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Sideline vs Nextiva: Which is a better fit?

Updated on February 7th, 2025
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Summary
Key features rated by users
Features selected based on 2,363 reviews from Business Phone Systems users.
% Fit
Missing features
Not enough reviews
Feature ratings
Call Routing
NA
Mobile Access
4.5
Call Transfer
NA
Call Recording
NA
Call Center Management
NA
% Fit
Missing features
Feature ratings
Call Routing
4.8
Mobile Access
4.6
Call Transfer
NA
Call Recording
4.6
Call Center Management
4.7
User satisfaction
3.8
User reviews64
Ease of use
3.8
Functionality
3.8
Value for money
3.7
Customer support
3.4
4.6
User reviews909
Ease of use
4.6
Functionality
4.6
Value for money
4.6
Customer support
4.6
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Sideline is a cloud-based business phone system designed for entrepreneurs, remote workers, and more.

Businesses of any size who want to better connect with their customers.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Ross A
owner
5.0

Ross A: Hi, I'm Ross. I'm the owner of the business. I give Sideline a five out of five. If you want to get more reviews like this, click the link below. Before Sideline, I was using my landline through Comcast, and I switched to Sideline because it had way more features. It was one eighth of the price and I was also able to have it... answer remotely through my cell phone anytime I needed it. I didn't have to just be tied to the spot. I chose Sideline because it had all of the features I was looking for, call waiting, forward to voicemail, text to voicemail. I could manage the greetings, I could have different times for when I was in class versus when the school was closed. It just gave me all the features that I had in my previous, plus about 10 more, without it costing anything extra. Setting Sideline up was very easy. It was basically just plugging in my phone number. They did most of the setup on the back end. I had to go in and record my greetings and set up my text, my auto text messages. Sideline has been great. I've been using it for about four years now. In the entire four years, I've only had maybe one or two dropped calls, and that was probably more of a network thing than them. The program works flawlessly. It's very inexpensive. It has lots and lots of features. I couldn't recommend them enough. I have been approached by multiple other platforms, and checking them out they don't come close to the features and the pricing.

How Capterra sources reviews
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video-079cf02b-eabb-40a9-a055-08db81a1ccb5
Sully S
Principal
3.0

Sully: Hi, my name's Sully and my rating for Nextiva is a three. We're a web development company with seven people worldwide, four in the US. We used Nextiva up until about a year ago when we moved offices, and the new office required a different telephone company, but we were using them for VoIP services. The pricing was competitive with every major carrier, so I did like that. Nextiva's interface, and I believe that they have updated it since, but at the time, was very, very clunky and difficult to do. I really needed their support in setting up our auto attendance and hunt groups, and it was not possible, for instance, to manage the busy lamp fields on the phones at all with their system, you had to use the manufacturer's interface, and really the support for that interface wasn't very good. Like I said, I understand about a month and a half after I left that they switched that interface, I haven't seen the new one, but if it's anything like the old one, the old one was awful.

How Capterra sources reviews
View all video reviews
User interface
149773 video thumbnail}
1 Video
175788 video thumbnail}
1 Video
No screenshots provided by vendor
175788
5 screenshots

Sideline

6/50
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Automated Attendant
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Customizable Caller ID
  • Customizable Reports
  • Fax Management
  • Interaction Tracking
  • IVR
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • PBX
  • Predictive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting & Statistics
  • Third-Party Integrations
  • Video Conferencing
  • Call Logging
  • Call Monitoring
  • Contact Database
  • Employee Directory
  • Mobile Access
  • SMS Messaging
See All features
Hide Business Phone Systems Software Features -

Nextiva

Top Features
29/50
Show Business Phone Systems Software Features +
Sideline
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Nextiva
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sideline
  • By Pinger
  • Located in United States
  • Founded in 2006
Nextiva
  • By Nextiva
  • Located in United States
  • Founded in 2008
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