# Compare Route4Me vs DoorDash for Merchants 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Route4Me and DoorDash for Merchants based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/149633-229272/Route4Me-vs-DoorDash

---

# Route4Me vs DoorDash for Merchants Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Route4MeDoorDash for Merchants2/4 selected

[Route4Me](https://www.capterra.com/p/149633/Route4Me/)[4.5 (409)](https://www.capterra.com/p/149633/Route4Me/reviews/)

[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[4.1 (188)](https://www.capterra.com/p/229272/DoorDash/reviews/)

[## Route4Me](https://www.capterra.com/p/149633/Route4Me/)[4.5 (409)](https://www.capterra.com/p/149633/Route4Me/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [409 reviews](#user-reviews)

Positive

361

Neutral

19

Negative

29

[## DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[4.1 (188)](https://www.capterra.com/p/229272/DoorDash/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

4.2

Ease of Use

4.3

Customer Service

3.7

Reviews Sentiment

Based on [188 reviews](#user-reviews)

Positive

152

Neutral

10

Negative

26

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 1,659 reviews from food delivery software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

High performer

Feature ratings

Online Ordering

2.0

Order Management

4.3

Mobile Access

4.7

Food Delivery Dispatching

4.7

Delivery Tracking

4.5

84%Fit

Feature ratings

Online Ordering

4.3

Order Management

4.1

Mobile Access

4.4

Food Delivery Dispatching

4.1

Delivery Tracking

4.0

User satisfaction

User satisfaction

4.5

User reviews[409](https://www.capterra.com/p/149633/Route4Me/reviews/)

Ease of use

4.4

Functionality

4.3

Value for money

4.3

Customer support

4.5

User satisfaction

4.1

User reviews[188](https://www.capterra.com/p/229272/DoorDash/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

3.8

Customer support

3.7

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

It is designed for industries such as food and beverage, government services, oil and gas, parcel and courier, property services, healthcare, utilities and energy, and waste management.

Best for

United States

## User reviews

Pros & cons

CA

Courtney A.

Delivery Admin

> "I upload 100 some stops for 1 day give the site 6 drivers and 10hours per driver route4me takes that information..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7081634)

VR

Verified Reviewer

Lead Fiber Guardian

> "I do not like that I can not transport colors to the app and I can not get the stops bulk completed for the..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7087006)

DR

David R.

Senior Support Engineer

> "It is very convenient that the platform can be utilized standalone via the web UI, but it is even more convenient..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7101519)

JY

Jessica Y.

Routing Manager

> "The cost has increased a lot over our subscription, and the value overall for us has decreased due to this. "

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7077789)

VR

Verified Reviewer

Owner

> "The mobile app works great for drivers, and the real-time tracking feature gives excellent visibility over all..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7135018)

Joe S.

Senior Pastor

> "Software of this type is hard to navigate if it’s new to you."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7068535)

VR

Verified Reviewer

Volunteer - Routing

> "Route4Me has donated their software and expertise to help our nonprofit organization deliver 50,000 meals to the..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7068464)

LR

Linda R.

Balancing Team Member

> "Only occasionally, the viewing of the uploaded pics lag - as a result, it slows down my reporting process."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___6535384)

Katie A.

Photo Team Analyst

> "The ability to review multiple routes on the map and using the map to drag stops to update the routes is very..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7060276)

NA

Nicolae A.

owner

> "Ridiculous expensive"

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___6475663)

CA

Courtney A.

Delivery Admin

> "Helps a lot with organizing my delivery's no need to think about how to do the routes the site just takes over and..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7081634)

JF

Jose F.

Chief Mechanical Supervisor

> "the small map is difficult to see when you have more than 6 routes, it's almost gone when you are trying to move..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___4789369)

VR

Verified Reviewer

Owner

> "We save a lot of time by editing routes on route and not back in the office on paper at the end of the day"

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7080836)

KA

Kofi A.

Director

> "I don't think the optimisation is the best"

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___4811555)

Ronnie B.

Regional Manager

> "This feature is particularly helpful for viewing split routes as a single one, making it easier to optimize them."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7087349)

DP

David P.

Manager

> "data can come through incorrectly or drivers will experience issues loading with an old version of the app."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___4800826)

GS

Geoffrey S.

Owner

> "Also, if you mistakenly delete a route, the support team can retrieve it for you very quickly."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7135704)

DS

Dean S.

President

> "Route optimization does not optimize that well based on job deadline time."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___4779684)

SA

Serhat A.

Partner

> "Planning dynamic routes, customize it to your company needs is very useful."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7081396)

Denis P.

Manager

> "Not a lot, maybe some features with statistics not work well for me"

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___3847774)

Katie A.

Photo Team Analyst

> "For future enhancements, faster processing times would further maximize its operational value and efficiency."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7060276)

CS

Chris S.

Snow removal

> "What a rip off. If it was like $50 a month I’d pay for it but at this price I’m spending $7000 a year for this..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___3859266)

JW

Jacob W.

Logistics Coordinator

> "Their live support, and accounts teams, are responsive and proactive, addressing any issues that might arise."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___6850900)

FR

Fardousi R.

Volunteer Engagement Coordinator

> "There are multiple options which are mostly unhelpful and most of the time, the print outs do not include the notes..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___3138944)

JW

Jacob W.

Logistics Coordinator

> "The platform is proven to be reliable and efficient, allowing us to plan weekly routes with ease."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___6850900)

JW

Jason W.

Director print and logistics

> "Running route replays is a little clunky"

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___4775313)

SA

Serhat A.

Partner

> "It was handy solving order uploads and review as well"

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7081396)

RG

Rosine G.

Volunteer Coordinator

> "Occasionally when using Route4Me, I will need to input the excel file twice because the app will miss a route due..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___3149602)

MO

Miriam O.

Centralized Operations Support

> "They answer my questions and always fix any issues and answer all my questions."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7097368)

TP

Tom P.

delivery driver

> "Navigation doesn't recognise when you arrive at a point even if you select 'arrived' and departed' and just keeps..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2930762)

VR

Verified Reviewer

Owner

> "The platform is intuitive and the customer support team is responsive."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7135018)

JC

Jaime C.

Franchisee Owner 1800Flowers/ Conroy's

> "It does not upload the signature feature from my phone to the BMS system. "

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2937552)

VR

Verified Reviewer

Owner

> "Overall, Route4Me has been a great tool for our logistics operations."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7135018)

PL

Patty L.

Farmer

> "Before I had Route for me to deliver our farm good's it took much longer to deliver & find home address in L.A ."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___3123457)

MM

Mike M.

IT

> "The interface is not complicated at all, once I learned how to use it. "

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7148365)

DT

Darryl T.

Courier

> "The route planning is ridiculous."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___4304441)

CA

Courtney A.

Delivery Admin

> "Using it is easy and there lots of tutorials if needed."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7081634)

CS

Chris S.

Snow removal

> "So really your not saving money."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___3859266)

CA

Courtney A.

Delivery Admin

> "Been using Route4me for 6 years going on 7. value for the money we spend on it it's definitely worth it."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7081634)

TP

Tom P.

delivery driver

> "Optimisation doesn't seem to fix the start and end points even if you ask it to"

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2930762)

Ronnie B.

Regional Manager

> "The initial setup is simple and user-friendly."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7087349)

MB

Mike B.

IT Manager

> "Sometimes the pages are slow to render on desktop devices. "

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___3151042)

SA

Serhat A.

Partner

> "The user experience is seamless, intuitive, and fast."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7081396)

JG

Jacob G.

none

> "Issued with routing in the suburbs caused some delays."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___3087564)

LV

LUIS V.

Logistics Supervisor

> "Easy to use interface and features, meets all of our needs with efficiency."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___6860539)

UD

Ulisses D.

director

> "The post code accuracy also is not that good."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___3269739)

MM

Mike M.

IT

> "We just got started, but the app is very helpful and easy to use. "

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___7148365)

TE

Tyler E.

Sales rep

> "Sometimes it is slow to process and needs to be refreshed."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2929942)

AK

Andy K.

route manager

> "The route optimization lets my drivers know the best way to complete their routes and helps our company be more..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___4499333)

TW

Tim W.

Home Insurance Inspector

> "I don’t like having to load up old routes just to see the stops, sometimes it would be helpful to see an address..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2750292)

LV

LUIS V.

Logistics Supervisor

> "Very happy with their products and services."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___6860539)

VC

Veronica C.

Independent Insurance Specialist

> "The automated voice was very annoying. "

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2940106)

LR

Linda R.

Balancing Team Member

> "My personal experience has been overall "excellent" with resolving issues in a timely manner!"

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___6535384)

ER

Edward R.

Courier

> "On the app you can’t color code business, residential, pickups."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2780493)

BC

Brenda C.

Logistics Coordinator

> "Moving locations from route to route in route maps is extremely helpful, however if the dates for the route are..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___4793016)

TG

Tim G.

President

> "Some of the analytics are unavailable, again, unless you pay fo them. "

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2551360)

Kimberly B.

Delivery

> "I love route 4 me all of the features work so well getting me to and from my destinations w added features such as..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___4786181)

GW

Genevieve W.

National Retail Brand Manager

> "I could not do my job as easily and efficiently if I did not have a route for me"

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2675609)

GL

George L.

Implementations Manager

> "I have never experienced the degree of responsiveness and aid that Route4Me provides to its customers, they are..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___4790396)

DS

Dani S.

Ops

> "There are errors and the training is not that easy to use - the additional costs also amount very quickly..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2712520)

GL

George L.

Implementations Manager

> "Route optimisation is great, dashboarding is great, data capture is great, features on offer are endless - but well..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___4790396)

TS

Toni S.

Real estate Agent

> "It doesn’t allow me to designate order."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2381207)

KA

Kofi A.

Director

> "Routing on the Route4me is so much better"

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___4811555)

MC

Michael C.

President

> "Cannot manage orders (only stops)."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2706095)

AH

Austin H.

Regional Manager

> "It not only plans the routes, but gives you great insight into planning the day for your drivers in advance."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___4782949)

DS

Dani S.

Ops

> "Its been good but the plans are inflexible and the issue above has stopped me getting the most I can out of it."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2712520)

VR

Verified Reviewer

Health and Safety Coordinator

> "That we can easily and quickly create routes with multiple stops for our drivers and reduces wait times for our..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___3184681)

DT

Douglas T.

Manager

> "Support is worthless and today I did an online support session with \[SENSITIVE CONTENT HIDDEN\] and was not helpful..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2467806)

Denis P.

Manager

> "I had a few specific situation from errors to idea to integrations and support team helps every time."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___3847774)

BC

Betsy C.

Vice Empress

> "A blunt instrument. And again, the nagging to give up my personal information."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2750662)

MR

Miguel R.

Business Development Mngr

> "the job is excellent and very useful, I think that due to the number of vehicles we use and the way it performs the..."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___3611955)

GW

Gail W.

REALTOR

> "The price is too high."

[See full review](https://www.capterra.com/p/149633/Route4Me/#Capterra___2618574)

[View Reviews](https://www.capterra.com/p/149633/Route4Me/reviews/)

Frankie S.

Consultant

> "I've used it across different states and in different cities, it has given me access to different restaurants..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6886249)

SC

Shirita C.

Therapist

> "Having to pay an extra fee to have my food delivered directly to me as opposed to them merging my order with..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6690410)

KC

Keleigh C.

Esthetician

> "I like the amount of options with different pricing, also DashPass is nice."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6827090)

CF

Chelsey F.

Customer

> "Supposed to deliver 2 hrs before and never came and then tried to go to a store after they closed to pick up..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___7003643)

Jerad C.

Freelance Photographer

> "What I like about door dash, as a customer, is being able to have food delivered to me for a reasonable price."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6505123)

JW

Jamie W.

Occupational Therapist

> "Customer service or “help” is often not the best. When orders arrived spilled in the bag or smelling of..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6744012)

JW

Jamie W.

Owner

> "It helps us get our food and beverage items delivered to our customers as we are not able to hire a delivery..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___5004852)

DR

Donald R.

Country manager

> "No customer interaction if an order is unavailable or changes."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6824333)

AA

Afsheen A.

Owner

> "Overall it's nice once we need food item urgently, we were new in Canada, we don't have car yet and they..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6621948)

SF

Sarah F.

Owner

> "My least favorite thing about door dash is the customer service, they act like they just don't care and are..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6840622)

JR

Jessica R.

Owner

> "It brought in new customers that otherwise wouldn't have tried us as well. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6839612)

CS

Candace S.

Assistant

> "I dont reccomend getting anything frozen like ice cream or ice cause when you get it its melted and door dash..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6308992)

JR

Jessica R.

Owner

> "It integrated well on our website and was easy to set up."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6839612)

BD

Blake D.

Director

> "They have so much extra fees that make you want to just drive and get it"

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6830751)

CT

Chelsey T.

Entrepreneur

> "The convenience of having most restaurants delivered to my house."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6513011)

SR

Shashi R.

School

> "They canceled my order and took my food - it was picked up but never delivered ."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6500879)

DJ

Douarou J.

Artist producer

> "I like use doordash to oder food in the app is the best"

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6539382)

DM

Denise M.

Other

> "After a full hour of waiting, they sent a notification saying it was cancelled."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6717650)

JS

Jacqueline S.

Self

> "Easy to use and schedule driving blocks that are available."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6802859)

LC

Linda C.

Asst. Mgr

> "The address thwy delivered to was missing a number."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6501867)

JR

Jessica R.

Owner

> "Doordash is easy to use for both the consumer and the business. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6839612)

NO

Nicky O.

Independent Stylist

> "I think it is unfair that DoorDash tells you when your food will deliver and still haven’t assigned a driver I..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6241200)

JW

Jamie W.

Occupational Therapist

> "It’s easy and only takes a few pushes of a button to order."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6744012)

PS

Pebbles S.

Insurance Agent

> "Due to many circumstance your order can be delayed."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6629931)

TS

Toylin S.

Seasoning Blends

> "Door Dash is a fantastic ordering/delivery service."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6397307)

KV

King V.

Owner

> "They should ask to substitute the product or cancel my order."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6654762)

VR

Verified Reviewer

Co-Owner

> "DoorDash really helped us get our food business going!"

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6470309)

LC

Linda C.

Asst. Mgr

> "It cost me over 45 00 and they DID NOT refund my money."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6501867)

LS

Leila S.

Research Scientist

> "I like the fact that we can order from different restaurant at once and get them delivered at the same time."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6054892)

DL

Darcy L.

Finance

> "There is a major issue with Door Dash."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6485474)

AI

Alexander I.

Managing Attorney

> "DoorDash is a convenient and relatively affordable option to get restaurant food and groceries delivered to..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6157875)

TF

Tommy F.

Owner

> "The price they charge is outrageous they take advantage of the driver delivery workers they get nothibg for..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6048026)

HL

Heather L.

Office Manager

> "We like to be able to utilize DoorDash when we cannot break away from the office to go get lunch."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___5068226)

VR

Verified Reviewer

Head of Digital Marketing

> "accountAdded a $50 gift card and two credit cards and they've taken my $50 voucher so I can't use it."

[See full review](https://www.capterra.com/p/229272/DoorDash/#GetApp___6091800)

KC

Kimberly C.

Regional Sales Manager West

> "I travel for work and DoorDash is my go to for food delivery."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6052068)

DN

Dawn N.

None

> "The pizza had not been made, but they still refused to refund me."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6346053)

JW

Jamie W.

Occupational Therapist

> "Easy, convenient, communication options with driver"

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6744012)

MK

Malika K.

Owner

> "Onetime my order was left at the wrong place, the picture sent had wrong address but order itself had right..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6105073)

TS

Toylin S.

Seasoning Blends

> "Great customer service."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6397307)

DL

Darcy L.

Finance

> "Another food order from Cub - they went to a completely wrong address. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6485474)

NO

Nicky O.

Independent Stylist

> "I like that I can choose from different stores for delivery."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6241200)

DL

Darcy L.

Finance

> "Their GPS program is messed up. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6485474)

KB

Karen B.

School Psycholigist

> "It is available for quick delivery for items you need right away."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4811376)

JW

Janine W.

Manager

> "They stole food refused a refund."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6504832)

AZ

Alexis Z.

Teacher

> "There are also promotions that can be used, which makes the experience better."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6073454)

GS

Gyanpreet S.

Na

> "They don’t take action on the mistakes done by the dasher."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6761795)

LS

Leila S.

Research Scientist

> "Overall, I like doordash because of the several options that I have to order from."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6054892)

TA

Tayeb A.

CEO

> "Sometimes you might get a wrong item if the store made a mistake, I received the wrong drink a few times just..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6218095)

KD

Kathleen D.

Owner

> "Minus some small issues overall it’s still useable for all end users. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6005349)

DL

Darcy L.

Finance

> "They wouldn’t return it to the store either. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6485474)

KC

Kimberly C.

Regional Sales Manager West

> "DoorDash is very easy to use and their customer service is always helpful if there is a problem."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6052068)

DL

Darcy L.

Finance

> "I will never purposely order thru Door Dash. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6485474)

ST

Shashank T.

Sr BA

> "I have used its competitor services in multiple areas, but they are all so far behind Doordash. When Doordash..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___3829057)

CF

Chelsey F.

Customer

> "Customer service is horrible."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___7003643)

FR

Felicia R.

BOM

> "Love how easy it is to order food and have delivered, especially when I get busy at work."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6041437)

KN

Keith N.

Assistant Project Manager

> "The second call I asked to first not get hung up on, then re-explained everything yet another time and had to..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6269898)

KD

Katarzyna D.

Restaurant Associate

> "Many problems as lack of time for eat in, delivery is one of the most convenient option during my working..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4187389)

MK

Malika K.

Owner

> "The other time they refused to help after my order was cancelled after the restuarant accepted it and we..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6105073)

AS

Ayush S.

Student

> "I am a student doing my masters in software development, this software has helped me understanding the various..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___2893941)

KN

Keith N.

Assistant Project Manager

> "I never got an email all weekend, so I called again on Monday, having to re-explain everything again, which..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6269898)

AH

Ali H.

Shift Lead

> "DoorDash makes anything easy to order and process payments."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___5082797)

DL

Darcy L.

Finance

> "They tried to deliver a wrong order. "

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6485474)

MJ

Mike J.

Editor / Producer

> "I use it especially when I want to order from a specific restaurant or they have a good promo to use."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4754785)

RC

Rohan C.

Reviewer

> "I don't like that most of the places are very expensive as I have to pay so much for chicken sandwiches but..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6191993)

SM

Stacey M.

Grant Coordinator

> "Being able to keep my work momentum going and not having to worry about eating well and having access to..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4323737)

MP

Michael P.

Tech analyst

> "I tried and got a message saying compensation could not be given i called them back and was told the same..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4803467)

AS

Ayush S.

Student

> "I personally love the various filter options that are provided for selecting the various cuisines, delivery..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___2893941)

GS

Gyanpreet S.

Na

> "Irresponsible and unprofessional."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6761795)

JB

Julie B.

Asset Manager

> "Fast service and great restaurant selections."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6020878)

Jerad C.

Freelance Photographer

> "There isn't really anything that I don't like about door dash."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6505123)

RR

Rudy R.

Managing Director

> "It helps order from little known restaurants."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4741308)

SR

Shashi R.

School

> "Horrible service and did not even apologize."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6500879)

SO

Stephanie O.

Restaurant worker

> "I like how easy it is for you to make orders online plus when I was a new user I was given some money off my..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4356933)

DM

Denise M.

Other

> "Horrible."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6717650)

AZ

Alexis Z.

Teacher

> "It is easy to communicate with the driver."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6073454)

JW

Janine W.

Manager

> "Awful."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6504832)

MC

Matt C.

Owner

> "The software works great and is convenient for ordering food online."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4522534)

VR

Verified Reviewer

Head of Digital Marketing

> "Support do not follow up as promised and they seem to be reading off scripts or don't care about service..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#GetApp___6091800)

LB

Leila B.

Program Manager

> "It is intuitive to use the website or app as both a customer/user and as a Dasher/delivery person."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___4628399)

KN

Keith N.

Assistant Project Manager

> "I will no longer be using Doordash after the nonsense I've had to deal with getting charged for food I never..."

[See full review](https://www.capterra.com/p/229272/DoorDash/#Capterra___6269898)

[View Reviews](https://www.capterra.com/p/229272/DoorDash/reviews/)

## User interface

[Route4Me](https://www.capterra.com/p/149633/Route4Me/)

4.46 (409)

[DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)

4.10 (188)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Route4Me

Top features

24/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Credit Card Processing
-   Customer Database
-   Customer History
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Delivery Tracking
-   Discount Management
-   Dispatch Management
-   Electronic Payments
-   Employee Management
-   Food Delivery Dispatching
-   For Restaurants
-   Generative AI
-   Geographic Maps
-   Geolocation
-   Gift Card Management
-   Inventory Management
-   Inventory Tracking
-   Kitchen/Menu Management
-   Live Tracking
-   Location Tracking
-   Loyalty Program
-   Mobile Access
-   Mobile Alerts
-   Multi-Location
-   Online Ordering
-   Order Entry
-   Order Management
-   Order Processing
-   Order Tracking
-   Point of Sale (POS)
-   Promotions Management
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Reporting
-   Real-Time Updates
-   Reporting/Analytics
-   Reporting & Statistics
-   Route Management
-   Route Optimization
-   Routing
-   SMS Messaging

[See all features](https://www.capterra.com/p/149633/Route4Me/#features)

DoorDash for Merchants

14/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Barcode/Ticket Scanning
-   Credit Card Processing
-   Customer Database
-   Customer History
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Delivery Tracking
-   Discount Management
-   Dispatch Management
-   Electronic Payments
-   Employee Management
-   Food Delivery Dispatching
-   For Restaurants
-   Generative AI
-   Geographic Maps
-   Geolocation
-   Gift Card Management
-   Inventory Management
-   Inventory Tracking
-   Kitchen/Menu Management
-   Live Tracking
-   Location Tracking
-   Loyalty Program
-   Mobile Access
-   Mobile Alerts
-   Multi-Location
-   Online Ordering
-   Order Entry
-   Order Management
-   Order Processing
-   Order Tracking
-   Point of Sale (POS)
-   Promotions Management
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Notifications
-   Real-Time Reporting
-   Real-Time Updates
-   Reporting/Analytics
-   Reporting & Statistics
-   Route Management
-   Route Optimization
-   Routing
-   SMS Messaging

[See all features](https://www.capterra.com/p/229272/DoorDash/#features)

### Recognition

Route4Me is recognized as a top-rated tool in 3 Capterra Shortlist reports

DoorDash for Merchants is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Route4Me

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

DoorDash for Merchants

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Route4Me

-   By Route4Me
-   Located in United States
-   Founded in 2009

DoorDash for Merchants

-   By DoorDash
-   Located in United States
-   Founded in

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