Kangaroo vs Rewards Fuel: Which is a better fit?

Next Stop Cafe N

ceo

Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers.

Overall it is a good app and customers like it because it gives them an opportunity to collect points with every shopping.

I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up.

Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience.

The time it took to create the app was a little longer than expected, but was understandable as we also had API integration with another company which caused some of this delay.

We have had a great experience so far. I would like to express my sincere appreciation to Ms. Hala Zeidan and the support team for guiding us throughout the entire process.

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate.

And we were so impressed we collaborated with another brand to do another contest with Rewards Fuel and they were just as impressed with running a contest through Rewards Fuel.

Was then double charged from that point on for 5 months. Went to cancel my subscription before my next billing cycle and was unable to cancel through my account.

We have been with rewards Fuel since the very beginning and we couldn't be happier. Their customer service is excellent.

There was no 'are you sure' kind of warning, no feedback as to what I had done, and no way (that I could work out) to resume the contest if you pressed the button by mistake.

Elizabeth E

CEO

The software sets the time the online pageant will take place, sets up a great foundation, and is very detailed. It has a place to list prizes, divisions, and awards.

When I requested by email to cancel my subscription and refund my double payments, I have received no response for over a week. Customer service is completely MIA.

Any questions we have or assistance we may need is made readily by their staff. Rewards Fuel has worked with our needs and deadlines to perfection.

Richard R

Marketing and Sales

Whether the problem is on their end or my end, it's always resolved fast. I have few worries with Rewards Fuel.