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CallTools vs Nextiva: Which is a better fit?

Updated on February 13th, 2025
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Summary
Key features rated by users
Features selected based on 4,062 reviews from Call Center users.
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.9
Chat/Messaging
5.0
Call Logging
4.9
Call Tracking
4.9
Call Recording
4.8
% Fit
Missing features
Feature ratings
Call Center Management
4.7
Chat/Messaging
4.6
Call Logging
4.6
Call Tracking
NA
Call Recording
4.6
User satisfaction
4.8
User reviews150
Ease of use
4.7
Functionality
4.8
Value for money
4.8
Customer support
4.8
4.6
User reviews909
Ease of use
4.6
Functionality
4.6
Value for money
4.6
Customer support
4.6
Price starts from
--
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.

Businesses of any size who want to better connect with their customers.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-079cf02b-eabb-40a9-a055-08db81a1ccb5
Sully S
Principal
3.0

Sully: Hi, my name's Sully and my rating for Nextiva is a three. We're a web development company with seven people worldwide, four in the US. We used Nextiva up until about a year ago when we moved offices, and the new office required a different telephone company, but we were using them for VoIP services. The pricing was competitive with every major carrier, so I did like that. Nextiva's interface, and I believe that they have updated it since, but at the time, was very, very clunky and difficult to do. I really needed their support in setting up our auto attendance and hunt groups, and it was not possible, for instance, to manage the busy lamp fields on the phones at all with their system, you had to use the manufacturer's interface, and really the support for that interface wasn't very good. Like I said, I understand about a month and a half after I left that they switched that interface, I haven't seen the new one, but if it's anything like the old one, the old one was awful.

How Capterra sources reviews
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User interface
No videos provided by vendor
175788 video thumbnail}
1 Video
149510
3 screenshots
175788
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

CallTools

Top Features
34/41
  • Callback Scheduling
  • Call Tagging
  • Call Transcription
  • Call Whispering
  • Interaction Tracking
  • Surveys & Feedback
  • Voice Recognition
  • Activity Tracking
  • Alerts/Escalation
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

Nextiva

20/41
Show Call Center Software Features +
CallTools
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Nextiva
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CallTools
  • By CallTools
  • Located in United States
  • Founded in 2014
Nextiva
  • By Nextiva
  • Located in United States
  • Founded in 2008
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