Kangaroo vs Medallia Concierge: Which is a better fit?

Next Stop Cafe N

ceo

Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers.

Overall it is a good app and customers like it because it gives them an opportunity to collect points with every shopping.

I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up.

Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience.

The time it took to create the app was a little longer than expected, but was understandable as we also had API integration with another company which caused some of this delay.

We have had a great experience so far. I would like to express my sincere appreciation to Ms. Hala Zeidan and the support team for guiding us throughout the entire process.

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate.

Emmanuel E

COO

Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle.

When clicking on unread messages they will sometimes disappear. When messages disappear it makes it frustrating and very hard to find.

It's super user friendly and the analytics help us keep on top of ensuring our team delivers consistent service levels to our customers.

The customer service was awful plus there are lots of glitches with the software.

heather h

Chief Operating Officer

The ability to customize the software to our unique business model. The Zingle team has been easy to work with and they share our enthusiasm and excitement for growth.

Unfortunately this means all our messages are in ONE single inbox. This is the worst part about this service, having to share an inbox(even with the labels it gets messy).

It was great for confirming appointments days in advance, as well as performing simple tasks like scheduling appointments or asking for reference and inspiration photos.

Jenna J

PM Operations Manager

We struggle with automated Welcome messages through HotSOS. It cannot communicate directly to our Hotel's PMS - SMS - so we must use HotSOS and that causes communication errors sometimes.