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Call Tracker io vs Twilio: Which is a better fit?

Updated on February 5th, 2025
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Summary
Key features rated by users
Features selected based on 1,555 reviews from Call Recording users.
% Fit
Missing features
Not enough reviews
Feature ratings
Recording
NA
Call Transcription
NA
Call Routing
5.0
Call Center Management
NA
Call Monitoring
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Recording
4.2
Call Transcription
NA
Call Routing
4.5
Call Center Management
4.4
Call Monitoring
4.6
User satisfaction
4.8
User reviews19
Ease of use
4.8
Functionality
4.6
Value for money
4.8
Customer support
4.9
4.4
User reviews474
Ease of use
4.2
Functionality
4.5
Value for money
4.2
Customer support
4.1
Price starts from
Monthly subscription
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

Call Tracker is perfect for marketing agencies and data driven marketers managing call campaigns and want to optimize their marketing budget.

Businesses of all sizes that need cloud communication solutions in over 180 different countries.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-052547c1-b102-431f-6ba6-08dc6e28ad76
Allen E
President
5.0

Allen E.: I'm Allen, President of Premier Spine and Sport, and I give Twilio a five. Prior to using Twilio, we were texting our customers manually, which was very time-intensive trying to figure out who to text, when to text. It was nothing convenient about it or efficient, so we were looking for a solution to help us streamline our SMS campaigns efficiently. The reason we chose Twilio was because a lot of my other colleagues were using them. They had great experience with it. We looked at a couple other softwares, but honestly, Twilio just came out of top. Onboarding Twilio was really easy. It's just a matter of signing up for an account, getting a phone number, and then using their API to basically connect it to your software. But it was pretty easy to get started. If you're looking to do SMS campaigns with compliance, because I know there's a lot of rules now around spam messaging, just get Twilio. It saves you a lot of time, a lot of headache. They actually make sure that you don't get into the spam then.

How Capterra sources reviews
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User interface
No videos provided by vendor
180158 video thumbnail}
1 Video
149542
3 screenshots
180158
5 screenshots

Call Tracker io

2/43
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • CRM
  • Customizable Reports
  • Event Triggered Actions
  • File Transfer
  • Interaction Tracking
  • IVR
  • Live Chat
  • Multi-Channel Communication
  • On-Demand Recording
  • Performance Metrics
  • Predictive Dialer
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Recording
  • Reporting & Statistics
  • Scheduled Recording
  • Third-Party Integrations
  • Voice Mail
  • Caller ID
  • Call Routing
See All features
Hide Call Recording Software Features -

Twilio

Top Features
24/43
Show Call Recording Software Features +
Call Tracker io
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Twilio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Call Tracker io
  • By Call Tracker
  • Located in United States
  • Founded in 2017
Twilio
  • By Twilio
  • Located in United States
  • Founded in 2008
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