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Our program is catered towards portrait photographers, wedding photographers, and artists.
1. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 6. Aviation Maintenance 7. Electrical and Plumbing 8. Landscaping and much more
Very happy with the service and would recommend to anyone running a photography business that needs help staying on top of things.
Inquiries get lost because they are not marked as "answered" in the client portal. I hate that I have to create an entire workflow just to send client a contract.
I love how easy it is to use and how professional it looks to my clients. I also like that it's a Mobil friendly site.
No more wasting time copying and pasting emails and then checking my "sent" email messages to see if I actually did what I was supposed to. I literally could go on and on and on.
This software is amazing for photographers. I love the interface and how I can set up different workflows for clients.
Lack of communication about features and when they are supposed to be released.
Love that it has a location feature, other sites do not have this. I also love that you can customize your client profiles with pictures and the ease of the client questionnaires.
One time, Iris-Works had a glitch and would not load. I tried to contact them to see how long it would take to get the program up and running, but I had trouble reaching anyone by phone/email.
The scheduling feature is awesome as appointments can be rescheduled on the calendar, as well as in the client record. The customer service is somewhat good, which increases productivity.
These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support.
Their system is very user friendly and I love the customization for their format.
There were multiple errors resulting in missing invoices. We ended up abandoning that effort and resorting to pulling reports for the data needed.
As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.
You name it and it either is still not working or has broken multiple times in the last few months.
Aubree F.: Hi, I'm Aubree. I do Accounts Receivable for Appliance, Service, and Parts, and I give ServiceWorks a four out of five. Before we started using ServiceWorks, we used Swiftlink, and it was a little outdated. We used it mainly for inventory. It wasn't very good for being able to use with our technicians, or for scheduling, or anything that wise. We had to use multiple programs. Now, we can use one. We decided to use ServiceWorks because we were already using Swiftlink, and we were able to integrate over, and a lot of our information was able to come over very easily and not have to transfer all of our customer information. Getting started with ServiceWorks was pretty difficult, only because it is a new program. Our employees had to learn to use a new program. There was a lot of hiccups in the very beginning. We started when ServiceWorks initially began, so we were able to offer suggestions, which was really nice, but there was a lot of hiccups in the beginning, but now it's working a lot better. If you were thinking about using ServiceWorks, I would recommend that you start with the complete package, and then after you're able to use their complete package, they have an awesome thing where you can choose the features you want to use, which is great for your company. You can kind of choose what you want. Also, their customer service is amazing at helping you decide what you need and what you don't need. Definitely reach out to them. They're great about talking to you, working, walking you through everything.
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Iris Works
ServiceWorks
Top FeaturesIris Works
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