Kangaroo vs Annex Cloud Loyalty Experience Platform: Which is a better fit?

Next Stop Cafe N

ceo

Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers.

Overall it is a good app and customers like it because it gives them an opportunity to collect points with every shopping.

I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up.

Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience.

The time it took to create the app was a little longer than expected, but was understandable as we also had API integration with another company which caused some of this delay.

We have had a great experience so far. I would like to express my sincere appreciation to Ms. Hala Zeidan and the support team for guiding us throughout the entire process.

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate.

My experience working with Annex Cloud has been fantastic. The level of support I received was excellent, and they were always willing to work with us to accomplish our requests.

The backend doesnt easily intergarate with other platforms and most copy isnt easily ammendable. The reporting particuraly is difficult to use and can be confusing.

A great solution for businesses to add social log-ins and loyalty programs on their site, as well as many other available features. The customer experience with Annex Cloud was great.

The UI and dashboards are also in desperate need of an update.

Annex Cloud was has been a great partner. I haven't had any surprises and love that I have confidence in them.

We are still having inconsistencies and odd occurrences from time to time.

Kyle K

Product Owner

As we've implemented complex and customized programs globally, we have developed strong partnerships with our Annex Representatives and they have been amazing to work with.

Searching for activity history is challenging. Too many unclear or similar sounding menu options that make it unclear as to where to search or what I can actually do on the site.