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CallTools vs UJET: Which is a better fit?

Updated on February 13th, 2025
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Summary
Key features rated by users
Features selected based on 4,065 reviews from Call Center users.
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.9
Chat/Messaging
5.0
Call Logging
4.9
Call Tracking
4.9
Call Recording
4.9
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
4.9
Chat/Messaging
4.8
Call Logging
4.9
Call Tracking
NA
Call Recording
5.0
User satisfaction
4.8
User reviews150
Ease of use
4.7
Functionality
4.8
Value for money
4.8
Customer support
4.8
4.6
User reviews140
Ease of use
4.8
Functionality
4.6
Value for money
4.8
Customer support
4.8
Price starts from
--
Monthly subscription
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.

UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
149510
3 screenshots
164070
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

CallTools

Top Features
34/41
  • Callback Scheduling
  • Call Tagging
  • Call Transcription
  • Call Whispering
  • Interaction Tracking
  • Surveys & Feedback
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

UJET

24/41
Show Call Center Software Features +

CallTools

  • Best Value Telemarketing
    Software (2024)
  • Best Value Telemarketing
    Software (2023)

UJET

CallTools
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
UJET
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CallTools
  • By CallTools
  • Located in United States
  • Founded in 2014
UJET
  • By UJET
  • Located in United States
  • Founded in 2015
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