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Sideline vs Vonage Business Communications: Which is a better fit?

Updated on January 5th, 2025
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Summary
Key features rated by users
Features selected based on 3,329 reviews from Telephony users.
% Fit
Missing features
Not enough reviews
Feature ratings
VoIP Connection
4.7
VoIP
5.0
Call Routing
NA
Call Center Management
NA
Call Recording
NA
% Fit
Not enough reviews
Feature ratings
VoIP Connection
4.0
VoIP
2.7
Call Routing
3.8
Call Center Management
3.9
Call Recording
4.1
User satisfaction
3.8
User reviews64
Ease of use
3.8
Functionality
3.8
Value for money
3.7
Customer support
3.4
4.0
User reviews313
Ease of use
4.1
Functionality
4.1
Value for money
3.8
Customer support
3.7
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Sideline is a cloud-based business phone system designed for entrepreneurs, remote workers, and more.

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Ross A
owner
5.0

Ross A: Hi, I'm Ross. I'm the owner of the business. I give Sideline a five out of five. If you want to get more reviews like this, click the link below. Before Sideline, I was using my landline through Comcast, and I switched to Sideline because it had way more features. It was one eighth of the price and I was also able to have it... answer remotely through my cell phone anytime I needed it. I didn't have to just be tied to the spot. I chose Sideline because it had all of the features I was looking for, call waiting, forward to voicemail, text to voicemail. I could manage the greetings, I could have different times for when I was in class versus when the school was closed. It just gave me all the features that I had in my previous, plus about 10 more, without it costing anything extra. Setting Sideline up was very easy. It was basically just plugging in my phone number. They did most of the setup on the back end. I had to go in and record my greetings and set up my text, my auto text messages. Sideline has been great. I've been using it for about four years now. In the entire four years, I've only had maybe one or two dropped calls, and that was probably more of a network thing than them. The program works flawlessly. It's very inexpensive. It has lots and lots of features. I couldn't recommend them enough. I have been approached by multiple other platforms, and checking them out they don't come close to the features and the pricing.

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video-b000b3fa-26ce-4f18-f536-08d97fb77695
Shawn B
IT Architect
5.0

Shawn B.: Hi, my name is Shawn, I'm an IT solutions architect, and I give a five for Vonage Business Solutions. For more videos like this and more reviews like this, click on the link below. So before using Vonage, we were using Cable Vision's homegrown system, I forget what the name was, but it would give you three or four lines, phone lines, and they would expect those phone lines to be tied down to phones, so if you ever moved from one location to the other, you'd have to call back and basically reprogram the phones. It wasn't working for us because our team was growing and a lot of the people would move around the office space and we would have to be on the phone somewhere very often, so that was one of the hurdles. One of the many reasons we went ahead with Vonage is because unlike traditional key line systems, where you would have to purchase a lot of the phone equipment and also the phone servers and put them in the back and then have somebody come in and build it and configure it, Vonage was in the cloud. So they will just ship you the phones, pre-programmed with your extension, with your name, and you could plug it anywhere in the network, just like a computer, and your phone would just be part of this internet PBX, so to speak. Initially, we never integrated or communicated with a voice-over IP service before, so the first time it was just a little, I would say, a little learning curve, but by the second or third phone, we just knew what had to be done and it was a breeze. And every time after that, we went up to about 11 phones or 11 extensions, and then after COVID, we scaled down to about six, but it was extremely easy. In fact, not only was it so great for us, we started selling Vonage Business Systems to a lot of our small business clients because we are in the IT space. So, very honestly, Vonage is a no-brainer. There isn't any upfront investment. There isn't a long turnover. I would suggest that anybody who is interested, whether it's a one man shop or a 50 man business, they could just pick up the phone, call Vonage and be they'll able to help them get a big company look, so it's really a no-brainer.

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User interface
149773 video thumbnail}
1 Video
159047 video thumbnail}
1 Video
No screenshots provided by vendor
159047
2 screenshots

Sideline

5/35
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • CRM
  • Customizable Reports
  • Interaction Tracking
  • IVR
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Predictive Dialer
  • Real-Time Monitoring
  • Reporting/Analytics
  • Text to Speech
  • Third-Party Integrations
  • Video Conferencing
  • Call Monitoring
  • SMS Messaging
  • Voice Mail
  • VoIP
  • VoIP Connection
See All features
Hide Telephony Software Features -

Vonage Business Communications

Top Features
18/35
Show Telephony Software Features +

Sideline

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Vonage Business Communications

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Sideline
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Vonage Business Communications
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sideline
  • By Pinger
  • Located in United States
  • Founded in 2006
Vonage Business Communications
  • By Vonage
  • Located in United States
  • Founded in 2001
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