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Sales and Marketing, Customer Support, Customer Engagement, Business Phone Calls, Tele-Marketing Agents, Call Centers, Contact Centers, Recruiters, Tele-Calling Agents
Sideline is a cloud-based business phone system designed for entrepreneurs, remote workers, and more.
I have not had it for a super long duration but for now its seamless integration with Bigin is great and the pricing is good too.
We also struggle with the missed calls as we do not want missed calls creating tickets in Zoho Desk, unless there is a voicemail.
Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable.
Terrible system; terrible support; not ready for prime time. Good concept; very poor execution.
Its been good so far and I am hoping this changes to great in the near future.
There is lack of guidance on how to do 10DLC compliance certification correctly.
My overall experience with Zoho Voice has been very positive. It’s a robust tool that has greatly improved the efficiency of our customer service team by simplifying call management.
They will steal your money and your phone number and hold them and not refund your money.
I love that Sideline works just like my regular cell phone number. It's easy to use and you can text too, which is a plus.
The messages that get from SIDELINE are confusing me with perceived missed calls and or messages from prospective clients.
What I like most about Sideline is the ability to have an alternate phone number right on my current mobile device that I use strictly for my business.
I bought a new phone and had to transfer my app. I was unable to sign in, had multiple errors.
I liked having two lines while carrying one cellphone. I liked it being anonymous to the party I was making business with.
But right now, there is a major problem - Sideline signed me out of my app. I didn't know it, I received no notice of it.
I like how I can customize so many features. Everything from voicemail greetings, to text message signatures.
My business number is with sideline so we need to stay, but the issues with the app and customer service make it an awful experience.
Ross A: Hi, I'm Ross. I'm the owner of the business. I give Sideline a five out of five. If you want to get more reviews like this, click the link below. Before Sideline, I was using my landline through Comcast, and I switched to Sideline because it had way more features. It was one eighth of the price and I was also able to have it... answer remotely through my cell phone anytime I needed it. I didn't have to just be tied to the spot. I chose Sideline because it had all of the features I was looking for, call waiting, forward to voicemail, text to voicemail. I could manage the greetings, I could have different times for when I was in class versus when the school was closed. It just gave me all the features that I had in my previous, plus about 10 more, without it costing anything extra. Setting Sideline up was very easy. It was basically just plugging in my phone number. They did most of the setup on the back end. I had to go in and record my greetings and set up my text, my auto text messages. Sideline has been great. I've been using it for about four years now. In the entire four years, I've only had maybe one or two dropped calls, and that was probably more of a network thing than them. The program works flawlessly. It's very inexpensive. It has lots and lots of features. I couldn't recommend them enough. I have been approached by multiple other platforms, and checking them out they don't come close to the features and the pricing.
Zoho Voice
Top FeaturesSideline
Zoho Voice
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Sideline
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