# Compare Smart Service vs BigChange 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Smart Service and BigChange based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/149343-149479/Smart-Service-vs-JobWatch-powered-by-BigChange

---

# Smart Service vs BigChange Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Smart ServiceBigChange2/4 selected

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.3 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.5 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

[## Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.3 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

Starting Price

$1.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.2

Customer Service

4.4

Reviews Sentiment

CH

CH

Based on [269 reviews](#user-reviews)

Positive

235

Neutral

20

Negative

14

[## BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.5 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

Starting Price

£14.95/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.3

Customer Service

4.6

Reviews Sentiment

CG

JC

Based on [270 reviews](#user-reviews)

Positive

240

Neutral

22

Negative

8

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 20,799 reviews from scheduling software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Not enough reviews

Feature ratings

Mobile Access

3.7

Booking Management

\--

Calendar Management

5.0

Real-time Scheduling

5.0

Customer Database

4.1

78%Fit

High performer

Feature ratings

Mobile Access

4.1

Booking Management

4.4

Calendar Management

4.2

Real-time Scheduling

4.6

Customer Database

4.3

User satisfaction

User satisfaction

4.3

User reviews[269](https://www.capterra.com/p/149343/Smart-Service/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.1

Customer support

4.4

User satisfaction

4.5

User reviews[270](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.3

Customer support

4.6

Price starts from

Price starts from

$1Other, Per Month

-   Free version
-   Free trial

Price starts from

£14.95Other, Per Month

-   Free version
-   Free trial

Best for

Best for

Smart Service Cloud is built for service trade businesses that manage field teams, recurring jobs, and customer relationships—ideal for HVAC, plumbing, electrical, and similar industries.

Best for

BigChange is the all-in-one Job Management System, helping building maintenance, construction, environmental and other field service companies be Unstoppable everyday.

## User reviews

Pros & cons

CH

Corinna H.

MD

> "as a local manager it really helped working with the decentralized office planning staff..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6341663)

AB

Amy B.

Financial Officer

> "Less than ideal, glitchy, money hungry, lacking accountability."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___7108423)

CH

Corinna H.

MD

> "Mobile version: easy to use and very handy to have"

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6341663)

AB

Amy B.

Financial Officer

> "Wouldn't recommend for any trade company over 10 employees."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___7108423)

DN

Debbie N.

Manager

> "Improves the accuracy of billing by accurately tracking the time spent on each job."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

EA

Eron A.

ceo

> "As you may expect there's a bit of a learning curve and multi-day jobs don't work well."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6280304)

DN

Debbie N.

Manager

> "BenefitsStreamlines processes and increases efficiency."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

LG

Lori G.

Receptionist

> "Sometimes it can be slower then usual to find a Customer."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6274418)

AK

Annette K.

Installation Coordinator/Dispatcher

> "The ability to upload and store images of customers equipment has been invaluable for..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2087302)

DN

Debbie N.

Manager

> "Potential for routing errors and inefficiencies if the system is not properly optimized."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

Catherine D.

Office Manager

> "This has made everything at the click of your mouse."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4197106)

DN

Debbie N.

Manager

> "Inefficient work order processing and management."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

Catherine D.

Office Manager

> "Smart service has been a pleasure to deal with and they have great tech support."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4197106)

DN

Debbie N.

Manager

> "Poor route optimization and long response times."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

CS

Connor S.

Owner

> "Tech support was good only because we paid for the service and they always had an answer or..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2945389)

CS

Connor S.

Owner

> "Imports and exports to and from QB was a constant headache with missing pricing and..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2945389)

NN

Nate N.

Owner/CEO

> "The software is very customizable."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2955459)

NN

Nate N.

Owner/CEO

> "Not easy to navigate, conflicting layers/windows for data."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2955459)

HB

Hugh B.

Owner

> "Was easy to use I enjoyed working with it."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2704519)

AK

Annette K.

Installation Coordinator/Dispatcher

> "I have struggled with preparing a report that clearly shows what items we have sold and how..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2087302)

[View Reviews](https://www.capterra.com/p/149343/Smart-Service/reviews/)

CG

Calum G.

Procurement & Operations

> "The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827101)

TW

Tammy W.

Office Manager

> "We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060)

JC

Jason C.

New Business Director

> "My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827637)

SS

Samantha S.

Operations Manager

> "There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301)

MM

Melissa M.

Customer Service Manager

> "The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5003626)

GW

Gary W.

Manager

> "The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602)

JS

Joe S.

Technical Support and Project Engineer

> "The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4712626)

GW

Gary W.

Manager

> "Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements. Although i'm not on the job coordination team, i beleive the layout and..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602)

SS

Samantha S.

Operations Manager

> "Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301)

CJ

Cooon J.

Head of Relations

> "Separately, in a world where much job planning is done months in advance, only being able to see 28 days worth of jobs on the tablets is frustrating, especially when technicians are trying..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165)

CJ

Cooon J.

Head of Relations

> "Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165)

SM

Stephen M.

Director

> "Not all the reports appear to tabulate correctly"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6263129)

ML

Matthew L.

Sales Operations Anaylst

> "Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825042)

DC

Dave C.

Director

> "We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052)

AS

Anmol S.

Associate software engineer

> "It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6055775)

LL

Luke L.

BDM

> "As a CRM AND quote creator, the product overall takes a lot of time to use, and as such we do not utilise the CRM function nearly as much as we used to use a competitor software"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4721139)

TL

Tina L.

CRM & Data Delivery Manager

> "Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5060215)

CO

Chloe O.

Finance Director

> "We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___4754300)

SS

Samantha S.

Operations Manager

> "This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301)

JS

Joe S.

Technical Support and Project Engineer

> "The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4712626)

AJ

Abby J.

Operations Support Supervisor

> "The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4890314)

TW

Tammy W.

Office Manager

> "The hand over was also pretty rushed and felt like once on boarded we were left to get on with it rather than assisted in the continuous development of the newly taken out system."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060)

CG

Calum G.

Procurement & Operations

> "Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827101)

JL

Jonathan L.

Operations manager

> "Really really poor service, you never get the same cperson to deal with the set up and we have had to resort to bringing in our own software engineer to try and get the system up and..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825876)

AW

Alexina W.

Office Manager

> "Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4896832)

MH

Mark H.

IT Project Coordinator

> "If you have multiple systems you cannot use them both with the same e-mail easily."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5051382)

TW

Tammy W.

Office Manager

> "This system is quicker and has more features than our previous one, although more assistance in setting these up from big Change is required."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060)

DL

Dan L.

MD

> "The app design seems a bit dated and slow compared to others such as ServiceM8."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704729)

HA

Hanaan A.

Control Centre Manager

> "I really like using BigChange as it lets everyone update the sites in one central point"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4947876)

HM

Hannah M.

Office Manager

> "Can be rather difficult to set up CRM or jobs with many different settings, different features such as job types, job categories and templates are needed to set up a job, which can be time..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355)

DC

Dave C.

Director

> "Overall we're happy and the service we get is great especially from \[sensitive content hidden\], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052)

RC

Ricky C.

MD

> "Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3577415)

KB

Keith B.

ELECTRICIAN

> "Before i joined KDE it was paperwork all the time to physically have it all in one place timesheets etc is a blessing"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4752800)

RC

Ricky C.

MD

> "This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3577415)

DC

Dave C.

Director

> "Our customer care \[sensitive content hidden\] is really attentive and understanding with regular visits, something other workforce management systems don't offer."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052)

KB

Kyle B.

Head of Systems Development

> "The reports are not good and not well thought out when compared to competitors, exporting is difficult or not available for some reports and there are no options for the automation of..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4544307)

HA

Hanaan A.

Control Centre Manager

> "It can be used as a central system for all colleagues and employees."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4947876)

JM

Jake M.

Operations Director

> "We end up having to send this as a separate schedule which isn't ideal."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6192423)

NM

Nikki M.

Helpdesk Manager

> "The system is fantastic for scheduling work, tracking the whereabouts of the vehicle so that clients can be updated."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4452120)

GW

Gary W.

Manager

> "The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602)

KS

Kim S.

Sales Coordinator

> "Alerts can also be set up for so many things it helps keep everyone focused on weekly updates or even quarterly tasks to be completed. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4379515)

JV

Jane V.

Compliance manager

> "The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885202)

ST

Suzanne T.

Transport Manager

> "On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827024)

BS

Byron S.

Director

> "It’s too clunky - multiple pop ups and no real organisational system"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4942588)

CJ

Cooon J.

Head of Relations

> "From the “Roadcrew” help desk to senior managers and developers, everyone is always happy to interact with customers directly."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165)

JL

Jonathan L.

Operations manager

> "Awkward software with absolutely no back up from the Big Change software engineers who always seem to be off sick or helping their injured parents"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825876)

BH

Brent H.

Operations Manager

> "Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704733)

JM

Jake M.

Operations Director

> "Not enough characters permitted within the quoting description."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6192423)

PW

Paulette W.

Helpdesk Team Leader

> "In addition to that there is a super amazing team at the other end of the phone who are always on hand to assist you. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943296)

VC

Vicky C.

Office Manager

> "The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3688447)

HM

Hannah M.

Office Manager

> "So far Big Change has helped us reduce our paper usage, allows our resources to provide more information for all jobs. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355)

CM

Chris M.

Surveyor

> "The lack of MOT certification, this costs us thousands of pounds a year."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885570)

GM

Gary M.

Project Administrator

> "Great for scheduling, administrative tasks are easily accomplished."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704732)

David T.

Director

> "There have been a few outages in the past which halt operations"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704815)

WW

Wayne W.

Transport Manager

> "big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4889983)

GW

Gareth W.

Managing Director

> "we have had quite a few problems wit day to day running with Job Wacth and some issues which have been costly to remedy still continue to plague us, duplcation of random maintenece visis..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545237)

RL

Rob L.

Property Manager

> "We were looking to move away from paper based scheduling and reporting to give a more professional appearance to back the good work we already offer our clients."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4643414)

OS

Oliver S.

Chief Operating Officer

> "There's a lack of Data analysis available."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5056120)

BS

Byron S.

Director

> "It’s helped us grow 30%The tech support are amazing"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4942588)

RG

Robyn G.

Administrator

> "I do not like that i cant set up one job for a job that lasts a week - I have to set up a new job for every day which is not good. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3751912)

JB

John B.

Service Manager

> "Ease of use and speed, effective time control and traffic tracking"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4777015)

CO

Chloe O.

Finance Director

> "We have asked several members of our staff to have a go with the software and everyone has reported the same, awful!"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___4754300)

CC

Carly C.

director

> "Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4628567)

RC

Robyn C.

Head of Field Operations

> "Not easy to work out how to use reporting etc, without using the university."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943000)

RL

Rob L.

Property Manager

> "Really good features to enable us to move away from paper based scheduling and reporting."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4643414)

TCC

Terry Clark C.

MD

> "We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___3728827)

JO

Jemma O.

Operations Manager

> "We have found the software from Big change to save us hours of administration time, no longer chasing paperwork from our mobile field operatives, accurate feedback whilst on site has..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3093018)

NA

Nick A.

Door Engineer

> "It sometimes runs slow especially when running service sheets on a multiple door site"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4543991)

HB

Hannah B.

Company Secretary

> "The ideas portal to make suggestions for improvements has been great and the continued contact with product development has been very reassuring that this software will be something our..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545330)

AJL

Abbie Jo L.

Accounts&Business Support Manager

> "Not completing jobs without a purchase order as site can be put on stop."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545297)

HM

Hannah M.

Office Manager

> "Any changes to any reports can be carried out much easier as we used to use paper copies of reports. "

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355)

GW

Gareth W.

Managing Director

> "We have been offered additional onboarding from \[sensitive content hidden\] totalling 4 days at present but I cannot see the light yet."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545237)

OS

Oliver S.

Chief Operating Officer

> "Overall, Big Change has been the transformation our company was needing."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5056120)

TCC

Terry Clark C.

MD

> "Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___3728827)

AJL

Abbie Jo L.

Accounts&Business Support Manager

> "You can use the new ideas portal for any suggestions you have to better the system."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545297)

AB

Alan B.

Environmental Manager

> "The only criticism I could mention is the input of customer POI's as we have customers that overlap on the system and have had to polygon the boudaries"

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3036185)

CM

Chris M.

Surveyor

> "The onboarding process was very professional and relatively straight-forward."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885570)

SB

Simon B.

MD

> "We no longer have the need for the trackers but unfortunately still have to pay for the subscriptions every month for the rest of the term."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___2861284)

GM

Greg M.

Director

> "They listen to feedback and suggestions from their users which has helped them to develop a very comprehensive and flexible system."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4236094)

RM

Ryan M.

Office Administrator

> "On the fleet section it gives you columns for when Services, Mot, tax etc are due, but we are unable to add to this column, we have other things for our vehicles that we need to book in but..."

[See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___2310203)

[View Reviews](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

## User interface

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)

4.28 (269)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)

4.48 (270)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Absence Management

207

Important

Access Controls/Permissions

150

Important

Activity Tracking

120

Important

Smart Service

31/40

-   Absence Management
-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Scheduling
-   Automated Scheduling
-   Availability Management
-   Booking Management
-   Calendar Management
-   Calendar Sync
-   Class Scheduling
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Drag & Drop
-   Employee Management
-   Employee Scheduling
-   Facility Scheduling
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Personalization and Recommendation
-   Real-Time Notifications
-   Real-time Scheduling
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Room Booking
-   Self Service Portal
-   Shift Swapping
-   Task Scheduling
-   Third-Party Integrations
-   Timesheet Management
-   Time Zone Tracking
-   User Management

[See all features](https://www.capterra.com/p/149343/Smart-Service/#features)

BigChange

Top features

33/40

-   Absence Management
-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Scheduling
-   Automated Scheduling
-   Availability Management
-   Booking Management
-   Calendar Management
-   Calendar Sync
-   Class Scheduling
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Drag & Drop
-   Employee Management
-   Employee Scheduling
-   Facility Scheduling
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Personalization and Recommendation
-   Real-Time Notifications
-   Real-time Scheduling
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Room Booking
-   Self Service Portal
-   Shift Swapping
-   Task Scheduling
-   Third-Party Integrations
-   Timesheet Management
-   Time Zone Tracking
-   User Management

[See all features](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#features)

### Recognition

No recognitions have been awarded to Smart Service

No recognitions have been awarded to BigChange

### Deployment & support

Smart Service

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

BigChange

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Smart Service

-   By My Service Depot
-   Located in United States
-   Founded in 1992

BigChange

-   By Simpro Software
-   Located in Australia
-   Founded in 2002

## Popular Comparisons

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

$1/month

Price

$29/month

4.1

Features

4.5

4.2

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/149343-153140/Smart-Service-vs-Connecteam)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

£14.95/month

Price

$39/month

4.3

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-149479/Jobber-vs-JobWatch-powered-by-BigChange)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

$1/month

Price

$39/month

4.1

Features

4.3

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-149343/Jobber-vs-Smart-Service)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

£14.95/month

Price

Contact vendor for pricing

4.3

Features

4.4

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/149479-153475/JobWatch-powered-by-BigChange-vs-FieldPulse)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

vs

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

$1/month

Price

Contact vendor for pricing

4.1

Features

4.4

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/149343-153475/Smart-Service-vs-FieldPulse)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

£14.95/month

Price

$29/month

4.3

Features

4.5

4.3

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/149479-153140/JobWatch-powered-by-BigChange-vs-Connecteam)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

$1/month

Price

Contact vendor for pricing

4.1

Features

4.2

4.2

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/149343-150053/Smart-Service-vs-ServiceTitan)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.52 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

£14.95/month

Price

Contact vendor for pricing

4.3

Features

4.3

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/149479-194155/JobWatch-powered-by-BigChange-vs-BuildOps)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

vs

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

$1/month

Price

$79/month

4.1

Features

4.5

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/140363-149343/HouseCall-Pro-vs-Smart-Service)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

£14.95/month

Price

$245/month

4.3

Features

4.1

4.3

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/135788-149479/Service-Fusion-vs-JobWatch-powered-by-BigChange)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

vs

[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.42 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/)

$1/month

Price

$60/month

4.1

Features

4.1

4.2

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/122541-149343/Kickserv-vs-Smart-Service)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

£14.95/month

Price

Contact vendor for pricing

4.3

Features

4.2

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/149479-150053/JobWatch-powered-by-BigChange-vs-ServiceTitan)