--- title: "Kangaroo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kangaroo Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/149363/Kangaroo-Rewards/" page_type: "product" language: "en" --- # Kangaroo Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kangaroo ## What is Kangaroo? Maximize your sales and customer loyalty with Kangaroo. Kangaroo's robust loyalty rewards platform can be completely customized to engage customers via personalized offers and rewards, automated SMS text marketing, digital gift cards, branded app, and custom omnichannel experience. Kangaroo offers in-depth reporting to monitor and adjust your program based on customer behavior and trends. Perfect for eCommerce, Brick & Mortar and Omnichannel businesses. ## What is Kangaroo used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 258 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 0% Starting price $79 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Customer Experience / 2025 Our "Best of" badge program showcases products with the highest ratings... - All-in-One Marketing Platform / 2026 - Appointment Scheduling / 2026 - Customer Engagement / 2026 - Customer Experience / 2026 - Referral / 2026 - Small Business eCommerce / 2026 - SMS Marketing / 2026 Our "Best of" badge program showcases products with the highest ratings... - Small Business eCommerce / 2026 Do you work for Kangaroo?[Manage this product listing](https://www.g2.com/products/oappso-loyalty/claim_requests/new?auto=true) Rating Breakdown 4.9 +− Features4.7 Value for Money4.6 Ease of Use4.7 Customer Service4.9 Rating Breakdown 4.9 Features4.7 Value for Money4.6 Ease of Use4.7 Customer Service4.9 ## Kangaroo Reviewers Verdict Updated August 2026 AI summary - Kangaroo is well suited for small business owners, marketers, and executives aiming to strengthen customer retention and repeat sales. - Positive feedback centers around its professional team, responsive support, and user-friendly onboarding experience. - It helps teams efficiently manage loyalty programs, engage customers, and unify promotions across channels. - Buyers may need to accept some trade-offs with portal updates, messaging limitations, and potentially higher costs for smaller operations. - Kangaroo fits businesses seeking a customizable loyalty platform, but those needing advanced integrations or budget-sensitive solutions may want to weigh alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kangaroo 4.9 (258) VS. [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price $79 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (258) Ease Of Use 4.9 (67) Value For Money 4.6 (244) Value For Money 4.8 (62) Customer Service 4.9 (254) Customer Service 4.7 (59) ## Kangaroo alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Smile.io](https://www.capterra.com/p/169446/Smile-io/) [4.9 (67)](https://www.capterra.com/p/169446/Smile-io/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169446/Smile-io/) [Referrizer](https://www.capterra.com/p/144990/Referral-Marketing-Automation/) [4.8 (197)](https://www.capterra.com/p/144990/Referral-Marketing-Automation/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144990/Referral-Marketing-Automation/) [View all alternatives](https://www.capterra.com/p/149363/Kangaroo-Rewards/alternatives/) ## FAQs about Kangaroo Overview ### What problems does Kangaroo solve? Kangaroo solves customer retention gaps, manual loyalty tracking, and disconnected in-store and online engagement by centralizing rewards, customer segments, and automated SMS/email outreach. Retailers, e-commerce teams, restaurants, and clinic operators use it to reduce POS entry errors, re-engage inactive customers, and run customized promotions without juggling multiple tools. Answer based on 236 reviews Overview ### Which roles and teams benefit most from Kangaroo? Kangaroo is most used by business owners, executives, and marketing teams that want to drive customer retention and repeat sales. Owners and CEOs use it to oversee loyalty strategy and business growth, while managers and marketers run promotions, track engagement, and improve campaign performance across day-to-day customer programs. Answer based on 247 reviews Overview ### What company size and industries is Kangaroo built for? Kangaroo is built mainly for small businesses, which make up 95% of reviewers, especially retail companies at 40%. It also serves eCommerce, brick-and-mortar, omnichannel, multi-location, and enterprise businesses, with additional adoption in food and beverages at 12% and health, wellness, and fitness at 6%. Answer based on 256 reviews Features and Usability ### What are the key features of Kangaroo? Kangaroo includes core loyalty tools like points tracking, rewards redemption, tiered rewards, and referral programs, plus differentiators such as SMS marketing, email marketing, customer segmentation, and automated campaigns. Reviewers also frequently mention POS and eCommerce integrations, customizable branding, and shared dashboards for managing customer activity across in-store and online channels. Answer based on 206 reviews Pricing ### How much does it cost and what fees or limitations are included? Kangaroo starts at $79/month for the Core plan, with Plus at 199/month and Elite at 399/month, and Core and Plus include a 30-day free trial. Reviewers often call the monthly cost high, especially for small businesses, and some note extra texting or integration costs, while others say it replaces separate marketing and loyalty tools. Answer based on 29 reviews Integrations ### Which third-party tools and platforms does Kangaroo integrate with? Kangaroo integrates with 8 third-party tools and platforms commonly cited by users, including Shopify, Shopify POS, Lightspeed Retail, Lightspeed Restaurant, Klaviyo, Mailchimp, Constant Contact, and WooCommerce. Official catalog listings also show connections for e-commerce, support, and reviews through BigCommerce, Gorgias, and Judge.me. Answer based on 61 reviews Getting Started and Support ### How easy is it to onboard and train a team on Kangaroo? Kangaroo offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Reviewers describe onboarding as generally easy for staff and managers, with helpful guided setup and follow-up. Admins handling POS, website, or app integrations may need more time, especially during initial configuration. Answer based on 19 reviews Getting Started and Support ### What customer support options does Kangaroo offer, and how do users rate the experience? Kangaroo offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as responsive, helpful, and hands-on during setup, training, and troubleshooting, with quick replies and follow-up. A few mention outdated help articles, navigation friction, and some issues that require guidance to resolve. Answer based on 208 reviews Bugs and issues ### Does Kangaroo have bugs or technical issues? Kangaroo runs reliably for many businesses, with most issues described as minor and quickly resolved by support. Retail teams and small business users mention occasional glitches, freezing, dashboard inconsistencies, or duplicate customer accounts, but they often find workarounds and responsive help when problems come up. Answer based on 40 reviews ## Who uses Kangaroo? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Kangaroo supports all three features reviewers value most: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages at scale, plan outreach in advance, and reach large customer groups efficiently, allowing teams to manage campaigns more effectively and keep communication consistent. SMS Messaging 4.6 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Send messages via SMS Campaign Scheduling 4.8 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Mass Texting 4.7 (25) 68.00% of 25 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Contact Database 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Scheduled Messaging 4.6 (14) 85.71% of 14 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Loyalty Program 4.9 (143) 83.92% of 143 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Kangaroo 118 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatically create schedules based on business needs or employee availability and qualifications Distribute awards to winners via prizes, coupons, giveaways, items, redemption codes, etc. Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Identify customers at risk of migration and activate strategies to retain them Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Enable students, customers or employees to engage with each other in a particular space online or offline Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Organize and manage interactive contests or challenges Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A report showing what actions customers perform A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service For the intention to be used by marketing teams Caters to sales teams Designed for small businesses Games or game-like elements to track progress and reward accomplishments Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Manages incentive programs such as profit sharing, stock awards, and individual bonus plans Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Manage loyalty cards that hold rewards and promotions to incentivize customers to return Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Access software remotely via mobile devices Notifications via mobile devices Electronic coupons delivered to a mobile device that can be exchanged for a discount Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and handle various international currencies Manage and support multiple languages Manage and support multiple locations Manage multiple teams and operations from a central location Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Accept and process customer payments for products or services using hardware and software Integrates with point of sale (POS) systems Predict future data based on historical data sets Design, communicate, and distribute incentives to perform a specific action Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Strategize and implement rewards for returning customers, employees and other members Point or incentive based programs loyalty programs designed to increase customer engagement Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Send individual or bulk text messages at predetermined times Group leads or contacts based on their specific characteristics Categorize emotions expressed and identify if they are positive, negative or neutral Short phone numbers that used to opt-in to SMS campaigns Send promotional campaigns or transactional messages via text messages Send messages via SMS Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (258) 4.7 Based on 258 reviews ## Pricing Value for money 4.6 (244) Free Trial [View pricing plan details](https://www.capterra.com/p/149363/Kangaroo-Rewards/pricing/) Core $79.00 Flat Rate,Per Month It includes: - Earn Points - Points Redemption - Pay With Points - Dashboard Reporting - Unlimited Customers - Email / Chat Support - POS/Ecom Integration Plus $199.00 Flat Rate,Per Month It includes: - Earn Points - Points Redemption - Pay With Points - Dashboard Reporting - Unlimited Customers - Email / Chat Support - Tier Based Rewards - A La Carte - Product Specific Redemption - Store Credit or Cashback - Convertible Coupons - Third Party Rewards - Gift Cards - Custom Offers - Referral Program - Spin To Win - Contests & Giveaways - Survey Module - AI Powered Campaigns - Marketing Engine - POS/Ecom Integration - Multi Store / Location - Advanced Reporting Elite $399.00 Flat Rate,Per Month It includes: - Earn Points - Points Redemption - Pay With Points - Dashboard Reporting - Unlimited Customers - Email / Chat Support - Tier Based Rewards - A La Carte - Product Specific Redemption - Store Credit or Cashback - Convertible Coupons - Third Party Rewards - Gift Cards - Custom Offers - Referral Program - Spin To Win - Contests & Giveaways - Survey Module - AI Powered Campaigns - Marketing Engine - POS/Ecom Integration - Multi Store / Location - Advanced Reporting - API Access - Custom Branded App Value for money 4.6 (244) 4.6 Based on 244 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (254) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (254) 4.9 Based on 254 reviews ## User reviews Overall rating 4.9 Based on 258 reviews Filter by rating 5(225) 4(31) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent DS Dilly S. Manager Retail ### "Great customer retention tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 18, 2026 Great overall experience, customer service is fantastic, whenever there is an isssue their team works timely to help me solve and create a resolution. Pros Customer Support is fantastic, app works well and has many features that you can use to incentivize purchases from customers Cons some learning curve but easily managable and will work with you to create the dev changes that you need Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sam T. Managing Partner Health, Wellness and Fitness ### "A rewarding experience with Kangaroo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2026 We've been working with Kangaroo Rewards since March of 2026 and it's been a great experience. They built our own branded app for our loyalty program, and we were able to take our time and deploy it to our clients in a strategic manner. Our clients earn points, check in with a QR code at the front desk, and we can send them offers by email, text, and push - one offer went out to over 16,000 clients. The support is what really sets them apart. \[sensitive content hidden\] and his team answer fast, usually the same day, and they check in just to make sure everything is running right. Any time we hit a snag they jump on it. Highly recommend! Pros Functionality, versatility and support were outstanding. Their ability to provide us answers when we needed them was priceless. Cons Perhaps could have learned about our business model more thoroughly before we implemented the product. We are unique in our industry due to our seasonality and have been in business for 25 years. Translating some of this was a challenge on both vendor and client side. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Paul H. E-Commerce Operations Manager Consumer Goods ### "Great Program, Outstanding Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2026 Our experience with Kangaroo has been great. We wanted to implement a loyalty program for our customers and Kangaroo has given us that. \[sensitive content hidden\] have both been excellent to work with. They have been knowledgeable, responsive and very patient with all of our questions. They have taken the time to understand what we are trying to accomplish and have made the setup process much easier. We are excited to see the results! Pros Kangaroo gives us the flexibility we need to create a loyalty program that works for our business. The platform is easy to use and provides great value for the money. Cons So far, I haven’t found anything I dislike about Kangaroo. The platform and customer support have both exceeded our expectations. Alternatives considered [99minds](https://www.capterra.com/p/200991/99minds/) [Smile.io](https://www.capterra.com/p/169446/Smile-io/) [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reasons for choosing Kangaroo We chose Kangaroo because it allowed us to combine multiple websites into one shared loyalty program, which was a key feature for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OS Ola S. Owner Luxury Goods & Jewelry ### "Highly recommended " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2026 It was satisfactorily and up to my standards. The team is highly supportive and quick to action. Highly recommended Pros The team was extremely supportive. They walked me through all the steps and were patient in the whole process. Cons Honestly, there is nothing that I didnt like, I had a very positive experience and I highly recommend them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Scott F. GM Entertainment ### "Theresa is Great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 21, 2026 it has been very well recieved by my guests and staff alike. I am using it for our loyatly program as it was designed. Pros They are easy to get a hold of and get assistance when needed. I would reccomend them to use their system Cons the time difference is tough to work with in PST. That is the only issue i have with them at this time. Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) switched to lightspeed from Ez links. this integrates with lightspeed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Chaza C. Owner Consumer Goods ### "genuine review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 7, 2026 Working with Kangaroo has been a great experience. Their team is professional, knowledgeable, and incredibly supportive. They respond quickly, provide excellent customer service, and make the entire process simple and efficient. Highly recommended! Pros We’ve had an excellent experience working with Kangaroo. Their team is highly professional, responsive, and always willing to help whenever we need assistance. The platform is easy to use, Cons It would be great if Kangaroo also helped promote partner businesses through their social media channels. Featuring stores using their platform would create more exposure and strengthen the partnership Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mohammed B. Manager Restaurants ### "satisfied and recomend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 6, 2026 Very professional Very organized Pros Amazing service, Amazing team, Amazing support, Cons nothing all good Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User manager Furniture ### "Excellent Loyalty Program for Shopify" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2026 Pros Kangaroo has been a great loyalty app for our Shopify store. It's easy to set up, looks professional, and gives customers a good reason to come back and shop again. The points system and rewards are simple to manage, and the integration works smoothly. The support team is also responsive and helpful whenever we need assistance. Highly recommended for any store looking to improve customer retention and repeat purchases. Cons Nothing major. The app works well overall. I would just appreciate more customization options and a few more advanced features in future updates. Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) We switched because Kangaroo offers a simple and effective loyalty program that better fits our needs, while also helping us reduce the costs we were paying for Klaviyo. It has been easier to manage rewards and encourage repeat purchases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michel A. Senior IT Specialist Food & Beverages ### "Easy-to-Use Loyalty Platform with Great Features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2026 Pros Kangaroo is easy to use, offers powerful loyalty and rewards features, and provides excellent value for the price. The customer support is responsive, and the platform helps improve customer engagement and retention. Cons Some advanced features require time to learn, and customization options could be more flexible. Occasionally, the reporting tools can be improved to provide more detailed insights. Switched from [IT Glue](https://www.capterra.com/p/170401/ITGlue/) For a best and advanced loyalty experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LR Lina R. Creative Director - Owner Retail ### "Excellent Service & Outstanding Support ⭐⭐⭐⭐⭐" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 14, 2026 Great experience overall. The platform is reliable and user-friendly, and the support makes a big difference. Pros Very easy to use, efficient, and saves a lot of time. The support team is amazing—\[sensitive content hidden\] was especially excellent, very helpful and responsive. Cons Honestly, I have not experienced any real downsides so far. Everything has been smooth, intuitive, and reliable from the start, with no issues worth mentioning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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