Extole vs Loyalty+: Which is a better fit?

I have only been using extole for almost a year after being transferred and I worked with two amazing CSMs who have been helping me navigate around and share insights regarding our program.

Integration was a huge headache and extremely frustrating.

The onboarding experience along with the cutover to our new website both went smoothly, so thank you to Extole for being a wonderful partner and helping us meet our sales/business goals.

The lack of a completely separate staging environment.

Fantastic patience working with our procurement, legal, and IT security to get the paper signed. Fantastic support to implement the product between multiple cross functional teams.

Reports could be more intuitive. Lingo used is sometimes confusing.

We love how their support team continues to suggest ways to improve conversions and they have been willing to A/B test new ideas to make sure we are going with the best option.

Jannick J

Project Manager

As there is no integration yet with our CRM systems, some tasks that we need to do know are redundant. But after the full integration this will change.

The ease of deploying it and platform having good capabilities built in.

It's too vast in its features. Hence, their services have been broken down into small individual modules.

B. the ability to assist the client to implement the best business practices through their system. C. easy and convenience of implementation.

Nuraeni N

Head OF CRM Ops, Partnership and Contact Center

In our first year there were many difficulties and many obstacles with the system, but now in our second year things are working more smoothly.

The software has great features and is highly customizable and fit into any POS systems.

We have 2 brands that are having different characteristics and we had difficulty to implement the same point scheme that we wanted to implement.

We can get the report super easily, more over we can add the other variables what we needed.