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Zoho Voice vs Sideline: Which is a better fit?

Updated on January 26th, 2025
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Summary
Key features rated by users
Features selected based on 3,333 reviews from Telephony users.
% Fit
Not enough reviews
Feature ratings
VoIP Connection
3.9
VoIP
1.0
Call Routing
3.9
Call Center Management
3.9
Call Recording
4.0
% Fit
Missing features
Not enough reviews
Feature ratings
VoIP Connection
4.7
VoIP
5.0
Call Routing
NA
Call Center Management
NA
Call Recording
NA
User satisfaction
4.0
User reviews45
Ease of use
4.2
Functionality
3.6
Value for money
3.8
Customer support
4.2
3.8
User reviews64
Ease of use
3.8
Functionality
3.8
Value for money
3.7
Customer support
3.4
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Sales and Marketing, Customer Support, Customer Engagement, Business Phone Calls, Tele-Marketing Agents, Call Centers, Contact Centers, Recruiters, Tele-Calling Agents

Sideline is a cloud-based business phone system designed for entrepreneurs, remote workers, and more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Ross A
owner
5.0

Ross A: Hi, I'm Ross. I'm the owner of the business. I give Sideline a five out of five. If you want to get more reviews like this, click the link below. Before Sideline, I was using my landline through Comcast, and I switched to Sideline because it had way more features. It was one eighth of the price and I was also able to have it... answer remotely through my cell phone anytime I needed it. I didn't have to just be tied to the spot. I chose Sideline because it had all of the features I was looking for, call waiting, forward to voicemail, text to voicemail. I could manage the greetings, I could have different times for when I was in class versus when the school was closed. It just gave me all the features that I had in my previous, plus about 10 more, without it costing anything extra. Setting Sideline up was very easy. It was basically just plugging in my phone number. They did most of the setup on the back end. I had to go in and record my greetings and set up my text, my auto text messages. Sideline has been great. I've been using it for about four years now. In the entire four years, I've only had maybe one or two dropped calls, and that was probably more of a network thing than them. The program works flawlessly. It's very inexpensive. It has lots and lots of features. I couldn't recommend them enough. I have been approached by multiple other platforms, and checking them out they don't come close to the features and the pricing.

How Capterra sources reviews
View all video reviews
User interface
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149773 video thumbnail}
1 Video
251900
5 screenshots
No screenshots provided by vendor

Zoho Voice

Top Features
29/35
  • Call Scripting
  • Chat/Messaging
  • Live Chat
  • Predictive Dialer
  • Third-Party Integrations
  • Video Conferencing
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Computer Telephony Integration
  • Conferencing
  • CRM
  • Customizable Reports
  • Interaction Tracking
  • IVR
  • Monitoring
  • Multi-Channel Communication
  • Real-Time Monitoring
  • Reporting/Analytics
  • SMS Messaging
  • Text to Speech
  • Voice Mail
  • VoIP
  • VoIP Connection
See All features
Hide Telephony Software Features -

Sideline

5/35
Show Telephony Software Features +

Zoho Voice

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Sideline

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Zoho Voice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sideline
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho Voice
  • By Zoho
  • Located in United States
  • Founded in 1996
Sideline
  • By Pinger
  • Located in United States
  • Founded in 2006
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