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Whether you are a small business owner, a modern marketer or a rising-star entrepreneur, Ungapped lets you create exceptional customer experiences from day one so that you can grow your business.
Klaviyo serves businesses of all sizes with a DTC presence through seamless integrations with Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, Square Online, Mindbody, and hundreds more.
It's very easy to understand how to use and it's fun thanks to the modern layout. If you want to know how to use a function it's so easy to find a video-manual that shows it perfectly.
We do need more customer fields for transaction e-mails. So sad to leave Ungapped.
Nice product from a great company. They like what they are doing and it shows in their commitment to.
I don't like that we are not able to transfer templates between different accounts. Also there could be more templates.
It is very easy to use and it has all the functions that I need. Also, there is very good help from the support.
A bit different user interface, took some time to get in to it. Some options/parts are a bit tricky to find at first.
And the outstanding support. The're quick, easy to understand and very helpful.
Klaviyo is a pretty good email automation software. They have a lot of the same functions and abilities as all of the other guys so for me it came down to price when using them.
Pretty soon after that they changed their pricing structure and moved to a different fee base. That's when I lost my $20 and it would no longer be used toward my charges.
Customer service is amazing and so readily available via chat and they do seem to possess a great degree of knowledge about the product and its functionality/capabilities.
It's very hard to find flaws with the software.
The ease of set up and the ability to see results against the campaigns. It was up and running within 24hr and their onboarding was outstanding.
My biggest issue is how rudimentary the software is. API functions are weak and and the server bandwidth isn’t very much.
Email is gold when it comes to making sales, so having a reliable service that offers nice options is critical. I would definitely recommend.
They say that all the plans are the same and there are no hidden fees or add-ons.
Steve: My name's Steve, I'm the marketing manager at Base London footwear company. And I'm giving Klaviyo five stars. Before Klaviyo, we were using Mailchimp. It was okay to begin with, but we found we outgrew it. The functionality that we needed wasn't quite there for the customer data platform perspective. Also, the editing of the templates was a little bit rudimentary. Good platform, but we just needed to scale up. The reasons we went for Klaviyo. It had great integrations with Magento, which we were with at the time. We're now with Shopify, even better integrations with that. It had very flexible pricing model. It had an incredibly easy to use drag and drop editor. And it was especially good at editing for mobile first. But yeah, it just had a lot of features. And like I said, the price, the scaling price, made it easy to get on board with and then grow with as time goes on. It was incredibly easy to onboard Klaviyo. They have very detailed help articles on how to transition from something like Mailchimp, which I think a lot of people do. So importing all the customer data was very simple. Then I believe it was just a bit of code I think to add to Magento. On Shopify, it's even easier. I think that there's a Shopify plugin for it. So there wasn't really any dev work needed. I think it was all done in-house. First of all, Klaviyo is an incredible platform regardless of your business size, whether you are a small, medium business or an enterprise level. The flexible pricing makes it incredibly easy to start. It's very intuitive. There's a huge amount of features, that I don't even use yet. But as far as scheduling campaigns and stuff and building templates, pop-ups, managing your customer data, it's all there. And one of the best things about them is that they continually innovate and they seem to bring new features for no extra cost all the time. One thing I would say be careful of is as they introduce SMS, it is very easy to go over your usage, so be careful of that. But again, if you get bumped up automatically to another pricing level, you can just knock it down again the next month. So it is very flexible, very easy to use and I thoroughly recommend it.
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