionality of the free version is excellent.
The same applies to setting availability. It can be a bit confusing when blocking off times by day.
Matthew: My name is Matthew. I'm a CPA from Strat Associates, and I give Acuity five out of five. We use Bookedin first, and we switched away from that because they kept increasing the price and it got a little too expensive, and I researched probably 10 other options before I went with Acuity. I chose Acuity because it had capabilities to connect with my Outlook calendar, so I could have everything show up in both spots, and then I could also have our clients schedule appointments directly from our website. Onboarding is very easy to get going. It was a little bit of hiccup with some of the app integrations that they had, but we were able to get going with their customer support agents. I would say for what we use it for, it works perfectly and I'd highly recommend giving it a try at least.
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OnSched API
Acuity Scheduling
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