Capterra Logo
Helping businesses choose better software since 1999

CallTools vs CallHippo: Which is a better fit?

Updated on February 13th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 4,065 reviews from Call Center users.
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.9
Chat/Messaging
5.0
Call Logging
4.9
Call Tracking
4.9
Call Recording
4.8
% Fit
Missing features
Feature ratings
Call Center Management
4.5
Chat/Messaging
NA
Call Logging
4.6
Call Tracking
NA
Call Recording
4.6
User satisfaction
4.8
User reviews150
Ease of use
4.7
Functionality
4.8
Value for money
4.8
Customer support
4.8
4.4
User reviews627
Ease of use
4.4
Functionality
4.3
Value for money
4.2
Customer support
4.6
Price starts from
--
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.

Support Centres and Sales teams across the globe. Business across Industries like Demand Gen, Recruitment, and Finance leverage CallHippo's Power Dialer and Advanced Analytics to boost growth

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Ahsin Y
CEO
5.0

Ahsin Y.: I am Ahsin. I am working as a CEO at Web Smarts. We are using CallHippo for our clients reaching out. So I would rate CallHippo five out of five. Our company size is four person. We are using CallHippo to reach our new clients, providing support to our existing clients, solving their problems. It is a good option to reach clients using CallHippo. CallHippo support is very good. Their interface of website and the application are very good, really great. So I am loving their packages. They're affordable for every startup or new businesses. Sometimes we try to call our clients. But it cuts out. I don't know the reason. But this is a drawback about CallHippo. But overall it's great.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
159578 video thumbnail}
1 Video
149510
3 screenshots
159578
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

CallTools

Top Features
34/41
  • Callback Scheduling
  • Call Tagging
  • Call Transcription
  • Call Whispering
  • Interaction Tracking
  • Surveys & Feedback
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

CallHippo

27/41
Show Call Center Software Features +

CallTools

  • Best Value Telemarketing
    Software (2024)
  • Best Value Telemarketing
    Software (2023)
CallTools
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CallHippo
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CallTools
  • By CallTools
  • Located in United States
  • Founded in 2014
CallHippo
  • By CallHippo
  • Located in United States
  • Founded in 2016
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: