# Compare BigChange vs ServiceWorks 2026 | Capterra > Unsure of what to choose? Check Capterra to compare BigChange and ServiceWorks based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/149479-183679/JobWatch-powered-by-BigChange-vs-ServiceWorks --- # BigChange vs ServiceWorks Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BigChangeServiceWorks2/4 selected [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.5 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) [## BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.5 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) Starting Price £14.95/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.3 Customer Service 4.6 Reviews Sentiment CG JC Based on [270 reviews](#user-reviews) Positive 240 Neutral 22 Negative 8 [## ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting Price $948.00/year Value-for-Money 3.6 Functionality 3.6 Ease of Use 3.5 Customer Service 3.6 Reviews Sentiment WD AF CG Based on [115 reviews](#user-reviews) Positive 67 Neutral 22 Negative 26 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 20,811 reviews from scheduling software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 78%Fit High performer Feature ratings Mobile Access 4.1 Booking Management 4.4 Calendar Management 4.2 Real-time Scheduling 4.6 Customer Database 4.3 71%Fit Feature ratings Mobile Access 3.3 Booking Management 4.0 Calendar Management 3.7 Real-time Scheduling 3.6 Customer Database 3.5 User satisfaction User satisfaction 4.5 User reviews[270](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) Ease of use 4.3 Functionality 4.3 Value for money 4.3 Customer support 4.6 User satisfaction 3.6 User reviews[115](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Ease of use 3.5 Functionality 3.6 Value for money 3.6 Customer support 3.6 Price starts from Price starts from £14.95Other, Per Month - Free version - Free trial Price starts from $948Flat Rate, Per Year - Free version - Free trial Best for Best for BigChange is the all-in-one Job Management System, helping building maintenance, construction, environmental and other field service companies be Unstoppable everyday. Best for 1\. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 5. Electrical and Plumbing 7. Landscaping and much more ## User reviews Pros & cons CG Calum G. Procurement & Operations > "The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827101) TW Tammy W. Office Manager > "We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060) JC Jason C. New Business Director > "My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827637) SS Samantha S. Operations Manager > "There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301) MM Melissa M. Customer Service Manager > "The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5003626) GW Gary W. Manager > "The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602) JS Joe S. Technical Support and Project Engineer > "The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4712626) GW Gary W. Manager > "Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements. Although i'm not on the job coordination team, i beleive the layout and..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602) SS Samantha S. Operations Manager > "Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301) CJ Cooon J. Head of Relations > "Separately, in a world where much job planning is done months in advance, only being able to see 28 days worth of jobs on the tablets is frustrating, especially when technicians are trying..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165) CJ Cooon J. Head of Relations > "Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165) SM Stephen M. Director > "Not all the reports appear to tabulate correctly" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6263129) ML Matthew L. Sales Operations Anaylst > "Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825042) DC Dave C. Director > "We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052) AS Anmol S. Associate software engineer > "It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6055775) LL Luke L. BDM > "As a CRM AND quote creator, the product overall takes a lot of time to use, and as such we do not utilise the CRM function nearly as much as we used to use a competitor software" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4721139) TL Tina L. CRM & Data Delivery Manager > "Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5060215) CO Chloe O. Finance Director > "We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___4754300) SS Samantha S. Operations Manager > "This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943301) JS Joe S. Technical Support and Project Engineer > "The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4712626) AJ Abby J. Operations Support Supervisor > "The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4890314) TW Tammy W. Office Manager > "The hand over was also pretty rushed and felt like once on boarded we were left to get on with it rather than assisted in the continuous development of the newly taken out system." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060) CG Calum G. Procurement & Operations > "Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827101) JL Jonathan L. Operations manager > "Really really poor service, you never get the same cperson to deal with the set up and we have had to resort to bringing in our own software engineer to try and get the system up and..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825876) AW Alexina W. Office Manager > "Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4896832) MH Mark H. IT Project Coordinator > "If you have multiple systems you cannot use them both with the same e-mail easily." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5051382) TW Tammy W. Office Manager > "This system is quicker and has more features than our previous one, although more assistance in setting these up from big Change is required." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827060) DL Dan L. MD > "The app design seems a bit dated and slow compared to others such as ServiceM8." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704729) HA Hanaan A. Control Centre Manager > "I really like using BigChange as it lets everyone update the sites in one central point" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4947876) HM Hannah M. Office Manager > "Can be rather difficult to set up CRM or jobs with many different settings, different features such as job types, job categories and templates are needed to set up a job, which can be time..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355) DC Dave C. Director > "Overall we're happy and the service we get is great especially from \[sensitive content hidden\], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052) RC Ricky C. MD > "Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3577415) KB Keith B. ELECTRICIAN > "Before i joined KDE it was paperwork all the time to physically have it all in one place timesheets etc is a blessing" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4752800) RC Ricky C. MD > "This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3577415) DC Dave C. Director > "Our customer care \[sensitive content hidden\] is really attentive and understanding with regular visits, something other workforce management systems don't offer." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6159052) KB Kyle B. Head of Systems Development > "The reports are not good and not well thought out when compared to competitors, exporting is difficult or not available for some reports and there are no options for the automation of..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4544307) HA Hanaan A. Control Centre Manager > "It can be used as a central system for all colleagues and employees." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4947876) JM Jake M. Operations Director > "We end up having to send this as a separate schedule which isn't ideal." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6192423) NM Nikki M. Helpdesk Manager > "The system is fantastic for scheduling work, tracking the whereabouts of the vehicle so that clients can be updated." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4452120) GW Gary W. Manager > "The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943602) KS Kim S. Sales Coordinator > "Alerts can also be set up for so many things it helps keep everyone focused on weekly updates or even quarterly tasks to be completed. " [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4379515) JV Jane V. Compliance manager > "The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885202) ST Suzanne T. Transport Manager > "On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. " [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4827024) BS Byron S. Director > "It’s too clunky - multiple pop ups and no real organisational system" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4942588) CJ Cooon J. Head of Relations > "From the “Roadcrew” help desk to senior managers and developers, everyone is always happy to interact with customers directly." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4826165) JL Jonathan L. Operations manager > "Awkward software with absolutely no back up from the Big Change software engineers who always seem to be off sick or helping their injured parents" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4825876) BH Brent H. Operations Manager > "Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704733) JM Jake M. Operations Director > "Not enough characters permitted within the quoting description." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___6192423) PW Paulette W. Helpdesk Team Leader > "In addition to that there is a super amazing team at the other end of the phone who are always on hand to assist you. " [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943296) VC Vicky C. Office Manager > "The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3688447) HM Hannah M. Office Manager > "So far Big Change has helped us reduce our paper usage, allows our resources to provide more information for all jobs. " [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355) CM Chris M. Surveyor > "The lack of MOT certification, this costs us thousands of pounds a year." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885570) GM Gary M. Project Administrator > "Great for scheduling, administrative tasks are easily accomplished." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704732) David T. Director > "There have been a few outages in the past which halt operations" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4704815) WW Wayne W. Transport Manager > "big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4889983) GW Gareth W. Managing Director > "we have had quite a few problems wit day to day running with Job Wacth and some issues which have been costly to remedy still continue to plague us, duplcation of random maintenece visis..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545237) RL Rob L. Property Manager > "We were looking to move away from paper based scheduling and reporting to give a more professional appearance to back the good work we already offer our clients." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4643414) OS Oliver S. Chief Operating Officer > "There's a lack of Data analysis available." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5056120) BS Byron S. Director > "It’s helped us grow 30%The tech support are amazing" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4942588) RG Robyn G. Administrator > "I do not like that i cant set up one job for a job that lasts a week - I have to set up a new job for every day which is not good. " [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3751912) JB John B. Service Manager > "Ease of use and speed, effective time control and traffic tracking" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4777015) CO Chloe O. Finance Director > "We have asked several members of our staff to have a go with the software and everyone has reported the same, awful!" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___4754300) CC Carly C. director > "Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4628567) RC Robyn C. Head of Field Operations > "Not easy to work out how to use reporting etc, without using the university." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4943000) RL Rob L. Property Manager > "Really good features to enable us to move away from paper based scheduling and reporting." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4643414) TCC Terry Clark C. MD > "We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___3728827) JO Jemma O. Operations Manager > "We have found the software from Big change to save us hours of administration time, no longer chasing paperwork from our mobile field operatives, accurate feedback whilst on site has..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3093018) NA Nick A. Door Engineer > "It sometimes runs slow especially when running service sheets on a multiple door site" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4543991) HB Hannah B. Company Secretary > "The ideas portal to make suggestions for improvements has been great and the continued contact with product development has been very reassuring that this software will be something our..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545330) AJL Abbie Jo L. Accounts&Business Support Manager > "Not completing jobs without a purchase order as site can be put on stop." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545297) HM Hannah M. Office Manager > "Any changes to any reports can be carried out much easier as we used to use paper copies of reports. " [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3774355) GW Gareth W. Managing Director > "We have been offered additional onboarding from \[sensitive content hidden\] totalling 4 days at present but I cannot see the light yet." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545237) OS Oliver S. Chief Operating Officer > "Overall, Big Change has been the transformation our company was needing." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___5056120) TCC Terry Clark C. MD > "Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#SoftwareAdvice___3728827) AJL Abbie Jo L. Accounts&Business Support Manager > "You can use the new ideas portal for any suggestions you have to better the system." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4545297) AB Alan B. Environmental Manager > "The only criticism I could mention is the input of customer POI's as we have customers that overlap on the system and have had to polygon the boudaries" [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___3036185) CM Chris M. Surveyor > "The onboarding process was very professional and relatively straight-forward." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4885570) SB Simon B. MD > "We no longer have the need for the trackers but unfortunately still have to pay for the subscriptions every month for the rest of the term." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___2861284) GM Greg M. Director > "They listen to feedback and suggestions from their users which has helped them to develop a very comprehensive and flexible system." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___4236094) RM Ryan M. Office Administrator > "On the fleet section it gives you columns for when Services, Mot, tax etc are due, but we are unable to add to this column, we have other things for our vehicles that we need to book in but..." [See full review](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#Capterra___2310203) [View Reviews](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) WD Warren D. Senior Appliance Expert > "The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) WD Warren D. Senior Appliance Expert > "Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) AF Aubree F. accounts receivable > "We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787) SS Steven S. owner > "I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) CG Carole G. Accounting Auditing Manager > "Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7105594) WD Warren D. Senior Appliance Expert > "Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) DP Deepak P. Owner > "The mobile app makes it easy for our techs to update jobs in real-time." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) MG Matt G. General Manager > "Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately,..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) MG Matt G. General Manager > "I like the integration with payment processing and the mobile app." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) MY MEL Y. Service Managert > "Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290554) KS Kerry S. Manager > "I like the ability to create jobs and monitor the service history on the job." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512) DS Donna S. CEO > "The POS module was built on top of the existing jobs software, and does not always match the workflow for walking retail customers...." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893) MI Marion I. Owner > "ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290490) SS Steven S. owner > "its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) KO Kelly O. Office Manager > "They are very helpful and actually answer your phone calls or service tickets in a impressive, timely manner." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304) MG Matt G. General Manager > "As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) JP Jake P. Sales > "sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904) WD Warren D. Senior Appliance Expert > "The ordering process remains disorganized, and after the initial onboarding period, support has been minimal." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) SB Stacey B. CEO > "Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507) RJ Robert J. Diagnostic technician > "The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6313283) MY MATT Y. CLERK > "DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299914) MB Max B. Owner > "It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6883496) DS David S. President > "It meets all of our needs as a service based Company." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150) SS Steven S. owner > "I like service works but with every update my account gets worse." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) SG Sam G. Owner > "Keeping accurate service records and detailed job notes is a breeze!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6308219) NA Nicole A. Secretary > "For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290457) WD Warren D. Senior Appliance Expert > "What I appreciated most was the concept behind the software." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) BD Brandon D. lead tech > "the moble app has issues with entering and deleteing items entered and has to be refreshed often" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706) AF Aubree F. accounts receivable > "We really like being able to invoice and schedule from the same program" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787) MG Matt G. General Manager > "It is even more frustrating when I have to spend time proving the issues to tech support or the developers." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) MF Michael F. Owner > "The templated notifications are very good." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205) DP Deepak P. Owner > "A lot of times they go through system glitches." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) KO Kelly O. Office Manager > "The cost compared to other providers is hands down the best value out there. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304) PM Patrick M. Technical sales support > "It removes jobs from search when there is a glitch." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290481) DP Deepak P. Owner > "Absolutely love how organized our team is now—ServiceWorks keeps us on track!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) SB Susan B. Office Manager > "A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand;..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) MH Moustafa H. IT Field Tech > "Dispatch and technicians were great in terms job postings and enrouting" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290533) MF Michael F. Owner > "The emails and back end set up were the most challenging." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205) DS David S. President > "We made the switch to Service Works several years ago and it’s been a mostly positive experience." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150) DF Dana F. Owner > "Messaging constantly crashing. And now payroll is SO messed up" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___6819293) DP Deepak P. Owner > "They have an awesome support team ready to help in every way." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) DS Donna S. CEO > "There were multiple errors resulting in missing invoices. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893) JP Jake P. Sales > "Really went above and beyond for us to earn our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904) LG Luke G. managing member > "This company was great for the onboarding process, but when I had issues with the mobile app nothing was addressed." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790) SB Susan B. Office Manager > "It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) DO David O. Owner > "Mad clients because their system stop sending out emails and text for a while." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) RC Rick C. manager > "Updating tickets are easy" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178) SL SONJA L. PROJECT OFFICE MANAGER > "The price of the service has increased and is not really justifiable for the services that are received. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) BD Brandon D. lead tech > "easy to keep my calls in order and keep me on right track for day to day task" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706) MG Matt G. General Manager > "In some instances, the problems never seem to get fixed." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) JM John M. Associate Manager > "Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290580) VC Valerie C. Appliance repair tech > "They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290593) DP Deepak P. Owner > "Customer support is responsive and helpful." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) SB Susan B. Office Manager > "The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) SB Stacey B. CEO > "I love being able to customize our own invoices to show what we need it to for our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507) DO David O. Owner > "Missing customer info, missing scheduleing stuff." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) KS Kerry S. Manager > "I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512) LG Luke G. managing member > "I did not even make it through the onboarding process, and they still refused to refund the payment." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790) JR Jim R. Admin > "Tech support is decent although communication could be better." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) MT Mark T. President > "The poor accounting features." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6305917) JH Jennifer H. Office Manager > "it keeps peoples history of service together well" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6310392) HB HEATHER B. MANAGER > "Lately we have had huge problems with inventory." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304678) RC Rick C. manager > "Easy to use schedule system and dashboard." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178) NO NICOLE O. OFFICE MANAGER > "THE TRAINING, THE SUPPORT STAFF AND THE \[sensitive content hidden\] OF OPERATIONS THEY ARE ALL A JOKE!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301275) RM Richard M. President > "The team at ServiceWorks are easy to deal with and very responsive." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779205) SL SONJA L. PROJECT OFFICE MANAGER > "There is a lack of consistency." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) SL SONJA L. PROJECT OFFICE MANAGER > "The program is very easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) DS Dave S. Secretary > "App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___4852227) JR Jim R. Admin > "Fairly easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) DO David O. Owner > "Customer service was the worst of the worst." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) JR Jim R. Admin > "Easy to train new employees to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) PW Price W. Owner - Operator > "They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4138082) ND Nicola D. Service technician > "Easy to use straight forward and functions as it should" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299196) AN Audrey N. Owner > "The onboarding was terrible; the communications were awful; after letting multiple people know the program was not a good fit we..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4673628) KL Kevin L. Owner > "It’s been great to grow with Service Works as they are learning the bin cleaning industry." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4936703) TB Trish B. owner > "This makes it impossible to use the accounting functions in ServiceWorks. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249) CQ Cesar Q. Bin cleaner > "I like that everything can be managed in one spot." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___5015370) BS Blake S. owner > "I also cannot see all my customers on a map; which is key to understanding my business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4104292) TB Trish B. owner > "Enjoy having a cloud based system which give us more flexibility in how we run our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249) SC Steve C. owner/operator > "it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4126479) [View Reviews](https://www.capterra.com/p/183679/ServiceWorks/reviews/) ## User interface [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/) 4.48 (270) 3.56 (115) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Absence Management 207 Important Access Controls/Permissions 150 Important Activity Tracking 120 Important BigChange Top features 33/40 - Absence Management - Access Controls/Permissions - Activity Tracking - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Automated Scheduling - Availability Management - Booking Management - Calendar Management - Calendar Sync - Class Scheduling - Customer Database - Customizable Branding - Customizable Fields - Drag & Drop - Employee Management - Employee Scheduling - Facility Scheduling - Generative AI - Group Scheduling - Mobile Access - Multi-Location - Online Booking - Personalization and Recommendation - Real-Time Notifications - Real-time Scheduling - Real-Time Updates - Reminders - Reporting & Statistics - Resource Scheduling - Room Booking - Self Service Portal - Shift Swapping - Task Scheduling - Third-Party Integrations - Timesheet Management - Time Zone Tracking - User Management [See all features](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/#features) ServiceWorks 30/40 - Absence Management - Access Controls/Permissions - Activity Tracking - AI Copilot - Alerts/Notifications - API - Appointment Scheduling - Automated Scheduling - Availability Management - Booking Management - Calendar Management - Calendar Sync - Class Scheduling - Customer Database - Customizable Branding - Customizable Fields - Drag & Drop - Employee Management - Employee Scheduling - Facility Scheduling - Generative AI - Group Scheduling - Mobile Access - Multi-Location - Online Booking - Personalization and Recommendation - Real-Time Notifications - Real-time Scheduling - Real-Time Updates - Reminders - Reporting & Statistics - Resource Scheduling - Room Booking - Self Service Portal - Shift Swapping - Task Scheduling - Third-Party Integrations - Timesheet Management - Time Zone Tracking - User Management [See all features](https://www.capterra.com/p/183679/ServiceWorks/#features) ### Recognition No recognitions have been awarded to BigChange No recognitions have been awarded to ServiceWorks ### Deployment & support BigChange Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceWorks Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BigChange - By Simpro Software - Located in Australia - Founded in 2002 ServiceWorks - By Service Works - Located in United States - Founded in 2015 ## Popular Comparisons [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) £14.95/month Price $39/month 4.3 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-149479/Jobber-vs-JobWatch-powered-by-BigChange) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Calendly](https://www.capterra.com/p/148036/Calendly/)[4.67 (4,082)](https://www.capterra.com/p/148036/Calendly/reviews/) $948/year Price $10/month 3.6 Features 4.5 3.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/148036-183679/Calendly-vs-ServiceWorks) [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) vs [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/) £14.95/month Price Contact vendor for pricing 4.3 Features 4.4 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/149479-153475/JobWatch-powered-by-BigChange-vs-FieldPulse) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) $948/year Price $39/month 3.6 Features 4.3 3.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/127994-183679/Jobber-vs-ServiceWorks) [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) £14.95/month Price $29/month 4.3 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/149479-153140/JobWatch-powered-by-BigChange-vs-Connecteam) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) $948/year Price $79/month 3.6 Features 4.5 3.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/140363-183679/HouseCall-Pro-vs-ServiceWorks) [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) vs [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.52 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) £14.95/month Price Contact vendor for pricing 4.3 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/149479-194155/JobWatch-powered-by-BigChange-vs-BuildOps) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs [Commusoft](https://www.capterra.com/p/149651/Commusoft/)[4.74 (209)](https://www.capterra.com/p/149651/Commusoft/reviews/) $948/year Price $100/month 3.6 Features 4.6 3.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/149651-183679/Commusoft-vs-ServiceWorks) [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[4.48 (270)](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) vs [Service 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