# Compare Smart Service vs Commusoft 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Commusoft and Smart Service based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/149343-149651/Smart-Service-vs-Commusoft

---

# Commusoft vs Smart Service Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CommusoftSmart Service2/4 selected

[Commusoft](https://www.capterra.com/p/149651/Commusoft/)[4.7 (209)](https://www.capterra.com/p/149651/Commusoft/reviews/)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.3 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

[## Commusoft](https://www.capterra.com/p/149651/Commusoft/)[4.7 (209)](https://www.capterra.com/p/149651/Commusoft/reviews/)

Starting Price

$100.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.6

Customer Service

4.8

Reviews Sentiment

HG

Based on [209 reviews](#user-reviews)

Positive

203

Neutral

4

Negative

2

[## Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.3 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

Starting Price

$1.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.2

Customer Service

4.4

Reviews Sentiment

CH

CH

Based on [269 reviews](#user-reviews)

Positive

235

Neutral

20

Negative

14

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,928 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

81%Fit

High performer

Feature ratings

Mobile Access

4.5

Scheduling

4.6

Billing & Invoicing

4.4

Quotes/Estimates

4.3

CRM

5.0

66%Fit

Not enough reviews

Feature ratings

Mobile Access

3.7

Scheduling

4.2

Billing & Invoicing

4.8

Quotes/Estimates

2.8

CRM

\--

User satisfaction

User satisfaction

4.7

User reviews[209](https://www.capterra.com/p/149651/Commusoft/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.6

Customer support

4.8

User satisfaction

4.3

User reviews[269](https://www.capterra.com/p/149343/Smart-Service/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.1

Customer support

4.4

Price starts from

Price starts from

$100Per User, Per Month

-   Free version
-   Free trial

Price starts from

$1Other, Per Month

-   Free version
-   Free trial

Best for

Best for

Commusoft is built for commercial and industrial HVAC, generator, plumbing, electrical, and facility maintenance businesses managing PPM, asset tracking, service contracts, and large-scale operations.

Best for

Smart Service Cloud is built for service trade businesses that manage field teams, recurring jobs, and customer relationships—ideal for HVAC, plumbing, electrical, and similar industries.

## User reviews

Pros & cons

HG

Haroon G.

Gas engineer

> "Intuitive interface and powerful scheduling tools made daily operations seamless."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___7059693)

NI

Numan I.

Managing Director

> "that you cannot mass delete old data from system in bulk or for a time period caused storage issues"

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6369934)

RN

Rebecca N.

Operations manager

> "Engineers find the mobile app straightforward, and the office team love how everything is linked in one..."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___7016769)

JW

Justin W.

Associate Director of Operations

> "The maps function is a bit laggy when seeing where the engineers are."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6312924)

KH

Kyle H.

Operational Manager

> "Commusoft is an easy to use, CRM software to help manage day to day diaries for our engineers and estate..."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6378026)

KB

Kristofor B.

Director

> "Costing me 3.5k for an app that made my business worse and I had to abandon after 2/3 months"

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6306922)

DA

Dominic A.

Owner

> "Easy to use, able to enter alot of information including attaching PDF files and JPEG files to records."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6405847)

DS

Dean S.

Operations and Development Manager

> "Also adjusting invoices and managing invoicing is not easy."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6358083)

SO

Shannon O.

Engineer

> "The daily diary is very easy to follow and make changes to compaired to other apps"

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6803209)

MH

Miriam H.

VP

> "You would NEVER get this level of service with other softwares."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6774092)

MH

Miriam H.

VP

> "The customization aspect of Commusoft is wonderful!"

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6774092)

GS

Georgia S.

Director

> "My accounting software sometimes rejects CIS invoices with domestic reverse vat charge, that is our only..."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___5043653)

SB

Sam B.

Director

> "Commusoft has transformed my business and saved us countless hours of administration time."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6305476)

JP

Joseph P.

Director

> "They have a "computer says no" attitude to customer service."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6405940)

JD

John D.

Director

> "It is a fast system that our office staff and engineers find easy to use"

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6358373)

KB

Kristofor B.

Director

> "The trainers themselves don't even fully understand the system."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6306922)

JB

Jamie B.

Office Administrator

> "It means everything can be tracked very easily, which in turn means tracking KPIs is a breeze."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6055260)

KJ

Kelly J.

Head of maintenance

> "the only downside is that you have to buy extra data when you have run out"

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6184424)

CC

Christopher C.

heating engineer

> "It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6164555)

SB

Selena B.

Director

> "You cant amend service sheets from the office, I understand why but its very annoying when they have done..."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___3911659)

SP

Stacey P.

Locksmith

> "How practical it is to use, it makes things a lot easier."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6543325)

AS

Aaron S.

CEO

> "Sometimes feel support doesn't really answer the question you're asking."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___5064128)

SP

Stacey P.

Locksmith

> "It's straightforward and easy to understand."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6543325)

SB

Selena B.

Director

> "Only minor annoyances.... Doesn't seem to work well on mac (home computer) not sure if this is my..."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___3911659)

ZH

Zac H.

Director

> "Ease of use by all users, able to plan works and invoices easily."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6140524)

TE

Thad E.

Office Manager

> "Some subfunctions on invoice creation are a tad fiddly"

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___3494767)

JM

Jaroth M.

Student

> "I really like the m way that the graphic interface it's ordered and the way that the buttons are in the..."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___3497043)

JB

Jonathan B.

Director

> "I could think of negative things to put in this this coloumn but there arent many flaws"

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___4004983)

WA

Waleed A.

Office Manager

> "The ease of scheduling jobs for our engineers."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___6191068)

VW

Vanessa W.

Director

> "Ability to change the headers is not straightforward, I cannot understand how you are not able to just..."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___2385611)

MS

Michael S.

Director

> "Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders..."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___2847832)

CD

Charlotte D.

Shareholder

> "The system can lag which can make tasks longer."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___2342707)

JW

James W.

Heating engineer

> "I have recommended commusoft to many people as it will help any size company, from a one-man band to a..."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___3812333)

MC

Marcus C.

Heating engineer

> "No help at all to find data on clients."

[See full review](https://www.capterra.com/p/149651/Commusoft/#Capterra___2394865)

[View Reviews](https://www.capterra.com/p/149651/Commusoft/reviews/)

CH

Corinna H.

MD

> "as a local manager it really helped working with the decentralized office planning staff..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6341663)

AB

Amy B.

Financial Officer

> "Less than ideal, glitchy, money hungry, lacking accountability."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___7108423)

CH

Corinna H.

MD

> "Mobile version: easy to use and very handy to have"

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6341663)

AB

Amy B.

Financial Officer

> "Wouldn't recommend for any trade company over 10 employees."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___7108423)

DN

Debbie N.

Manager

> "Improves the accuracy of billing by accurately tracking the time spent on each job."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

EA

Eron A.

ceo

> "As you may expect there's a bit of a learning curve and multi-day jobs don't work well."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6280304)

DN

Debbie N.

Manager

> "BenefitsStreamlines processes and increases efficiency."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

LG

Lori G.

Receptionist

> "Sometimes it can be slower then usual to find a Customer."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6274418)

AK

Annette K.

Installation Coordinator/Dispatcher

> "The ability to upload and store images of customers equipment has been invaluable for..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2087302)

DN

Debbie N.

Manager

> "Potential for routing errors and inefficiencies if the system is not properly optimized."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

Catherine D.

Office Manager

> "This has made everything at the click of your mouse."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4197106)

DN

Debbie N.

Manager

> "Inefficient work order processing and management."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

Catherine D.

Office Manager

> "Smart service has been a pleasure to deal with and they have great tech support."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4197106)

DN

Debbie N.

Manager

> "Poor route optimization and long response times."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

CS

Connor S.

Owner

> "Tech support was good only because we paid for the service and they always had an answer or..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2945389)

CS

Connor S.

Owner

> "Imports and exports to and from QB was a constant headache with missing pricing and..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2945389)

NN

Nate N.

Owner/CEO

> "The software is very customizable."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2955459)

NN

Nate N.

Owner/CEO

> "Not easy to navigate, conflicting layers/windows for data."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2955459)

HB

Hugh B.

Owner

> "Was easy to use I enjoyed working with it."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2704519)

AK

Annette K.

Installation Coordinator/Dispatcher

> "I have struggled with preparing a report that clearly shows what items we have sold and how..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2087302)

[View Reviews](https://www.capterra.com/p/149343/Smart-Service/reviews/)

## User interface

4.74 (209)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)

4.28 (269)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

Commusoft

38/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/149651/Commusoft/#features)

Smart Service

38/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/149343/Smart-Service/#features)

### Recognition

No recognitions have been awarded to Commusoft

No recognitions have been awarded to Smart Service

### Deployment & support

Commusoft

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Smart Service

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Commusoft

-   By Commusoft
-   Located in United States
-   Founded in 2006

Smart Service

-   By My Service Depot
-   Located in United States
-   Founded in 1992

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4.6

[View full comparison](https://www.capterra.com/compare/140363-149343/HouseCall-Pro-vs-Smart-Service)

[Commusoft](https://www.capterra.com/p/149651/Commusoft/)[4.74 (209)](https://www.capterra.com/p/149651/Commusoft/reviews/)

vs

[Contractor+](https://www.capterra.com/p/213952/Contractor/)[4.75 (205)](https://www.capterra.com/p/213952/Contractor/reviews/)

$100/month

Price

$29/month

4.6

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/149651-213952/Commusoft-vs-Contractor)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

vs

[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.42 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/)

$1/month

Price

$60/month

4.1

Features

4.1

4.2

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/122541-149343/Kickserv-vs-Smart-Service)