# Compare CallTools vs Squaretalk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CallTools and Squaretalk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/149510-219046/Call-Center-Software-vs-Squaretalk-Matrix --- # CallTools vs Squaretalk Features and Cost Comparison Last updated April 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CallToolsSquaretalk2/4 selected [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.9 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) [## CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Starting Price Contact vendor Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment SS EP Based on [156 reviews](#user-reviews) Positive 149 Neutral 6 Negative 1 [## Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.9 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Starting Price $25.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.9 Customer Service 4.9 Reviews Sentiment Based on [102 reviews](#user-reviews) Positive 101 Neutral 0 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,824 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Not enough reviews Feature ratings Call Center Management 4.9 Dashboard \-- Call Logging 4.9 Call Recording 4.9 Call Tracking 4.7 74%Fit Not enough reviews Feature ratings Call Center Management 4.7 Dashboard \-- Call Logging 4.8 Call Recording 4.8 Call Tracking 4.7 User satisfaction User satisfaction 4.8 User reviews[156](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Ease of use 4.7 Functionality 4.8 Value for money 4.8 Customer support 4.8 User satisfaction 4.9 User reviews[102](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Ease of use 4.9 Functionality 4.7 Value for money 4.7 Customer support 4.9 Price starts from Price starts from \-- - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects. Call us! Best for Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc. ## User reviews Pros & cons SS Sean S. Contact Center Manager > "Value, Call Dialer, Team, account management, secure system, customer support team is great, data management..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7107998) EP Elad P. Manager > "The platform feels a bit dated, especially the interface." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7071944) EP Elad P. Manager > "The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7071944) EP Elad P. Manager > "There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___7071944) Jason H. OWNER > "Both Mojo and Batch Dialer I was able to always get a tech agent back to me within a short time, not hours or days." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) Jason H. OWNER > "So I tried the software and it had sound issues, saving issues and it was clunky." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) PF Paul F. VP of Marketing > "We were all able to double our connections per day calling the same leads that we did on other softwares." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6837866) Jason H. OWNER > "I did notice delays in calls and dropped calls." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) JB Jordan B. Director of Inside Sales > "Even when we have the occasional issues the support team is on it asap and 99% of the time resolved within a..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6838958) CA Chanel A. Realtor > "There’s no mobile app, so I can’t dial from my phone" [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6569181) PF Paul F. VP of Marketing > "My favorite thing that has been the biggest game changer for us are the live filters." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6837866) JM Javier M. HR Manager > "So far the only thing I don't like that much is the warmimng up phone numbers period" [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6595879) RM Rita M. Licensed Insurance Agent > "It saves time and lets me connect with my contact who asked information in much better time" [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6454085) BL Brock L. Head of Operations > "None, other than the interface can be hard to do some functions on only because that calls for some in depth data..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6151246) JM Javier M. HR Manager > "We use it everyday and has helped us a lot generating new leads for our business." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6595879) RM Rita M. Licensed Insurance Agent > "For a while I did not need to call out that much and cancelled my subscription." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6454085) PF Paul F. VP of Marketing > "We’ve also been able to nourish our leads for longer." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6837866) EG Eli G. President > "Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___4306634) Jason H. OWNER > "First off, I use performance chromebooks and love them." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___6854605) KS Kris S. Customer Service Representative > "The only slight drawback to Prospective Dialer is that there is a small learning curve associated with using the..." [See full review](https://www.capterra.com/p/149510/Call-Center-Software/#Capterra___2197274) [View Reviews](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Paras G. Senior support manager > "Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7066981) KH Kevin H. IT Manager > "The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7102807) BM Brajesh M. Developer > "By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6717882) VR Verified Reviewer Manager > "We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7135986) Vikash M. Marketing officer > "They’ve recently added more self-service options to the portal, which speeds up admin work, and let managers customize their..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6476293) AP Albert P. CEO > "The previous app was a bit aged and needs to be much more user friendly." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6794997) Bharat S. Chief Executing Officer > "The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6630788) IO Ivanna O. Back Office Manager > "the absence of option calling back to us via mobile app or seeing the missed call" [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___5001897) VR Verified Reviewer Cashflow consultant > "The reporting and analytics features privide valuable insights into call performance and help us to optimize our strategies." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6337783) AK Anel K. IT Administrator > "Sometimes we got already spammed numbers." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6096411) DG Dejan G. Software Specialist > "Great phone calls quality, very easy for using and administering, as well as custom integrations." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7047571) AK Anel K. IT Administrator > "I am not sure if it is Squaretalk or carriers mistake." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6096411) Vikash M. Marketing officer > "Squaretalk made it easier to forward calls to other team members and escalate customer problems, which improved our resolution..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6476293) BK Bartosz K. Junior Data Engineer > "it is not possible to export selected columns in call history" [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___3926999) SF Sandy F. Engineering > "Good experience overall, I especially like the automation routines which help my daily workflow greatly" [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___7076983) JV Joaquin V. Marketing Manager > "Something I think they are missing is identifying who is calling from their platform." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___4777987) VR Verified Reviewer Marketing and Sales specialist > "I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce..." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___6637272) SC Sandra C. commercial coordinator > "So far I have no criticism of the system; except for two brief moments when the system failed to convert the call." [See full review](https://www.capterra.com/p/219046/Squaretalk-Matrix/#Capterra___3730878) [View Reviews](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) ## User interface 4.83 (156) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) 4.86 (102) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important CallTools 37/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/149510/Call-Center-Software/#features) Squaretalk 37/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/219046/Squaretalk-Matrix/#features) ### Recognition CallTools is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Auto DialerSoftware (2024)  Squaretalk is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support CallTools Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Squaretalk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CallTools - By CallTools - Located in United States - Founded in 2014 Squaretalk - By Squaretalk - Located in Israel - Founded in 2008 ## Popular Comparisons [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Contact vendor for pricing Price $199/month 4.8 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/136728-149510/Readymode-vs-Call-Center-Software) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.86 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 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(387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $25/month Price $90/month 4.7 Features 4.5 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-219046/Cloud-Predictive-Dialer-vs-Squaretalk-Matrix) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Contact vendor for pricing Price $25/month 4.8 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-149510/CallCenterNOW-vs-Call-Center-Software) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.86 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 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$25/month Price $15/month 4.7 Features 4.6 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-219046/LiveAgent-vs-Squaretalk-Matrix) [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/)[4.83 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) vs [JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Contact vendor for pricing Price $29/month 4.8 Features 4.1 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/149510-157853/Call-Center-Software-vs-JustCall) [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)[4.86 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) $25/month Price $199/month 4.7 Features 4.6 4.9 Ease of Use 4.7 [View full 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