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IT Providers, Managed Service Providers (MSPs), IT Service Providers, IT Companies, VARs, System Integrators, Backup Providers and in-house IT Teams
Multi-functional IT, hybrid IT teams or individuals working for mid-sized to large enterprises. (MSPs, see msp.unitrends.com)
I was impressed by the ease of use of the server, how to deploy agents and how easy was to extract information from the server to report to our users how the backup was protecting their information.
Storage vaults is bit confusing. Local vault and UNC file might have a problem connecting.
I like that it's pretty customizable and the one time I did contact support, they were friendly and helpful. It's just worked since I got it installed.
The scheduling part and performance when using the Comet Server as storage destination are some of the parts where we struggle the most with.
The ability to self-host the server out of a docker container and scale it in our existing compute resources (Kubernetes) is an excellent option that we take advantage of.
The interface is a little confuse, paths to the options are not directly.
The pricing is very fair for a product like this and I love that you can brand the client to look and feel like your business.
Reporting is a bit weak if a customer sked for a report on their backups.
The reliability of the backups and how easy any issues have been to resolve. I also appreciate that the appliances are self-contained.
The main issue I can think of for the software is that the errors are not always informative. You have to contact support because the errors are sometimes ambiguous.
I use the product in two locations and what I like the most is that it has very good reporting on what backups have been completed and the state of the backup.
Can be challenging to troubleshoot problems when backups fail.
We love that it's very user friendly and easy to navigate the interfaces.
They renamed a lot of things. Wouldn't have been so bad if I originally started with the new interface.
Ultimately, I've been very happy. The pricing is right and the backups have been effective.
The only bad part really is the cost. Priced out of reach for a lot of the SMB market.
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Comet Backup
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Comet Backup
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