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Connecteam vs Smart Service: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 15,916 reviews from Scheduling users.
% Fit
Missing features
Feature ratings
Booking Management
NA
Calendar Management
4.5
Real-time Scheduling
4.8
Mobile Access
4.7
Customer Database
4.7
% Fit
Missing features
Not enough reviews
Feature ratings
Booking Management
NA
Calendar Management
5.0
Real-time Scheduling
5.0
Mobile Access
3.9
Customer Database
4.1
User satisfaction
4.7
User reviews631
Ease of use
4.7
Functionality
4.6
Value for money
4.6
Customer support
4.7
4.3
User reviews269
Ease of use
4.2
Functionality
4.1
Value for money
4.2
Customer support
4.5
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Connecteam is designed to meet the needs of those in non-desk industries, like construction, healthcare, and retail. The app is ideal for businesses who want to improve & simplify team management.

Smart Service is the perfect scheduling software for field service companies of every size and specialization, from HVAC and plumbing to electrician and pest control, with everything in between.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Maria H
Dir. of Admin and Finance
5.0

Maria H.: Hi, I'm Maria. I'm the Director of Administration and Finance at First Presbyterian Church in Lake Wales, and I give Connecteam five stars. We used to be using a different online time clock program, but I was notified that the price was going up by 50% about a week before that date. I started looking around because we're a non-profit, and I saw that Connecteam had extremely high ratings. And so that's why we tried it. I really liked the idea of the idea of the geofencing because our church is kind of spread out in a couple different buildings. And the nursery workers were able to go right to work, and they didn't have to come by the office all the time to clock in and out. Same thing for the custodians, if they were ready to take their lunchtime, they could just clock out or clock back in. The geofencing was amazing. It also worked for our secretary, who would take deposits to the bank, and she could clock out there on her way home. And then, as an administrator, I could approve it, and she did not have to come back to the office to clock out or anything. It's very easy. Even our custodian, that's a little challenged when it comes to using electronic devices, after the first day, she just loves it. It's very easy. I like the reports. And the tech support person that did help me finalize a couple things on setup was just amazing. And the best part of it all is, since we have less than 10 people on the program, it's free for us, which is a help for a charity. And we all love it. I did have a little glitch on startup. There were a couple things I had questions on. We are a small company, and I wanted to make sure that I got it set up just right. And I was able to sign up for 15 minutes or so with one of their tech support people, who was just amazing. So setup went very seamlessly after that. It's just a great program and very easy to use. It gives us all the information that we need. So Connecteam is perfect, I think, for either small companies or large companies. It is so filled with just different things you can do with it that it would handle multiple locations or just a single location with just a handful of people. So I would say, definitely give it a look, give it a try. It's an amazing program, and I think you'll be very happy with it.

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1 Video
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5 screenshots
149343
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Absence Management
207
Important
Access Controls/Permissions
388
Important

Connecteam

Top Features
34/37
  • Booking Management
  • Room Booking
  • Time Zone Tracking
  • Absence Management
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Drag & Drop
  • Employee Management
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Real-Time Notifications
  • Real-time Scheduling
  • Real-Time Updates
  • Reminders
  • Reporting & Statistics
  • Resource Scheduling
  • Self Service Portal
  • Shift Swapping
  • Task Scheduling
  • Third-Party Integrations
  • Timesheet Management
  • User Management
See All features
Hide Scheduling Software Features -

Smart Service

22/37
Show Scheduling Software Features +

Connecteam

Smart Service

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Connecteam
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Smart Service
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Connecteam
  • By Connecteam
  • Located in United States
  • Founded in 2015
Smart Service
  • By My Service Depot
  • Located in United States
  • Founded in 1992
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