# Compare Smart Service vs FieldPulse 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Smart Service and FieldPulse based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/149343-153475/Smart-Service-vs-FieldPulse

---

# Smart Service vs FieldPulse Features and Cost Comparison

Last updated March 27th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Smart ServiceFieldPulse2/4 selected

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.3 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

[## Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.3 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

Starting Price

$1.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.2

Customer Service

4.4

Reviews Sentiment

CH

CH

Based on [269 reviews](#user-reviews)

Positive

235

Neutral

20

Negative

14

[## FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.4

Ease of Use

4.5

Customer Service

4.7

Reviews Sentiment

Based on [408 reviews](#user-reviews)

Positive

381

Neutral

17

Negative

10

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 20,799 reviews from scheduling software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Not enough reviews

Feature ratings

Mobile Access

3.7

Booking Management

\--

Calendar Management

5.0

Real-time Scheduling

5.0

Customer Database

4.1

82%Fit

High performer

Feature ratings

Mobile Access

4.5

Booking Management

4.7

Calendar Management

4.6

Real-time Scheduling

4.8

Customer Database

4.6

User satisfaction

User satisfaction

4.3

User reviews[269](https://www.capterra.com/p/149343/Smart-Service/reviews/)

Ease of use

4.2

Functionality

4.1

Value for money

4.1

Customer support

4.4

User satisfaction

4.6

User reviews[408](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.5

Customer support

4.7

Price starts from

Price starts from

$1Other, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Smart Service Cloud is built for service trade businesses that manage field teams, recurring jobs, and customer relationships—ideal for HVAC, plumbing, electrical, and similar industries.

Best for

FieldPulse is an all-in-one business management solution for field service teams. It brings scheduling, invoicing, CRM, and job tracking together in one easy-to-use platform.

## User reviews

Pros & cons

CH

Corinna H.

MD

> "as a local manager it really helped working with the decentralized office planning staff..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6341663)

AB

Amy B.

Financial Officer

> "Less than ideal, glitchy, money hungry, lacking accountability."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___7108423)

CH

Corinna H.

MD

> "Mobile version: easy to use and very handy to have"

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6341663)

AB

Amy B.

Financial Officer

> "Wouldn't recommend for any trade company over 10 employees."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___7108423)

DN

Debbie N.

Manager

> "Improves the accuracy of billing by accurately tracking the time spent on each job."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

EA

Eron A.

ceo

> "As you may expect there's a bit of a learning curve and multi-day jobs don't work well."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6280304)

DN

Debbie N.

Manager

> "BenefitsStreamlines processes and increases efficiency."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

LG

Lori G.

Receptionist

> "Sometimes it can be slower then usual to find a Customer."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___6274418)

AK

Annette K.

Installation Coordinator/Dispatcher

> "The ability to upload and store images of customers equipment has been invaluable for..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2087302)

DN

Debbie N.

Manager

> "Potential for routing errors and inefficiencies if the system is not properly optimized."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

Catherine D.

Office Manager

> "This has made everything at the click of your mouse."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4197106)

DN

Debbie N.

Manager

> "Inefficient work order processing and management."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

Catherine D.

Office Manager

> "Smart service has been a pleasure to deal with and they have great tech support."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4197106)

DN

Debbie N.

Manager

> "Poor route optimization and long response times."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___4543121)

CS

Connor S.

Owner

> "Tech support was good only because we paid for the service and they always had an answer or..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2945389)

CS

Connor S.

Owner

> "Imports and exports to and from QB was a constant headache with missing pricing and..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2945389)

NN

Nate N.

Owner/CEO

> "The software is very customizable."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2955459)

NN

Nate N.

Owner/CEO

> "Not easy to navigate, conflicting layers/windows for data."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2955459)

HB

Hugh B.

Owner

> "Was easy to use I enjoyed working with it."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2704519)

AK

Annette K.

Installation Coordinator/Dispatcher

> "I have struggled with preparing a report that clearly shows what items we have sold and how..."

[See full review](https://www.capterra.com/p/149343/Smart-Service/#Capterra___2087302)

[View Reviews](https://www.capterra.com/p/149343/Smart-Service/reviews/)

MG

Matthew G.

Electrician

> "The customer service is top notch, the app does everything we need, and we are able to organize everything from small service calls to large rojects all in the same..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7033510)

SK

Stanley K.

Plumber

> "We are currently hindered by the lack of Canadian financing options like Acorn and an unsustainable $1,500 transaction limit on CardConnect that fails to accommodate our..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320)

KS

Kim S.

Office and Accounting Manager

> "I like that it is user friendly, has an awesome and responsive customer support team, and diverse features that make it a one stop shop for estimating, invoicing,..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087983)

SK

Stanley K.

Plumber

> "Furthermore, the permission settings are far too restrictive, lacking the granularity to allow Team Managers to create forms, while the Operator AI has proven less..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320)

CM

Christi M.

Bookkeeping

> "What I like most about FieldPulse is the quick responses from customer support, and the ability to use templates for invoices."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7097455)

AA

Astrid A.

Dispatch

> "Some downsides include not having a feature to help our plumbers write estimates or invoices, but we know this will come with time."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7097329)

AZ

Andrew Z.

Operations Manager

> "FieldPulse has allowed us to better track and maintain our field services for less monthly costs than our old software."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937)

John P.

Owner

> "They say they're all customer satisfaction and 100 percent guarantee that their system will meet our needs when in fact once it did not meet our needs within the first..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7110903)

DM

Davis M.

Owner

> "Our account rep, \[sensitive content hidden\], didn’t just troubleshoot things, he dove deep into our customer journey and helped us to create a process map that would..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7043801)

JS

Joseph S.

Owner

> "Navigation around the system needs to be better. When I make an estimate, invoice, asset, or anything really, once it is saved I need to click back to the starting point..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6795752)

DS

David S.

Owner

> "the best part about FieldPulse is the scheduling and work orders all being in one place and accessible from the app anywhere I am. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026)

AW

Alexis W.

Office Manager

> "The reporting is not user friendly, it takes about an hour to find the report you need and about another hour for the report to run."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7093302)

AS

April S.

Showroom Sales Manager

> "User permissions and access controls make it feel secure, and I’m comfortable storing customer information, invoices, and signatures in the system."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7093454)

DS

David S.

Owner

> "For example, the option to have the customer pay online randomly quit working even though we were selecting that option. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026)

BW

Branden W.

Residential Service Plumber

> "From scheduling, estimating, invoicing & interacting with my residential plumbing service customers, I look like a pro when using Field Pulse on my tablet."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6788328)

VR

Verified Reviewer

Inventory Management

> "This can slow down job updates or prevent certain actions from saving on the first try."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087400)

JC

Josh C.

Electrican

> "Having the phones ring through the app and the ability to seamlessly transfer the details of customer calls into creating new customers and setting up appointments have..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6846477)

SK

Stanley K.

Plumber

> "The current platform experience for Canadian customers feels like an afterthought, characterized by significant operational gaps and system instability."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103320)

BB

Bradley B.

Operations Manager

> "I think Fieldpulse is a great service tool for our company using its scheduling features to assign jobs to our project managers and then have them be able to assign the..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6884186)

AV

Alita V.

Commercial Estimator

> "Additionally, troubleshooting issues between the two systems can be time-consuming and may require assistance from support, which slows down workflow and affects overall..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6829843)

JB

Jeremy B.

President

> "Field Pulse has been a very good asset to our 30 year electrical business as we transition from primitive ways of processing all aspects of our daily work flows."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7099342)

JL

Jose L.

Owner

> "We specifically asked for two user accounts and a limited account which they still charge you 15 to 20 dollars after trying to use the program and not being able to make..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6715938)

Amy K.

Permit Coordinator

> "She has given our team dedicated attention, providing clear communication and thoroughly researching solutions to support our project management and SOP needs."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7060919)

BP

Bonnie P.

Owner

> "I do not like that it takes 3 days for payments, I really need instant payouts, If I switch from field pulse in the future that will be the only reason why."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6815972)

PL

Paul L.

Owner

> "I like that it is an all in 1 work flow CRM from lead tracking to maintenance contracts to a payment portal."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7092922)

TS

Tammy S.

Dispatch

> "Scheduling and navigating screens not user friendly also there appears there should be more buttons inside of a work order"

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7080178)

AV

Alita V.

Commercial Estimator

> "What I liked most about Field Pulse is its user-friendly interface and how easily it streamlines scheduling, job management, and invoicing all in one platform."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6829843)

AZ

Andrew Z.

Operations Manager

> "Moving from Estimates to Jobs to Invoices still feels a bit disjointed."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937)

DR

Dan R.

President

> "Integration into other systems such as payments, ERP, etc allow for seamless business processes."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7090456)

LP

Larry P.

Operations Manager

> "Some of the functions are not very intuitive and don't make sense in the work flow of a customer service company."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7074860)

AZ

Andrew Z.

Operations Manager

> "The scheduling tools have been key for keeping our teams working together from sales to field services all the way to accounting."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937)

JS

Julie S.

service coordinator

> "It seems to be slow moving recently and this causes a lot of frustration when trying to complete information on our jobs."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7118845)

AZ

Andrew Z.

Operations Manager

> "FieldPulse Payments has been a positive experience for our customers adding the convenience of immediate pay to our invoices."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7102937)

JS

Julie S.

service coordinator

> "I don't like that you have to exit out of job by back arrow until you get to a job again after moving from that screen."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7118845)

VR

Verified Reviewer

Inventory Management

> "It keeps jobs organized, makes scheduling easier, and helps track customer information without the usual headaches."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7087400)

KB

Kirill B.

CEO

> "Minor interface glitches, sorting of fields/columns."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7105836)

ES

Emily S.

Owner and COO

> "Field Pulse also offers great options for communicating with customers and technicians while keeping it all within Field Pulse."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7112144)

John P.

Owner

> "They don't care about you Customer service is nonexistent once you sign up they say you're under contract when in fact I know I didn't sign anything I have an attorney..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7110903)

AB

Amber B.

Customer Service Representative

> "I like that Fieldpulse has so many integrations and capabilities that makes it easy for our team to complete all of their necessary work."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7032645)

BR

Brent R.

Service Manager

> "QBO is the main limiting factor to the integration and it limits a lot of capabilities on the field pulse side."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6843308)

EG

Ethan G.

Field service manager

> "Fieldpulse has a large variety of categories that allow me as a service manager to better plan the schedules for our employees."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7009389)

KB

Kirill B.

CEO

> "Emails don't always find my customers and invoices get deferred."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7105836)

Alexander A.

Founder

> "I consistently win bids where the customer says something along the lines of, "You just had the most thorough estimate" or "Your estimate wasn't the cheapest, but it was..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6765696)

MP

Mitch P.

Plumber Gas fitter

> "It doesn't link to our accounting software as well as we would like so we have to do our own work arounds at times."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6778664)

LC

Luke C.

Technician

> "One of the biggest benefits is the increased efficiency—it’s helped us miss fewer appointments because we have better visibility of our schedules and job statuses."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6831476)

SR

Shane R.

Operations Manager

> "Some product features are still incomplete or don't run smoothly - they have the feel of a rushed product."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7019422)

AO

Alethea O.

Admin manager

> "Quick response and awesome customer support. As a small family owned business having people who are quick to respond to an email text and call is super helpful!"

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7061443)

DS

David S.

Owner

> "There are random glitches where certain things stop working/ don't work. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7081026)

HG

Hillary G.

Manager - CHOAC Certified

> "What I like most, is the ability to have everything for billing, scheduling and all customer information in one place."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6804871)

ML

Michael L.

Director of Service Operations

> "Some of the repetitive/similar terminology makes it hard to differentiate but is being referred to."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7103058)

RR

Ruben R.

Department Mangaer

> "My guys enjoy the real live updates and the notification the office staff gets when changes are made."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7043909)

MM

Michael M.

Low Voltage Supervisor

> "Being a manager, it takes a long time for the app to load employee schedules."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7019545)

MB

Malachi B.

Vice-President

> "Their customer support is fantastic, the software is feature packed, the client communication feature is a huge game changer for the way we do business."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6851320)

JL

Jose L.

Owner

> "First the salesperson \[sensitive content hidden\] misled us by telling us the software did what we needed it to do after we explained how our process works he told us..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6715938)

JH

Jake H.

Owner

> "The mobile app is great for our technicians, letting them update jobs and create invoices on the go. Plus, it integrates easily with other tools and offers responsive..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6509985)

MS

Michael S.

Field Technician

> "Also working offline sometimes doesn’t save work but that’s when service is low."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7022015)

JB

Jeremy B.

President

> "It has helped in streamlining it with full team collaborations and transparencies across departments."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7099342)

ID

Ivy D.

HR - Accounting

> "The assets - not easy to access - do not follow the job - so that the invoice does not have the asset attached when you look at it for warranty filing. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6767560)

LT

Lori T.

Accountant

> "It’s made a big difference in how we manage our day-to-day operations — everything from scheduling to invoicing is more organized and efficient."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7008960)

MM

Margaret M.

Owner

> "Turning estimates into invoices is confusing - sometimes the estimate says open and a new job # is open. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6827520)

JB

Jamisen B.

Director of Technology and Operations

> "It has also made dispatching, invoicing, and estimates, all much easier to create and follow up on."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7044848)

NC

Nicole C.

Accounting and Administrative Coordinator

> "Occasionally we run into syncing issues with QuickBooks."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7116120)

DM

Darrin M.

Owner

> "I like the ability to customize the forms to show what is needed and even to create our own forms to suit our needs. "

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6498197)

KN

Kailani N.

VP, Office Manager

> "I don't like that it takes the main persons contact information and is tied to each invoice instead of being able to change it to the corresponding project manager or..."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6757622)

TC

Tyler C.

Service Manager

> "I also like the notifications I receive when a customer has opened an estimate I have sent them."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7051652)

VR

Verified Reviewer

General Manager

> "Load times are sometimes slow and occasionally you have to refresh the page to get it to load properly."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6872916)

JS

Julie S.

service coordinator

> "We used to use spreadsheets to keep track of our services and jobs and this is so much better."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7118845)

AH

Aaron H.

Owner

> "I have had issues with price, flexibility in changing my setup."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7110376)

KM

Kellie M.

Office Manager

> "I've gotten the answers and assistance I needed in a timely manner. Since implementing FieldPulse, our productivity has become more efficient and sales have increased."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7025216)

SH

Sheila H.

Dispatch

> "The merge process is confusing to me, although it has been explained clearly I am usually unsure I am doing it correctly"

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7075670)

KH

Kinley H.

Dispatch Operations Specialist

> "I also enjoy a lot of its features that let me view the same information in different ways!"

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7101406)

EO

Elizabeth O.

Operations Manager

> "I do not like how simplistic the invoices look to our customers."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7107248)

AB

Alex B.

COO

> "The built-in communication tools allowed us to keep in constant contact with the client, providing updates and receiving feedback in real-time."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6452780)

DL

Danielle L.

Operations manager

> "Sometimes the platform runs slowly and takes some time to load."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7047316)

Wayne G.

Owner

> "I like the current software, however implementation and customization has some room to improve from the end users perspective."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7090211)

RG

Ryan G.

Project Manager

> "I do not like the constant pop ups on scheduling conflicts."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7019455)

AA

Astrid A.

Dispatch

> "It has helped us with scheduling and staying in communication with our plumbers."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7097329)

SG

Shawn G.

COO

> "More cosmetic issues we have with how things are laid you for each area for the work orders."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6822313)

SR

Shane R.

Operations Manager

> "FieldPulse offers competitive features of some of the larger CRMs without breaking the bank."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___7019422)

MJ

Mickey J.

Owner electrician

> "The only issue I had is that the customer interface portal for scheduling does not block off my already scheduled appointments automatically."

[See full review](https://www.capterra.com/p/153475/FieldPulse/#Capterra___6398500)

[View Reviews](https://www.capterra.com/p/153475/FieldPulse/reviews/)

## User interface

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)

4.28 (269)

4.60 (408)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Absence Management

207

Important

Access Controls/Permissions

150

Important

Activity Tracking

120

Important

Smart Service

31/40

-   Absence Management
-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Scheduling
-   Automated Scheduling
-   Availability Management
-   Booking Management
-   Calendar Management
-   Calendar Sync
-   Class Scheduling
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Drag & Drop
-   Employee Management
-   Employee Scheduling
-   Facility Scheduling
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Personalization and Recommendation
-   Real-Time Notifications
-   Real-time Scheduling
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Room Booking
-   Self Service Portal
-   Shift Swapping
-   Task Scheduling
-   Third-Party Integrations
-   Timesheet Management
-   Time Zone Tracking
-   User Management

[See all features](https://www.capterra.com/p/149343/Smart-Service/#features)

FieldPulse

Top features

34/40

-   Absence Management
-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Scheduling
-   Automated Scheduling
-   Availability Management
-   Booking Management
-   Calendar Management
-   Calendar Sync
-   Class Scheduling
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Drag & Drop
-   Employee Management
-   Employee Scheduling
-   Facility Scheduling
-   Generative AI
-   Group Scheduling
-   Mobile Access
-   Multi-Location
-   Online Booking
-   Personalization and Recommendation
-   Real-Time Notifications
-   Real-time Scheduling
-   Real-Time Updates
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Room Booking
-   Self Service Portal
-   Shift Swapping
-   Task Scheduling
-   Third-Party Integrations
-   Timesheet Management
-   Time Zone Tracking
-   User Management

[See all features](https://www.capterra.com/p/153475/FieldPulse/#features)

### Recognition

No recognitions have been awarded to Smart Service

No recognitions have been awarded to FieldPulse

### Deployment & support

Smart Service

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

FieldPulse

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Smart Service

-   By My Service Depot
-   Located in United States
-   Founded in 1992

FieldPulse

-   By FieldPulse
-   Located in United States
-   Founded in 2015

## Popular Comparisons

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

vs

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Contact vendor for pricing

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[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

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4.2

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[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

vs

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Contact vendor for pricing

Price

$29/month

4.4

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4.5

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4.7

[View full comparison](https://www.capterra.com/compare/153140-153475/Connecteam-vs-FieldPulse)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

vs

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Contact vendor for pricing

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[View full comparison](https://www.capterra.com/compare/149343-150053/Smart-Service-vs-ServiceTitan)

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

vs

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.52 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.3

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/153475-194155/FieldPulse-vs-BuildOps)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

vs

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4.1

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4.5

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/140363-149343/HouseCall-Pro-vs-Smart-Service)

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

vs

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.2

4.5

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/150053-153475/ServiceTitan-vs-FieldPulse)

[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

vs

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4.2

Ease of Use

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[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

vs

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Contact vendor for pricing

Price

$245/month

4.4

Features

4.1

4.5

Ease of Use

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[Smart Service](https://www.capterra.com/p/149343/Smart-Service/)[4.28 (269)](https://www.capterra.com/p/149343/Smart-Service/reviews/)

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$1/month

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4.1

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4.1

4.2

Ease of Use

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[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

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Contact vendor for pricing

Price

$29/month

4.4

Features

4.6

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/153475-213952/FieldPulse-vs-Contractor)