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We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.
UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality.
Their customer service is the best and their features are outstanding. If you are a one man operation, or a huge call center, they have what you need to make your dials turn into sales.
Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).
The system was very user friendly, great for an non-tech guy like myself. It performed exactly how we needed it to for our business.
They waste no time getting you set up, or trained on the software. I am on my second full month of using the dialer.
The price was the best and the customer and technical support is fantastic. I would highly recommend anyone looking for a Call Center Solution, to take a look at Call Tools.
Some times get stuck when many lead are assigned.
The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.
Pay attention to your callbacks and that the date you picked is actually set the same.
We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.
Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers.
It’s an almost comprehensive software. I also appreciate access to review previous call logs and emails of customers who call, for information purposes and to help further resolve some issues.
I hate when UJET freezes or changes your status without you knowing. Sometimes you have to completely restart UJET just to get it back to normal.
Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.
Its instability can come be very inconvenient when it happens frequently.
The experience that I have with UJET has been wonderful since it is my job supporting other people with this application.
The biggest negative with Ujet is it does glitch up often.
Prioritize real-user-identified key features according to your needs to find your best fit.
CallTools
Top FeaturesUJET
CallTools
UJET
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