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Sideline vs GoTo Connect: Which is a better fit?

Updated on February 2nd, 2025
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Summary
Key features rated by users
Features selected based on 3,336 reviews from Telephony users.
% Fit
Missing features
Not enough reviews
Feature ratings
VoIP Connection
4.7
VoIP
5.0
Call Routing
NA
Call Center Management
NA
Call Recording
NA
% Fit
Not enough reviews
Feature ratings
VoIP Connection
4.2
VoIP
--
Call Routing
4.2
Call Center Management
4.6
Call Recording
4.7
User satisfaction
3.8
User reviews64
Ease of use
3.8
Functionality
3.8
Value for money
3.7
Customer support
3.4
4.5
User reviews667
Ease of use
4.4
Functionality
4.5
Value for money
4.4
Customer support
4.6
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Sideline is a cloud-based business phone system designed for entrepreneurs, remote workers, and more.

Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Ross A
owner
5.0

Ross A: Hi, I'm Ross. I'm the owner of the business. I give Sideline a five out of five. If you want to get more reviews like this, click the link below. Before Sideline, I was using my landline through Comcast, and I switched to Sideline because it had way more features. It was one eighth of the price and I was also able to have it... answer remotely through my cell phone anytime I needed it. I didn't have to just be tied to the spot. I chose Sideline because it had all of the features I was looking for, call waiting, forward to voicemail, text to voicemail. I could manage the greetings, I could have different times for when I was in class versus when the school was closed. It just gave me all the features that I had in my previous, plus about 10 more, without it costing anything extra. Setting Sideline up was very easy. It was basically just plugging in my phone number. They did most of the setup on the back end. I had to go in and record my greetings and set up my text, my auto text messages. Sideline has been great. I've been using it for about four years now. In the entire four years, I've only had maybe one or two dropped calls, and that was probably more of a network thing than them. The program works flawlessly. It's very inexpensive. It has lots and lots of features. I couldn't recommend them enough. I have been approached by multiple other platforms, and checking them out they don't come close to the features and the pricing.

How Capterra sources reviews
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video-378bcf6a-cf94-495c-4086-08d9fd71ef25
Jordan B
VP
5.0

Jordan B.: Hi, my name is Jordan, vice president of a home furnishings retailer, and I give GoToConnect five out of five stars. For more reviews like this, click below. We wanted to be able to have multi-site communication via the voiceover IP phone system, and also be able to work from home in everything going on with the pandemic and ice storms in our part of the world. We just want to be able to connect all of our locations via one phone system with a shared hold park line and provide the same experience across all the locations, instead of having phone systems, we're having to buy and manage on site. I really like the control. We're able to make dynamic changes and they're updated quickly. So if we have an hours change or inclement weather holiday, or I need to get something changed for the phone system quickly, I'm able to do so, and then push the information to the phone as well as dial plans, being able to have an automated attend and push. We had a scenario recently where one of my stores internet system was down. So we were able to route all the calls to my other location and still be able to take care of those clients. As with everything, It is not cheap. It can be a little spendy and some of the interactions we've had on the front end here, you're dealing with a large company. So if they bill you incorrectly, you've got to work through that a little bit and it can be a little challenging.

How Capterra sources reviews
View all video reviews
User interface
149773 video thumbnail}
1 Video
163604 video thumbnail}
1 Video
No screenshots provided by vendor
163604
5 screenshots

Sideline

5/35
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • CRM
  • Customizable Reports
  • Interaction Tracking
  • IVR
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Predictive Dialer
  • Real-Time Monitoring
  • Reporting/Analytics
  • Text to Speech
  • Third-Party Integrations
  • Video Conferencing
  • Call Monitoring
  • SMS Messaging
  • Voice Mail
  • VoIP
  • VoIP Connection
See All features
Hide Telephony Software Features -

GoTo Connect

Top Features
22/35
Show Telephony Software Features +
Sideline
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
GoTo Connect
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sideline
  • By Pinger
  • Located in United States
  • Founded in 2006
GoTo Connect
  • By GoTo
  • Located in United States
  • Founded in 2003
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